Publix Super Markets
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Publix Super Markets

How would you rate Publix Super Markets?
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Ukraine
8 reviews
7 helpful votes
Follow Daniela G.
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Awesome
October 22, 2015

I was working at Publix being a student. I had a terrible manager (but only my manager was terrible lol) and I loved my co-workers though :) Deli is awesome, I love their sandwiches and soups, and bakery as well, especially cheesecakes!

Date of experience: October 22, 2015
Virginia
2 reviews
6 helpful votes
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Ordered one of Publix boarshead cheesesteak at Publix on Busch Blvd and 56th Street. Here it is! Ordered with mushrooms, onions, and cheese. Received uncooked mushrooms, no onions, hard cheese, and a little bit of meat. Ordered online for pickup and had to wait 40 minutes after the promised pickup time. Already returned home before I realized what I received. Paid almost 10.00 for this.

Date of experience: February 2, 2023
Florida
1 review
0 helpful votes
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I have shopped at Publix for 20 years, always getting most of my meat and produce there and going to Walmart for other things. I have always shopped at the same store so I'm not complaining about all of their stores, just one. Recently, their produce has been less than favorable. I made stuffed bell peppers tonight with bell peppers purchased there and the peppers are stiff and hard after parboiling them and then baking them for one hour. Also, I've bought red leaf lettuce at this store for many years, but recently found a *cricket* in my salad after making a red leaf lettuce salad. I still have a hard time eating salad now. It was a big, dark cricket that apparently clung to a dark piece of the lettuce while I prepared it for the salad. The staff was very nice when I returned the cricket and told them what happened, but it was disgusting and traumatizing. I have started buying more of my produce at Walmart since the quality seems better, and I will NEVER eat red leaf lettuce again!

Date of experience: May 20, 2023
Florida
1 review
4 helpful votes
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I was in total disbelief when shopping at Publix, for instance a jar of Hellmann's Mayo $749, went to Walmart $4.29, then i wrote a list or prices from Publix on many other items went across the road to Walmart and everything was 30-40% lower i cannot believe especially during the times we are in They get away with raising there prices that much, actually i cannot believe customers are willing to pay there prices.
I used to go to Publix just for there meats now i go to a meat market, again pricing is lower and quality is better, shame on you Publix for over charging so much more for your products

Date of experience: June 27, 2022
North Carolina
1 review
1 helpful vote
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Complaint
May 12, 2023

Why everytime we call Publix store number 1658 in Greensboro NC they never ever have the material to make fruit baskets this is unexceptionable I could understand if a few times they didn't have it but it's been like 2 yrs and according to the person who is working in that department say that they just don't have any. Wow Publix get it together!

Date of experience: May 12, 2023
Louisiana
1 review
0 helpful votes
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Great Customer Service
August 23, 2023

I needed frosting and couldn't find it anywhere. I called and a wonderful person named Eli was extremely helpful. He went to see if they had at and I needed 2. He came back to the phone and told me they did have it and they will be up front at customer service. When I arrived I was very happy he helped me.
He was very polite and helpful Publix in Niceville, FL.

Date of experience: August 22, 2023
Oregon
1 review
0 helpful votes
Follow Sue J.
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The only ads I see from Public sent to my mailbox in the Clay Today paper are for liquor. Do you only want to spot alcohol products? Do you believe the people of America need to be anesthetized in order to live here through alcohol. Do you believe if you get people drunk enough they won't see the gas prices of the cost of groceries and everything else it'll ease their pain. You don't put out any ads for food just alcohol I just wonder what You are thinking. I would like to hope that people don't need drugs and alcohol to survive in this country. So why don't you forget the alcohol ads and put out whatever it is for people to feed their families.

Date of experience: May 6, 2022
Illinois
3 reviews
4 helpful votes
Follow Laura E.
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With double coupons and BOGO's it makes Publix a wonderful shopping experience! I do not go to Walmart at all! No need to! The only thing I do outside of Publix is cat food and meats at Costco. Buying in bulk can by cheaper! I love the friendly staff at Publix. The clean store at Publix. It is just wonderful!

Date of experience: February 21, 2015
Florida
1 review
0 helpful votes
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They literally changed their policy of accepting prescriptions (even if it's continuity of care with an in person visit scheduled in less than a month) for a telehealth visit (even if prescription originated from live visit). Find another pharmacy.

Date of experience: March 18, 2023
Florida
1 review
1 helpful vote
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Terrible customer service experience. I tried to return 2 items. Decaffeinated coffee (to exchange for regular), and a 12 pack of Seltzers purchased in error. I was informed that they were not giving refunds or doing exchanges due to Coronavirus concerns. I asked if they discard the tens of thousands of items picked up by customers and returned to the shelf? I don't think so. How about items a customer may cough or sneeze on? No way again. Wouldn't profit off that policy! What a pathetic policy! Cost them a customer here and I hope many more!

Date of experience: June 26, 2020
Florida
3 reviews
0 helpful votes
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Today i was at Loch Leven Publix, they had Entemine donuts buy one get one, on the sign the only exception was pop ems and bagged donuts. I went to buy boxes of mini donuts but at the register they rang up regular price, when i questioned it, a rude female who i assume was not the manager informed me it only applied to the eight count donuts. I told her the exception on the sign was clear but was not getting into a pissing contest with her. But i will not be back at the Loch Leven Publix again.

Date of experience: August 8, 2023
Florida
1 review
0 helpful votes
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Sameria at deli
March 8, 2022

I truly go to Publix every day. Couldn't ask for better atmosphere today I ordered a sub and Sameria made it. Horrible service she did not want to be there and made it be well known. I'm not one to complain at all but she truly made me want to walk away and not finish my order like my presence there was truly not wanted. Im if you don't want to be was work that bad dont if so I really don't believe she should be dealing with customers one on one she was completely rude.

Date of experience: March 8, 2022
Florida
2 reviews
2 helpful votes
Follow Jeffrey F.
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Simple example I went to Walmart and purchased Sun Maid Raisens 20 oz for $3.48 each. Was in Publix and they were selling it for $6.48 and their stock was past the due date for sale. The shortages at Publix are for the purpose of manipulating the consumer to be raped with there prices. As vwe watch there costs go down for transportation the prices are still going up. They are ripping us off.
My advice to all consumers is since Publix thinks there inventory is so valuable let them keep it and shop at stores who do not want to rape and not kiss you with every sale and give youu outdated trash as a thankyou.
I am 70 disabled and do not drive. If I can take a 1 hour bus ride instead of walking to public 2 blocks to shop, so can you

Date of experience: August 26, 2022
Arizona
1 review
0 helpful votes
Follow Angelina S.
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Had an interview at the Publix in Parrish, FL with manager Kim Taylor, she was very unprofessional and rude. At no point did she bother to ask question or why I was interested in working for publix, instead she looked at my resume and stated while looking at my resume that it wasn't going to work, no explanation as to why, then she said to me "I have no interest in hiring you! Who does that in an interview, she has no interviewing skills, very unprofessional, a rude demeanor, that is no way to treat someone in an interview, it was a very discouraging interview. I left there with a feeling of not continuing with interviewing at any other Publix. She has left a bad taste towards the management team at Publix. Publix corporate needs to do training with their management team on interviewing and how to treat people.

Date of experience: July 16, 2022
Florida
5 reviews
20 helpful votes
Follow William H.
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Today (9/21/23) I went to the Publix I've been going to for 4 years now with no incident, until today. Had a few items, waited behind a lady at a 10 item or less lane. Was not in a hurry. The Manager "Lance" comes up to me and tells me to go to lane 7 and he'll have an employee to ring me up. I counted my items for the heck of it and I had 14. I told him "All this for 4 extra items"? He said the lady in front of me had more than 10 items. I thought that was stupid in the first place but I said "That's fine, my bad". His remark back to me was "Absolutely". I thought wtf? I looked at the employees in my lane and said you guys have to put up with this too I guess. They couldn't say yes but they didn't say no.
That manager is a total moron. He should have first asked me if wanted to check out quicker in a new lane first but he had to get in my face and tell me to go. If I didn't mind jail I would have gave him a free trip to the ER!

Date of experience: September 21, 2023
Florida
1 review
0 helpful votes
Follow E M.
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Employee
May 4, 2023

To who may concern. On 05/04/2023 I went to Publix that located on ******* immokalee road Naples fl *******.i went to public to do a transfer.when I got there Dina at customer service refuse to get her job done. The whole time I was waiting Dina was been very rude in disrepestfull to me. As a customer Dina treaded me very poorly instead of her asking me for my ID she ask me to write every information drown while she stood talking and laughing to her friend no customer diverse to be treated like Dina treat me as of today I would never come to that store again your customer service is very poor

Date of experience: May 4, 2023
Florida
2 reviews
0 helpful votes
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Terrible
October 23, 2022

Publix why can't I get what I order via Instacart. You don't have buy 1 get 1. Your out of items. I have canceled my instacart 4 times bc of you Publix! I am not paying instacart or extra prices only to get half of my order. Just a terrible company!

Date of experience: October 23, 2022
Florida
1 review
1 helpful vote
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Subs
August 22, 2023

Came in the other night to get a sub. The person before me got a sub with marinara sauce and cheese with meet balls. After they were done I was up next. This guy who was doing my order DIDNT EVEN CLEAN UP HIS STATION! Only wiped off the knife with paper towel. Absolutely disgusting. Then while in the process of doing my sub he kept playing with the Sause and cheese that was on the counter…. Like instead of playing with it clean it up. Then after he was messing with it he didn't even wipe it off and cut my sub. I think you guys really need to train your employees to clean after every thing because of cross contamination. That's so disgusting

Date of experience: August 22, 2023
Florida
2 reviews
1 helpful vote
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Poor customer service
February 18, 2019

I love the BOGO's at Publix, however, over the past year I have returned several gallons of milk and half and half that went bad way before their expiration date. I have never had this happen with other milk or cream. When I finally notified Publlix corp about it their lame answer was pretty much sorry just take it back for refund. I had done that several times and don't really have the time to keep running back there because of their poor storage system. So, for not on, I'm shopping at Aldi, Winn Dixie and Sav A Lot, have never had a problem with theirs. Must be nice to have so much business you don't care about your customers.

Date of experience: February 18, 2019
Florida
5 reviews
2 helpful votes
Follow kenneth g.
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Prices go up weekly but there no covid,no supply chain issues,looked into maybe their suppliers are charging more...nope.you can check if you know wholesale buyers...i dont have a proof of purchase because i walked out in disgust with my buggy half full

Date of experience: May 4, 2023

Overview

Publix Super Markets has a rating of 1.8 stars from 173 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Publix Super Markets most frequently mention customer service and store manager. Publix Super Markets ranks 190th among Grocery sites.

service
77
value
72
shipping
29
returns
38
quality
60