Publix Super Markets
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Publix Super Markets

How would you rate Publix Super Markets?
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Pennsylvania
1 review
1 helpful vote
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Cockroach or chicken wing
February 14, 2024

This was found in the potato wedges at publix. Midtown Atlanta and they are telling me it's a chicken wing. I smell a lawsuit

+1
Date of experience: February 14, 2024
Florida
3 reviews
1 helpful vote
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Rotisserie Chicken
January 27, 2022

I have been a customer for years, but I will never by a rotisserie chicken there again. This was the 2nd one, and just like the last one, the skin was thick and like rubber! The one I bought today was really dry with no juice. It must have been under the lamp for hours. What a total disappointment and a waste of money!

Date of experience: January 26, 2022
Florida
1 review
0 helpful votes
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I went to publix on December 23nd and I got a prime Rib which I paid for 11 pounds when I got home I checked the weight because didn't look right to me and it was 8 pounds they cheated me 3 pounds I went back and they weighted and sure enough it was 8 pounds they just give me my money back and they said they didn't have anymore I spent time going back and forth a d beside that I had to go out my way to another publix to get it. That was publix at Immokalee and Collier Pebblebrook.

Date of experience: December 23, 2023
Georgia
1 review
0 helpful votes
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Bakery item
September 26, 2022

I purchased an apple pie from the bakery at publix in Thomasville on Friday Sept 23rd. The bottom crust on the pie was completely raw. I guess they just put the pie in the oven ling enough to brown the top. It was horrible. Threw it away.

Date of experience: September 26, 2022
Florida
1 review
0 helpful votes
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I was a Publix Customer for over 10 years, and i am highly DISSAPOINTED after I used their ATM where they have cameras, the ATM never dispensed the money and it was taken off my bank account. I asked the managers and they place the claim, after awhile NO ANSWER. Then, the bank requested the refund and it was declined by Publix. Then, I reached out to Corporate accounting dpt. And they found out the money was never dispensed because NO TRANSACION FEE was charged and even though they kept my money and DECLINED the claim and never reimbursed my money.

Date of experience: October 16, 2023
Georgia
1 review
0 helpful votes
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Policy
February 26, 2022

How can you as a Christian base company allow and encourage extramarital relationships and not take any action to keep your employees family together.

Date of experience: February 26, 2022
Florida
1 review
0 helpful votes
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Italian cookies
January 9, 2022

I shop at Daniels crossing in ft Myers. Not only did my store give me a great prime rib, but the Italian cookies they had from the bakery took me back to grandmas house. Thank you Publix.

Date of experience: January 9, 2022
Tennessee
4 reviews
29 helpful votes
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Personally I would take Publix over Kroger any day of the week. Publix.com is a great place to shop and as is typical with this excellent company their customer service is supreme.

Date of experience: June 16, 2015
Alabama
2 reviews
2 helpful votes
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My most favorite grocery store choosing Instacart for their grocery delivery will never EVER make sense.

Instacart has the worst customer service that uses automated computer generated responses, they charge ridiculous service fees of almost 10% but advertise "free delivery for orders over $35", zero of the service fees charged are given to drivers so tips are an additional charge and they mark up prices on all items ordered.

I usually order Publix delivery and spend between $200-300 on the marked up items for our office about every week to two weeks. Never fails 6-10 items are not available while the shopper is shopping. The refund from the original charge or a reduced service fee never happens.

The shoppers/delivery drivers are always pleasant and professional which I am certain is a Publix requirement and I always tip the shoppers very well.

Instacart is shady and cheap... kind of like that feeling you get when you walk into a low end grocery store. What were you thinking Publix? Your stellar reputation will be ruined if you do not find another option for your grocery delivery.

Read the instacart reviews and make a change.

Date of experience: November 13, 2018
Florida
1 review
0 helpful votes
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Not fresh food
June 21, 2022

Do not buy pastries from them, I bought Almond bear claw today. Very tasteless and not fresh product and expensive.Store is 831 Village Blvd, West Palm Beach, Fl

Date of experience: June 21, 2022
Alabama
1 review
2 helpful votes
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Publix let's employees hit other employees without any consequences. Horrible place to work! Also the customer service manager doesn't do his job properly! His name is Arsenio

Date of experience: January 6, 2023
Florida
1 review
0 helpful votes
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When I transferred my scripts to Publix pharmacy a couple of years ago, the service was great. The last few months it has taken a big dip in service and friendliness.

Date of experience: November 3, 2021
Georgia
1 review
0 helpful votes
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The Publix Pharmacy in Seneca, SC has the WORST Pharmacy employees I have EVER dealt with! Twice they gave me crap about refilling medications prescribed for a physician for a medical condition! It's funny how Walmart had no problem filling the RX! I wouldn't visit there again if they paid me to!

Date of experience: September 2, 2022
Tennessee
2 reviews
0 helpful votes
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Awesome Store
August 3, 2022

Love Publix and glad to see they're opening another one in Clarksville. The bakery and deli are top notch. Their customer service is great, very helpful

Date of experience: August 3, 2022
Minnesota
1 review
1 helpful vote
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I've known Kelly over 30 years, very good manager but he has a disgusting habit of smoking cigarettes and cigars inside Publix markets and manipulates the bakery associates order them to give him free coffee and other items those cashiers have a hard time let alone dealing with Kelly Lee Arnette..

Date of experience: December 13, 2021
Florida
2 reviews
5 helpful votes
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Horrendous site!
January 26, 2019

Took forever on this site just getting an order together. Finally get it together; put all pertinent info in; put cc on site - order.

The order NEVER WENT THROUGH! NO CONFIRMATION! NO ORDER NUMBER. Call Publix. They have no clue. Call this dopey company. Duuuuhhhhh.

Email this company (try to). Hit send. 'Send' doesn't work.

This was a $400 order for a family in need. I alerted them "Food is on the way". Nada!

Don't ever ever use them. I have called them; emailed them (hahahaha). The entire process is a huge waste of time.

Shame on a company like Publix putting up with this as their food deliver representative. Horrendous doesn't even begin to say just how bad this experience was. I put an alert into my credit card company make sure that these idiots don't charge me over $400 FOR NO GROCERY DELIVERY!

NUTS NUTS NUTS NUTS

Date of experience: January 26, 2019
Florida
1 review
0 helpful votes
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Overpriced
October 29, 2023

Overpriced and service has declined
Deli and bakery items are prepackaged crap
Definitely not the good store they used to be

Date of experience: October 29, 2023
Florida
1 review
0 helpful votes
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Harassment
January 27, 2023

Ongoing harassment by the same rude employee almost everytime I shop in this particular Publix. If she is behind the CS desk and I need quarters, stamps, lotto tkts. I will go somewhere else.

Date of experience: January 27, 2023
Florida
2 reviews
1 helpful vote
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Bad quality
May 10, 2023

Few days ago I bought almond milk at Publix, I used to buy it; but I didn't for a while, what a surprise… what a bad taste …I don't really know what is happening with food right know in USA … this is incredible… not recommended at all …is this really almond milk…? Even when says NON GMO I don't really believe that is real almond milk …

Date of experience: May 10, 2023
Florida
1 review
1 helpful vote
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Helpful staff
July 22, 2023

The staff at publics are friendly and helpful. The store is just the right size...not too big. They let me return yogurt because I bought the wrong one.

Date of experience: July 20, 2023

Overview

Publix Super Markets has a rating of 1.8 stars from 173 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Publix Super Markets most frequently mention customer service and store manager. Publix Super Markets ranks 190th among Grocery sites.

service
77
value
72
shipping
29
returns
38
quality
60