Publix Super Markets
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Publix Super Markets

How would you rate Publix Super Markets?
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Florida
1 review
2 helpful votes
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Bad manager
September 5, 2022

The lottery machine ripped me off 20 dollars told the manager apparently he is a crook! His name Josh Duarte at the Chickasaw publix does not care about customer care, very very bad experience and still no refund wow this is how you treat retired serviceman who fought for your country. Please join boycott planed October *******

Date of experience: September 5, 2022
Georgia
5 reviews
6 helpful votes
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Love Publix
May 18, 2021

In the crowded world of grocery stores, Publix stands out as an exceptional and consistent store. We use the Cumming Ga stores on Castleberry and the Free Home store on highway 20. They are always clean, well stocked, and a pleasant place to shop. Kroger is always super crowded with a more rough crowd, and other stores are either dark and in need of refreshing, or push their own brands too much (Ingles). My only complaint is their recent installation of self service lines while restricting regular check out to one open lane. If you pay me I might do it, but I'll go somewhere else before I do their job. The worse for this is Walmart. Tons of workers standing around chit chatting while customers wait in one long line or do it yourself. Please Publix keep your primary method of checkout full service.

Date of experience: May 17, 2021
South Carolina
1 review
1 helpful vote
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July 23, 2023

It's awful what I found in the fish. I bought the fish from you yesterday, and I salted it well. Today, I was planning to eat it, but luckily, I noticed it before serving it on the table! I've been buying this fish from you regularly, and now I'm worried about my health because there might be parasites!

Date of experience: July 23, 2023
Florida
2 reviews
2 helpful votes
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Great bingo deals, name products, great 5. Sushi on Wednesdays - TERRIBLE produce - much of it has gone bad, soft, (all types) and is inedible! Have had this happen numerous times with their citrus, carrots, potatoes, cut veggies etc. Given their higher prices you wouldn't expect the percentage of this rot in produce!
Be careful and check everything!

Date of experience: April 16, 2023
Florida
1 review
1 helpful vote
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An Amazing Team
June 16, 2023

Hello, My husband and I are always in our Publix at least 5-6 times a week. Natalie the store manager can be seen leading by example out side picking up trash, or inside picking up strays and talking with her Staff.Mike is new and he is i believe grocery mng. Awesome guy. Produce you have Marlon, Tony in Bakery Smiley in deli, Kendrick and Rita in seafood. They make shopping so much fun. Barbara the cashier GOD SENT.the entire store goes above and beyond, if you need something, they whip out the phone and scan, and order if necessary. I wish I was able to buy them all a pizza, they are so appreciated, never disappointed. Oh yeah Mike and Jeff are also great managers always going in the back for us. Its so funny I cant be there w/o my husband he he w/o I without the team asking where we are. Btw we shop in Sheridan street closer to the beach.We wanted to express our love and gratitude to this team.

Date of experience: June 15, 2023
Louisiana
1 review
1 helpful vote
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After choking it down, really dry needed to come with some Caesar dressing, but didn't. You should try eating some of the pre-made wraps and sandwiches you would get a better idea of what you're serving. Needless to say I don't recommend this wrap unless you have access to some dressing. Ate some Fritos with it which actually had more flavor! Purchased at Publix on 59 in Foley
Robert Watson

Date of experience: April 7, 2023
Florida
1 review
1 helpful vote
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Wrong decision
August 19, 2023

You not allowing pets in publix but yet understand that human hands carry more bacteria than a dog. Get with the times where most restaurant's, stores and public areas allow dogs. Most have better behaviors than humans. Get with the times!

Date of experience: August 19, 2023
Florida
1 review
2 helpful votes
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The manager the old one with grey hair is disrespectful and should not be in charge of anything. I have a ferret I bring to all the stores every child and alt ask to hold or pet him, along with the cashiers! Not one sign says you can not! He is the only one with a problem with it no food is touched by my ferret nor does he poop all over he is extremely clean and sweet! So to be clean being told he's a rodent absolutely disgusting so loud and telling me to LEAVE can't get my belongings is absurd! The other workers kept apologizing because a woman had a dog in there the other day pooping my the fruit! I'm so shocked the way he spoke to me it was unprofessional! If he would have said no animals cool I get it I would have left! But no I was embarrassed yelled at and ridiculed for even having a ferret! I enclosed a picture he goes to all stores never have I been treated in such a nasty manner! He should NOT be a manger!

Date of experience: June 25, 2022
Florida
1 review
0 helpful votes
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The head pharmacist at Publix 12 oaks plaza in Bradenton Erika has continually gone above and beyond her job parameters to help customers including myself out. Her and her staff, but we have positive attitudes, no matter how busy they are and she is a large asset to the Publix company.

Date of experience: February 3, 2023
Florida
1 review
2 helpful votes
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I am now shopping less at publix due to their produce dept having a limited selection of organic produce and produce that has been previously frozen which makes it taste "Not Fresh". Also most of their seafood is previously frozen and farmed raised which I will not eat. I now shop at whole foods which in my opinion is a little better with the exception of their limited selection of products and pushing their 365 brand.

Date of experience: December 18, 2021
Florida
4 reviews
1 helpful vote
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Bad products
April 13, 2023

I have become increasingly worried about the products sold at publix especially dog treats.recently they had good n fun.very expensive and they gave my dogs diarrhea.with the fl excessive heat I believe a lot of these groceries are spoiled and being put on the shelf anyway.They are the most EXPENSIVE grocery store in FL and I intend to stop shopping there as the quality of the food including deli items has become very poor!

Date of experience: April 13, 2023
Florida
2 reviews
11 helpful votes
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Produce is garbage now
September 22, 2023

Used to have good produce. Now they charge more for white raspberries, moldy corn, rotten lettuce, plums that could break windows. Literally have had awful produce for more than a year now. They are buying from junk sellers and charging customers top dollar. Tempted to dump a bag on the customer service desk and start getting refunds.

Date of experience: September 22, 2023
Florida
2 reviews
6 helpful votes
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Love the new online ordering for deli. Such a time-saver! I place my deli order online, go to the store and pick up my other items, then by the time I'm done shopping my deli order is waiting for me at the pickup area. Plus all their associates are always friendly and very helpful.

Date of experience: April 10, 2014
Florida
1 review
0 helpful votes
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FLYING CAKES!
August 1, 2022

Watch out for their plastic vac sealed cake containers! Once you get to pry off the sealed plastic, they put the cakes on a slippery piece of card board and it will go flying off the bottom piece of plastic to end up on the FLOOR! Instead of putting cakes into a box, so that people can lift it out easily they vacuum seal the cake in a plastic container which has to be pried open. I'm sure the cake isn't the first to go flying into the wind once the plastic was pulled off and won't be the last either! Use BOXES!

Date of experience: August 1, 2022
Texas
1 review
0 helpful votes
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My Wife and I only visit this small Publix because it close to our Home. Every visit we've never felt welcomed by any manager or the staff except for the Gentlemen in the Seafood Department ( Mike) sorry don't know his last name. He always waves or says hello and ask how we're doing with a smile on his face.
Being this has been going on for sometime now i felt it was necessary for me to address this about his Customer Care. Mike, You are an Outstanding asset for Publix and I'm sure they're aware. Thank you Sir, Kevin & Judy A

Date of experience: September 29, 2021
California
1 review
0 helpful votes
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These are HORRIBLE, do not buy them. They are not cleaned, the beards on these
Mussels were horrific. They say return if not satisfied.?. How do you know before cooking?
Last time we will buy mussels from any Publix, let alone their "supreme" brand!

Date of experience: January 1, 2023
Florida
1 review
0 helpful votes
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I am 62 and new to this new app on my phone called, "Apple Pay". I tried my new Apple card and it was declined. I called Anna over explained to her what happened (I opened my settings instead of my Apple wallet. I was clueless.), However, Anna showed me how to use my phone to get the job done. She made my shopping at Publix a pleasure. Sometimes people are short with us older folks. Not Anna, she was very helpful, respectful and courteous. Thank you Anna for being an awesome asset to the Publix organization. If you shop at Publix off West street, "Fountains West" location. Let her know you read this review and how proud of her you are for being a great person and helping this old lady. Thanks to Anna, I now know to hold my phone over the wave bars and pay for my purchases. I know this is a simple thing to some, but I am excited to have learned this, this morning 9.*******@ 7:00am.
Today, my shopping at Publix was a pleasure thanks to Anna.

Date of experience: September 10, 2023
Florida
3 reviews
3 helpful votes
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I live on saint pete beach and shop at Publix Dolphin Village Publix Pat M. An older cashier she must have been new she is rude obnoxious and lack of her product knowledge, and if you complain about there employee they always sweep it under the rug ******do not shop at publix

Date of experience: May 14, 2014
South Carolina
2 reviews
0 helpful votes
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Price gouging!
August 10, 2022

I loved Publix an used to do 100% of my shopping there, but in the past year their prices have gone through the roof, to the extent that I have no choicebut to shop at Wal Mart to save 30-50%. I understand costs have gone up, but more her than other places. I can only shop there for items When they are on sale.

Date of experience: August 10, 2022
Florida
1 review
0 helpful votes
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Bad service
September 13, 2022

Last night (Sept. 12) my family and I went to your store in Destin Florida and had a bad experience in your Deli department. Upon entering the store we went to the Deli dept first to get food for our dinner ( subs) then went over to your other counter and was getting cold cuts, there a young red head girl with no name tag on behind the counter was just rude as ever so we left and did the rest of our shopping and had a better experience in the rest of the store. A older lady ( Sue) helped us find items and then at the check out the cashier (Celeste) was wonderful and very inviting. Beyond the deli experience the rest of the store was wonderful.

Date of experience: September 13, 2022

Overview

Publix Super Markets has a rating of 1.8 stars from 173 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Publix Super Markets most frequently mention customer service and store manager. Publix Super Markets ranks 190th among Grocery sites.

service
77
value
72
shipping
29
returns
38
quality
60