PC Richard & Son

Just incompetent. We buy a expensive thermodor freezer and refrigerator. Freezer comes Dead on Arrival in May. Asked to replace the freezer and in July they say it not PC Richards but Bosch who is delaying the delivery. So in July based on their recommendation we agreed to have the freezer fix instead of replacning it. Jersey applicance was contracted to do it and somehow as of today September 16 2021. Pc richards and Jersey applicance cannot get on the same page to fix it. PC richards repeatedly says parts are in and we on schedule twice. When we call Jersey applicance to confirm they said dont know why PC Richards is going you wrong information. Brad from PC richards is horrible and I feel like is in alternate world While Dave, his manager is good at lip service.

Purchased a GE washer in late Oct. 2020. It was delivered on 10/21/2020. It stopped working a half year later. Only a half year. GE products usually lasts more than 10 years or more. Called the service. There's only one number for service. The wait time is a hour long. Online register is asking for tons of numbers. The service is slow and bad. The 3rd party repair company contracted with PC Richards is very rude. The lady answering phone is rude and doesn't want do any work so don't even worry about any service. Finally, the service person coming and said he's goig to order a part. 3 weeks passed. He said he has no GE part for repair. Then he said PC Ricahrd doesn't repair GE product. Really bad customer service and warrenty doesn't cover GE product and they don't tell you ahead of time. I'm still waiting for them.

I've been wanting to buy a new smart TV for myself and another and a number of times I try going to Best Buy on 86th street. But the customer service Thea was horrible and it was hard to even get someone to help me. When I finally did, the young sales put sales person was not paying me much mind and just try to sell me ATV for $2000. So I went to PC Richards on 86th street and Tomasz was so helpful and attentive and I had a great experience there. He even called me today to confirm delivery for tomorrow and even wish me a Happy Birthday. I am expecting my new TV tomorrow and I am thrilled.

Bad Experience - I should have known better. Canon S95 - their price was $20 less than others. I place order online. No action. I call next day - they try to upsell me by telling me the battery that comes with the camera is only good for 30 minutes. That's pure BS and they know it. Then he tells me my total price is xxxx. $35 more than my online order. He explains... handling, insurance etc. At this point I realize their game. I reply "Look at my order. I agreed to pay $379.99" - he says well the total is $402. Xx
I say again... look at my order... and tell me what I agreed to pay? He he - he wouldnt do it. Just said... do you want to cancel your order. I said YES

Bought a washer in 2021 washer will not turn on. I set up a service call the tech came told me he needed to order a part and would get a call for another service call.Next tech comes tells me wrong part was ordered and would need to come back next day get a call part is in but will not be able to service for 2 weeks. I waited the 2 weeks tech never showed up.called they told me sorry but no appts for another 2 weeks i waited again no show! Now today they are suppose to come they gave me window of 7am to 7pm. I been waiting over 6 weeks for my washer to be fixed and just getting the run around never again pc richards!

After purchasing a refrigerator and having it serviced multiple times for the same issue, PC Richard had me come in and pick a brand new refrigerator because the warranty company wouldn't replace it! Love PC Richard.

I ordered a Nikon D7000 with a lens for a great price. It gave me a final price at checkout of 1349. 00. Today, I got a call from them trying to sell me a longer life battery and I declined. He told me the battery I that came with it took 10 hours to charge and only lasts 30 minutes! I told him I would get the accessories at my Navy Exchange because they were cheaper and no tax. He then questioned why I didn't order the camera from them and I told them they were out of stock due to the tragedy in Japan. He then stated I wouldn't be able to find any accessories anywhere for it there, either! He then told the the final price was 1459. I asked why it wasn't the price I checked out with last night online and he said there was 107.00 of shipping insurance. This should have been noted on the website. Fraud! I just canceled my order!

The salesman at the Newington store, Chris S. Was excellent. He was very knowledgeable and patient. It's always a pleasure to shop there when Chris is there. After looking at the many washers and dryers on display I chose the Samsung front load washer and matching dryer with pedestals in champagne. The color was beautiful and they were easy to understand plus they had an app for my phone so I would know when they are done. The delivery and set up was great, it's nice to have experienced delivery people that know how to set up your appliances. I am very happy with the Samsung washer and dryer, they are quiet and efficient, I love the steam feature for wrinkles. P.C. Richard's in Newington is the only place I buy all of my appliances, they have outstanding service and delivery, there are many appliances are on display to chose from and you can't beat their prices! I have attached a photo I took in the store of the Samsung washer and dryer I purchased, the pedestals are not shown. I hate spending money but when I have to I always go to P.C. Richard's in Newington because I know I will get the best product at the best deal.

This review is more about customer service then the actual store. I bought my new refrigerator and upon installation I had a flood in my basement due to faulty connection of the ice maker. I had a lot of items on my shelves that were damaged ranging from watches to clothes to cameras. I called my sales person who told me he could not help with this and I had to call customer service. Customer service sent someone out in a few days to fix this all the while I was collecting water in buckets. No one responded to my damages so I called back and they told me that the claim was closed because they fixed the problem. After a long conversation they reopened the claim as no one had addressed the damage the flood caused. I was told someone would call me in 72 hours to handle this. It is 3 months later and nothing has been done. I keep calling and every time they tell me it's closed and they have to reopen it. My basement is still in disarray. I don't want to remove anything as I am assuming an adjuster has to come to assess the damages. I would never purchase anything from them again. Can u imagine what would happen if I did not pay the bill for my fridge. Very frustrating and disappointing. DON'T BUY HERE. There are plenty of other stores where prices are the same.

Nov 4 ordered fridge and ice maker
Nov. 8 someone came to be sure the fridge would fir
On November 12 twelve I received the refrigerator along with an ice maker
November 14 I notified PC Richards that the ice cube maker in the deco was not working no
November 14 spoke to Carlos Martinez
November 15 no indication of service call spoke with Moody was told he would set it up
November 16 Ramon said to call myself and schedule
Dec 3 someone came to 'fix' ice maker
Dec. 7 another try to fix
December 16 a new refrigerator was installed along with a new ice maker I was charged $200 for a new line to the icemaker

Nov. 12
Also removal of old fridge 1,000
Tipped driver $100
3 other workers 100 first try

Dec. 16 charged $200 cash for new line,
Plus tips to 3 $60

I am now out $1660 not including cost of refrigerator

I have been a customer at PC RICHARDS for many many years. I have been buying all my appliances, tv etc with the help of an excellent, knowledgeable, competent, dedicated salesman GLEN HOPKINS. Glen has sold me the best appliances, guided me in my purchases and I have never been disappointed. I recommended Glen to many friends, every one appreciates and is grateful to have received such great service. Keep up the good work, such service is rare nowadays.

Had a wall air conditioner installed last summer, the installation team was incompetent to say the least, they make sure that an electric outlet is in place before installation meanwhile the whole in side of house was cut out and the air conditioner cord did not reach the outlet, I had to pay an electrician to come move my outlet, I complained via a customer service survey that I received after installation and submitted with photos and received a response that my review did not meet their criteria to be published on their site, meanwhile never addressing my installation failure, yesterday, less than one year from installation I uncovered the air conditioner to find it literally falling out of my wall, Avoid This Business At All Cost!

I bought a washer there and everything with the ordering process went fine. When the guys installed the washer, they removed the shipping bolts (correctly) but then took them rather than leaving them with me. Why is this a big deal? Well now im looking to install a pedestal and the first thing they tell you to do is install the shipping bolts and tip the machine on its left side. I contacted PC Richard right away about this and told them I wanted the shipping bolts. They told me 1 "No one ever needs/wants the shipping bolts" (hard to believe). 2- I can tip the machine without worrying about damage (Manufacturer disagrees) 3 - They could install the pedestal without the bolts (for another fee:-()... All this is BS. The installation instructions for the washer explicitly say - "Remove the shipping bolts and save them"... Seems pretty clear that they recognize the consumer may need them. PC Richards installers made a mistake which I can understand - However they should rectify what was clearly their error rather than stonewalling.

The washer itself I have no problems with so far so I guess thats a silver lining

Yes, capital letters. This business is a SCAM! Specially the extended warranty, they do not honor it.
Stay clear, buy anywhere else. The Forest Hills store we used is nothing but a big scam!

We bought 2 appliances in the fall from Dion (Lawrenceville NJ location) He answered all our questions, and had great costumer service. We were so happy we went back to him specifically to help us get our 3rd appliance. We did have an issue with this appliance. HOWEVER Both Dion and the Service department were great in helping us with our issue and resolved it in a timely matter. I would definitely recommend Dion in helping you with your needs.