PC Richard & Son

I purchased two wall air conditioners from PC Richard in August 2021. They aren't even a year old and from day 1 I had problems with them. One AC was returned because it was blowing HOT AIR and the unit was burning hot. The second unit in my bedroom is shutting on and off every two minutes. It has been doing this since day 1. I paid for both units in full on day 1 and I am sure that these units are refurbished without my knowledge or just pure trash. I do not drive so I didn't want to deal with the hassle of lugging this thing in a car service and returning it. Do not buy this model. You will be sorry.
Frigidaire Wall Air Conditioner
Model # FFTA083WA1

I called PC Richards 5 times within 20 minutes and they kept me on hold the whole time.
The last call I did, I ask for a manager, they kept me on hold for another 15 minutes so i hang up the phone. I was calling to find out if they had a kitchen package before I went to the store. I was going to spend around $10,000.
I will never put a foot in tht store.
Hopefully neither my fri.

To whom It may concerned. It has been a pleasure making a purchase from Tipu at the Wayne New Jersey store. Tipu conducted himself with integrity. He represented the store in a positive light for these reasons. I have no hesitation in making other purchases. Sincerely Geneva Lyew

In July I went out looking for a 55" Samsung SmartTV no 3D. I looked in Sears and other places and then decided to go to P C Richards. A friend of mine told me all about them and the deals he got. We went to P C Richards and looked around and started to leave, at the door they stopped us and asked us what they could do to make us happy. Well, we bargained back and forth and before long I got the Samsung and the mount for the wall for a very good price. I will continue to deal with them for now on. They treated us right. Try them, you'll like them. Bye Bye for now. Stuart

What a wonderful experience we had yesterday at your location in the gateway store in Brooklyn NY. Our salesperson, Haseeb Mohamed was very knowledgeable about the dishwasher we were purchasing and very professional throughout the purchase process. He also explained the delivery process as far as date and time frames I will definitely be back to Mr Mohamed whenever I need additional purchases and will recommend my friends and family to him

I love this location and the managers and salesman. Specificly Albert and Charlie. They are knowledgeable and definitely understand the customers needs. I have made many purchases over the years at the Paramus NJ store, and only had one minor problem with one of the items I bought. They wasted no time doing what needed to be done to correct the problem... I would recommend this store and PC Richards to anyone. Keep up the great work.

I just bought Pentax K5 from there and so far they sold me an extended battery for $45.00 instead of the advertised price of $89.00. They never pushed for insurance or tried to up the handling/shipping charges. I bought it on Sunday 9/18/11, they shipped it 9/20/11, and UPS tracking has it coming tomorrow 9/22/11,700 miles from NY. We will see tomorrow if I did or did not receive exactly what I ordered, ie a new Pentax K5 with 18-55mm lens. Will keep you informed.
Ncyankee

I have always found PC Richard in College Point, NY to be a clean and spacious store with the best management and the best sales people, particularly Gregory. He always tries to give you the best deal possible and always treats you like a valued customer. I have done quite a bit of business with this store and have found them to be reputable, reliable and like Gregory, always trying to do the best for the customer.

Aside from some glitches in delivery, which were not his fault, therefore, my experience was basically with your floor salesman, Mithun. This review is a bit late, but, better late than never, I hope.
The thing I liked best in him, Mithun, was that, he was not pushy - which, always offputting to a potential customer! He sensed that he knew what my husband wanted, and was very respectful of his wishes.
I found him to be patient, polite, and very factual. In other words, a very soft, but persuasive sell. I do wish there were more sales people like him in other places. I thought him to be intelligent and really nice, and, an excellent asset to your company. If and when I return to this store, I shall be sure to ask for his help.

DON'T BOTHER TO BUY A SERVICE CONTRACT. The stores do a great job when you go there to purchase something. I have always bought service contracts just in case. Well the just in case has just happened. My fridge door is broken. It wont close. In early May I called the service center to schedule repairs. The guy came, said it can't be fixed. I need a new door. The door finally came Monday June 28th, after several emails from them saying they are having trouble getting the part. We called them Friday June 25th and magically the door appeared in my yard on Monday. I called them Monday to schedule an appointment. After waiting on hold, getting hung up on and waiting again, they tell me someone would be here on Thursday. They didn't show. I just did the same thing again and now they won't be here until Thursday July 7. This is terrible when you don' have any place to store your Cold Food. They actually denied that I was ever scheduled for the 1st. Like I made it up.

They came to service unit 3 weeks later for a repair didn't come with parts for repair just looked at unit and said have to order parts 3 to 5 days. Got a call it will be another 3 weeks before they come back. They should just tell you the truth from the beginning. Parts are taking months to get with Covid just tell us that.

Horrible this company is a scam I don't recommend anyone buy from this company I just bought new refrigerator it's almost $3000 and it was defective and they tried to call them and send me someone to fix it and he said we missing part and the part is going to come after one month and he doesn't want to replace the refrigerator or exchange it or do anything for me and the customer service is horrible and professional people I don't recommend anyone spend a penny for this company

I placed an order online for a washer and gas dryer. I was then contacted by a customer service rep that inquired if I currently had a gas dryer otherwise I would have to pay a fee. I advised the representative that I did currently have a gas dryer. Now at time of delivery not only am I told that my new gas dryer cannot be installed because I didn't pay for it (yes the same one I was told I didn't have to pay) but then the drivers were rude and unprofessional. Then to add insult to injury, I call PC Richard & Son the next installation for dryer is a week from now on top of they have no record of my conversations with them until today yet my original delivery was for 1/12/2021 and I personally rescheduled to 1/21/2021. THE ABSOLUTE WORST. Will definitely be my first and LAST purchase from them ever. Submitting this to corporate as well.

Just went to Patchogue PC Richards for a washer and dryer. I always ask for Jimmy. He is always very knowledgeable about the products and is very helpful. He is also a really nice guy!

Tried to buy a new refrigerator,took our current measurements to the Hanover store. Picked out a new one,but the size and the opening were questionable. They charged us 50$ to send two men out to check if it would fit. They came unprepared with no information. We had to call the store to get the info. They said it wouldn't fit and left. After five trips back to the store and no help.we cancelled the order. The sales person seemed more interested in the next customer than helping us. Goodby PCRichards

I BOUGHT AN AC UNIT SURVEYORS CAME WITH ATTITUDE AND VERIFIED WINDOW WAS OK. MADE ME SIGN.
DELIVERY JUST MADE, AC DOES NOT FIT... P. C. RICHARDS INSTALLERS JUST WALKED OUT WITHOUT SAYING A WORD I LOST ONE DAYS WORK STAYING HOME AVOID AT ALL COSTS