PC Richard & Son

Finally got our refrigerator today... FOUR MONTHS after we ordered it AND it's not even the one we originally ordered.

First things first, I had to call OVER AND OVER to check on the status of my order and after about three months of being told various different delivery dates and reasons for the delay (which were all simply blaming the manufacturer) they finally just said, "Well here's a fridge that's in stock and pretty similar? Would you want that?" Fine... We went along. They tried to charge us an EXTRA $200 for the new fridge just because it was stainless steel and that was all they had! (We of course refused and did not pay that)

It's also impossible to talk to or get a hold of these people. I almost had a problem with the delivery date the night before and there was no way to go online and reschedule or cancel or anything.

Finally, the guy who came and installed it for us said he couldn't switch the hinge on the door. Not his fault I guess, but why wouldn't you equip your delivery people with the tools to do that? It would take MAYBE an extra 10 min? He also would not hook up the ice maker for us. (Not that we wanted an ice maker in the first place but it was included in the fridge that was FORCED upon us) He said we'd have to call back and get someone else to come out for those things... ARE YOU KIDDING ME? Why would I want to deal with you people any more?

He also said we could just do those things ourselves because "you can learn anything on YouTube." Yeah, sounds great dude. Great advice. What a JOKE of a company. How have they been in business so long?

It seems very unfair I have to give this seller even 1 star. Horrible does not begin to describe my experience. A short run down of our transaction so far.

1. My wife ordered a camera on Wednesday. On Friday she recieved a call to confirm the order. At that time she was confronted with pushy upsales for various accessories. (strike 1) Then they told her there would be an additional $20 "handling and insurance" fee added to the order. The website listed a 2.99 shipping fee, and said nothing about this extra $20, which actually made them more expensive then other sites. (strike 2)

The order was not actually shipped until the following Wednesday. Why it took a week to put a camera in a box and ship is beyond me. (strike 3).

A week later, the camera arrives. My wife is sitting on our couch, and opens the box. She starts to play with it, and it doesn't work. Once the zoom is extended, it will not retract unless you remove the batteries. So we put it back in the box and ship it back the next day.

2 days after they receive the camera back, they call us. They tell us the camera has a scratch on the body near the lens, and we must have dropped it. The only place we could have dropped it was on the couch, and there was no scratch on it when we mailed it. They said they would send it to the manufacturer, but in there opinion we had damaged it and most likely the manufacturer would send us back the broken camera.

The delivery people were very careless and broke my light. They assured me that they will put in a claim for me. I waited a few days and when I did not hear I contact customer service. The representative was very inefficient, she could not provide answers nor guidance. At the end of the conversation, she assured me that she submitted a claim. Again when I did not receive any communication I called again on 9/7/2021 and was informed that the broken light on my refrigerator has been submitted. I explained in detail that it is not the light on the refrigerator it is a light in my kitchen, She informed me that she will correct the claim and provided me with an email address, *******@pcrichard.com, to submit pictures of the damaged item. My email was returned because the email address is invalid. I called today 9/8 and was on hold for more than half-hour. After explaining to the representative why I am calling she disconnected the call. This is extremely poor customer service for PC Richard. I have been a customer for more than 20 years. I am now re-thinking future purchases.

It's situations like this that harm hard working sales people. Managenent will then complain because sales people don't meet their required sales numbers. What a mess!

Re: PC Richard:
Text message to my PC Richard Sales Manager Who Has Worked Hard To Accomdate Me Over The Years.
Neither I nor the employee at the condo office have received the certificate of insurance needed from the delivery department. Local appliance vendors have certificates of insurance on file at the condominium office. It's apparent that the warehouse will not send the certificate on time. There's been clear and ongoing disfunction with the delivery department over the years. It creates a lot of time waste and frustration for me. Your district sales managers mouth and attitude are certainly not what any customer will accept. Its obvious that he's comfortable speaking with disrespect to customers. His mouth and the delivery departments disfunction appear to reflect the culture of PC Richard because it's permitted. In addition, it now has been made very difficult to speak with your executive office. I know that you try very hard to help me whenever possible, but you can't dictate and control the perception of your employer's culture. Please cancel my order and refund my deposit.

Absolutely cannot trust AJRICHARDS. I am in the process of contacting the State of NY about their business practices. I ordered a Canon 1Ds Mark III from them. The camera was listed as in stock and the price was $6799. Today, they cancelled without warning. They did not want to honor the price. They have changed the price to $7599. THEY DO NOT WISH TO HONOR THE PRICE THAT WE AGREED TO. DO NOT TRUST AJRICHARDS. DO NOT BUY FROM THEM.

Bought 8 items and spent over 8k when I re did my kitchen. Needed service on 5 of the items. When fridge broke, I called they referred me to the manufacturer to complete repair. Manufacturer said it couldnt be repaired, and needed to be replaced. I call PC Richards, they said they need to send out at least three service visits before it can be repalced. I explained to them the first service person said it couldnt be repaired, what will the next 2 say differently? They said they needed to speak with a manager and call me back. They never called back. I waited 4 days, and called again. This one said this is my first time calling. They would look into all of my information, and the manager would give me a call back. The manager never called back. I called back once again. I finally got them to agree after being on hold for 30 min each time.They would refund my money and I could purchase a new one. I would have to pay the difference if the same item has increased in cost? I said it has been 2 years, and with COVID-19 what is the chance the cost increased? They couldn't answer my question. I believe everyone is better off looking at the same items elsewhere to avoid these problems.

This man made my day i was nervous about getting a tv but couldnt get to the store so he did it over the phone with free delivery A+ to jeff

I purchased a mattress and adjustable base for approximately $7000. The base failed after two weeks they would not exchange it they would not let me return it. I called corporate the store manager everyone I possibly could. I literally spent hours on the phone I am on week three with the electric base that does not function, and they do not care whatsoever. I just received a call from the service supervisor Ellen who informed me that the district manager said I cannot return it or exchange it. When I bought the bed, the salesman told me that if I was unhappy with the product that I could exchange it for something so I decided that I would try to exchange it for the more expensive double bass, but they will not let me do that either. They told me that a service repair person would contact me next week. This is going week four. I also called the store manager in Manchester where I bought it, Justin, and he could not care less. WOW TALK ABOUT THE WORST BUSINESS POSSIBLE!
PC RICHARD IS THE ABSOLUTE WORST!

Justin and Kevin impress as usual ty for always being the pnes to help you both ae the "best" out there

I have been in my own Resturant Business for many years and my partner in life has been in the salon business for many years.
So we know customer service when we see it.
I am happy to say we were disappointed in your Carle place location we then started shopping and went to Best Buy and Home Depot to say Best Buy was in the running on service and choice till we went home and waited for the salesmen to put the numbers and check availability for us since we were going to stay with one brand.
He was great in the store but never got back to us nor email and we tried to get in touch with him to no avail.
We then decided on our way back to our second home you had a store right on the service road let's look at PC Richard again.
Well we met ALI
Who is a great asset to your store.
Patient Knowledgeable and a real gentleman.
As soon as I decide which line I am going to go with I will be back to your plainview store, to see ALI
We were thinking Viking then settling with Samsung till we can across Bertazzoni
We are doing our homework all over again. Regardless of the President Day sales we had such a education on your different appliances that we are going to
Change the cabinets back to the higher line.
Thank You Ali for your time your knowledge on the appliance.
Such a refreshing experience at PCRichards in Plainview.
Sorry Carle Place. The store was not organized nor could we even get a knowledgeable sales person almost lost us to a competitor.
Ali we will see you soon.
Ali tag also had 6568
Management you have a winner.
Always hear complaints but you were saved by this experience.
Be Back Soon!

I got an refrigerator and Angelica helped me up and Tony was very good. Everybody in the store is so nice and pleasant

This is almost bordering criminal and definitely unprofessional. My delivery to my rental unit in Fort Lee yesterday was terrible. The first question when the delivery men arrived was are you home alone? My tenant (female) was home alone because her husband was late coming back. The delivery people turned the valve on the washing machine and showed her that it leaked from the top and kept the valve running. They haggled her to give them money to fix the leak. When she said her husband is on his way, they immediately turned the valve off. This is scary when she is home alone.
PC. RICHARDS SHOULD INVESTIGATE WHO THE DELIVERY PERSONS WERE AND FIRE THAT PERSON. THIS SHOULD NEVER HAPPEN WHEN A WOMAN IS HOME ALONE AND EXTORT MONEY FROM SOMETHING THAT IS NOT EVEN BROKEN.
ORDER# *******279 TO FORT LEE, NJ
I ALSO TRIED TO UPLOAD THE PROOF OF PURCHASE, BUT YOUR UPLOAD DOES NOT WORK!
This type of incidents happened before where the delivery people asked for plumbing repairs money payable in cash to them. Now I know that this is a scam to put money into their own pockets.

Worth company ever they are lier and they steal your money with a sorry word
The manager is very very rude
Never see a bad business like this

I ordered a refridgerator from P. C. Richard & Son 3/13/2022 by 4/13/2022 I still haven't recieved it, I finally called customer service and they swap the refridgerator out for something else that they had in stock. My delivery date was now schedule for Satuday 4/16/2022. When the delivery men arrived they didn't bring the refridgerator upstairs they came upstairs speaking in Spanish measured the door and told me that the refridgerator wouldn't fit through the door even if they took the doors to the refridgerator off. The broken refridgerator that is currently in my home measures from back to front with doors on is 29 1/4. The new refridgerator that I purchase was 29 3/4 with doors on. When I told them to bring the refridgerator upstairs they told me NO, they told me No to taking the doors off and then got into the truck and drove off. The delivery men had an attitude, rude and point blank didn't want to deliver the refridgerator, because they didn't want to do to the work of taking off the doors to bring the refridgerator in my house.
Order the same 18.2 cubic feet Whirlpool refridgerator from Lowe's received it 2 days after I ordered it. They brought it upstairs took it the refridgerator doors off and brought it in to my home set it up and took the old one out.

On November 2020 I bought a new whirlpool refrigerator from PC Richards with an 8 year extended warranty, MN ake my choice after asking the sales representative about a recommendation due to in the pass I just had a lemon with an lg that lasted 4 years. On December 3 I call that the refrigerator was not making any ice, the rep says their warranty will replace the refrigerator if they can fix the issue on the 2or third attempt, PC Richards technicians have come 5 times and no luck I have lost time from work, now on June 24 2021 n finally I ask them to get a replacement cuz I can not Stand any more unsuccessful visits and they said that, they can not replaced that they need to keep servicing it, I refuced and ask for a replacement or a refund and they said they can do any of it, if PC Richards has a reputation as they said they should honor and stand by customer satisfaction. With a faulty appliances costing me over $4,000 and having try to fix it 5 times already and not being able to I should be more than qualify to get it replace or get a refund for it. First experience with PC Richards but now I now that they are not reliable as they announce they are. All the warranties are in effect but that to them don't matter. Make a wise choice, go somewhere else to buy ur appliances next time.

Purchased a SAMSUNG washing machine from PC R. Only just over 3 years ago- broken- cost almost 1,000-

We were so depressed from the devastation of thre recent flooding of our New Jersey basement.
We became aware that we might lost our Freezer, washing machine and or our drier,
Our greatest fear came to reality when the freezer and the washing machine were pronounced useless.
We went to PC Richards in Jersey City where we met our new hero Tyrone Tyrone was the sales representative in Jersey City.
He showed extradentary concern for our plight and was very compassionate and understanding.
When we left the store we we very satisfied thanks to the attitude and knowledge showned by Tyrone.
It didn't end there because 2 weeks after our dryer also became useless but this time we were in a much better situation as we once again journey to PC Richards in Jersey City fully confident that Tyrone would be there to assist us again.
He didn't let us down as we were once again treated to best in class customer service,
Thanks to Tyrone who conciliated our confidence in doing business with PC Richards and Son.
Thanks a million our hero Tyrone:.

DO NOT BUY A STAINLESS STEAL AND I DO ME STEAL REFRIGERATOR FROM PC RICHARDS WITHOUT READING THIS FIRST WHEN I REPORTED IT WAS RUST ON THE REFRIGERATOR DOOR, I WAS TOLD THE WARRANTY DOESNOT COVER THAT BECAUSE STAINLESS STEAL IS A COLOR MOST PEOPLE DONT KNOW THAT, THAN THE WHN I CLOSED THE DOOR THE FREEZER DOOR POPPED OPEN I WAS TOLD. MY REFRIGERATOR WAS PACKED WITH TOO MUCH FOOD. THE LAST THING THE DOOR SHELVES BROKE THE WARRANTY DOENOT COVER THAT BECAUSE ITS COSMETIC SHELVES ARE COSMETIC SO I GUESS YOUR SUPPOSED TO THROW YOUR FOOD IN THE REFRIGERATOR WITHOUT SHELVES DONT BUY FROM THIS COMPANY WITHOUT ASKING READING ABOUT IT EVERY APPLIANCE IN MY KITCHEN IS FROM PC RICHARDS THEY HAVE GONE TO HELL READ YOUR WARRANTY DONT BUY ANY STAINLESS STEAL AND I DO MEAN STEAL FROM THIS COMPANY. BY THE WAY ALL OF THE APPLIANCES I OWN FROM THE COMPANY ARE ALL STAINLESS STEAL. BUT BEFOR COVID

Robert was very informative and non aggressive. Very plesant person to deal with. Will definitely go back to him for further purchases! (: