Pitney Bowes

If you want your parcels delayed or lost, then by means use this company. All my parcels got delayed, and some cost a few thousand dollars didn't even get to me. One of the worst company to exist!

Has to be the worst shipping company ever. I have two packages that have been siting in Dallas, TX for 20 Days. Dallas is only an 8 hour drive from me. There's no way to contact anyone to find out where my packages really are. The package came from the other side of the world in 7 days, including passing through custom, but stopped in Dallas for vacation I guess. STAY AWAY FOM PITNEY BOWES!

We had an employee who went ahead and signed a lease with PB without any authorization. PB simply accepted it and never checked the validity of her position at my company. We had been renting from them. I spent more than a month and multiple requests for a copy of my rental agreement. Then I finally receive a 3 year lease! I immediately explain the lease was invalid and the situation withe employee. By then I had stopped using the machine and was paid in full. Their response was, "Lessee is best able to police their own employees." I called called and emailed, opened multiple cases, for more than a year. They just kept jerking me around from one CSR to another. Claiming the 'Back Office" made the decisions. But NO ONE can actually talk to a person in the "back office" or a supervisor or manager. I kept getting the run around over and over. Then after a year they tell me they have waived the charges and closed my account. They even sent me a credit invoice showing $0 due. Finally! Oh no, they didn't do that at all! They sent me to collections!

They have clearly created a business culture of getting any signature and then holding anyone they can to fulfill it. Their team are experts at handling this situation. It's as if they all read from the same script. They knew the lease was invalid but that didn't matter to them. They'll steal any penny they can get.

They have had my package since the November 24th and it was supposed to handled over to usps. I tried to get ahold of the company regarding the issue and the response I got from the rep is I got limited resource. I asked if he had a manger I can speak to he says yes and I ask to be transferred he says I can't do that I have limited resource. Horrible customer service

I ordered a crankshaft postion sensor for a 1998 Toyota corolla 1,8 liter. Which I never got Last posted location Oct 26 cleared customs Toronto,CA. Got my money back from Amazon.I found it strange as I'm a prime Amazon member and I would give Amazon an easy 10star rating if I could for their exceptional service and who they use for delivery as well as Canada post. When it comes to Pitney Bowes. Something is not right. I will never order anything from Amazon if it's being delivered by this company again With all the bad reviews pitney bowes has Amazon and Canada post should break ties with this shady company Its a bad apple and we all know 1 bad apple can spoil the whole barrel.

Checked 2 orders. Both said: Arrived at facility. Label created. After that, nothing. Just sitting there.
Any on line facility should stop using Pitney Bowes immediately.
They are awful.

I realize they don't do the "actual" shipping just logistics but they are straight up terrible. They'll leave packages sitting for weeks. No customer service. Pretty much useless.

Not helpful at all
Very rude
Could not track my package and gave me the run around about the tracking of my delivery
Would not recommend at all
Was hung up on me
Hopefully when I order again, it doesn't go thru this horrible shipping facility
My shipping date was moved again to a farther date even though I paid $15 for shipping

My packages has been sitting for Several Weeks in PB Norton Ma. Facility! Why are ANY businesses using them! This is merchandise I NEED FOR Christmas sales! USPS SAID I NEED TO CONTACT PB THEY HAVE NOT RECEIVED YET! PB won't talk to me! They said call company that sent me package! I just did waiting to hear back and tell them to FIND ANOTHER METHOID OF SHIPPING! This is hardly the first time! Packages ALWAYS SOT FOR WEEKS AT THEIR NORTON MA FACILITY! Wait until CHRISTMAS ITS NOT EVEN BUSY SEASON YET. I WILL NO LONGER DO BUSINESS WITH ANY COMPANY THAT USES Pitney Bowes! DONE!

My company has been using Pitney Bowes for more than five years. In that time, these guys have not been able to get anything right. There are often fees that were not clearly explained and we were unable to get clear answers to our questions about these fees, sometimes getting totally conflicting and sometimes outright misinformation given to us by agents. The communication is dreadful, and if you have a technical issue or billing question you can expect to spend two hours or more trying to get someone on the phone who can help you, and once you do get through to a real person they will misunderstand your question, constantly make you repeat yourself, ask you the same questions over and over while obviously disregarding or not understanding your answers... It is absolutely MADDENING. They have been unable to get and keep straight that invoices go to one person and technical things go to another, getting them backward at times, or sending all communications to one or the other of us. It has taken four or five hour+ calls to straighten that out, and now I am receiving technical emails, except they are for a machine with a totally different serial number than our machine. After spending more than an hour in text chat with a tech person, I have been told to just ignore the emails, though I have repeatedly said that we need the serial number on our account corrected and have been ignored. If I could give this company a negative review I really would.

Purchased a Motorola phone on Ebay US in July. PB was the international delivery agent. I paid them import duty and taxes on the price of item to be delivered to Canda. The tracking status initially showed that the item is sitting at PB Erlanger KY. It is over a month now and the tracking status remains unchanged. Cancellation is equally difficult since it will be divided into two parts. One with the seller and the other with PB. Ebay will just watch the drama at my expense. Please do not go international with Ebay. It is not worth the pain.

Just an unpdate. At last, I received the parcel on the 3rd of September.

Our small law office used Pitney Bowes for years. I always thought their machine leases and fees were outrageous, but it was what we had and stayed with It. In addition their deposit and reserve system, billing and Website were so difficult to use it seemed deliberate. When we closed our office to retire I contacted PB and asked the account be closed and any funds remaining in reserve account (all cost had to be paid in advance) to be refunded. I received a check for our "Purchase Power" account, whatever that was, and thought no more about it. Over a year later we got a statement from PB that $130 remaining In a "reserve account" had been confiscated to pay an administrative fee for doing absolutely nothing. I called and sure enough they had a record of the cancellation of the account but informed me we were required to make a specific written request for a refund of what was essentially our money and no reimbursement would be made. In my opinion this is nothing short of theft and I can't help but wonder how much PB has collected over the years by confiscating funds that do not belong to them. I am not alone - PB has dismal reviews all over the Internet. There are less expensive alternatives, find them and avoid Pitney Bowes.

Still haven't received my packages which has been saying since January 12…. " your package is otw way to USPS…. I mean really does it take 3 weeks to come from Maryland to Rustburg Va. A 4 hour drive smh… my package has be out for delivery for 3 weeks… from Pitney Bowes odenton MD the worst!

I would give no stars if I could. I ordered three packages from aliexpress in china not realizing that pitney bowes was their shipping partner which seems to be the norm for china now, my packages has been stucked in pitney bowes possession since 6/26/2020 and they still haven't turned my packages over to the USPS so it can be delivered to me and it's now 7/27/2020. I think that it's definitely some kind of scam going on with pitney bowes stealing customer's packages, and their's no sign of my packages in the USPS tracking system and also thousands of people are complaining about packages being stuck at pitney bowes and never recieving them, this place need to be investigated by the FBI and criminal charges brought forward.

I ordered 3 separate packages from Temu on October 6, they arrived in Illinois October 12, on October 13 they arrived in Atlanta and it's currently October 20 still sitting in Atlanta. I called customer service, but was told I couldn't contact them about my packages only Temu could. The representative was very rude and unhelpful.