Our small law office used Pitney Bowes for years. I always thought their machine leases and fees were outrageous, but it was what we had and stayed with It. In addition their deposit and reserve system, billing and Website were so difficult to use it seemed deliberate. When we closed our office to retire I contacted PB and asked the account be closed and any funds remaining in reserve account (all cost had to be paid in advance) to be refunded. I received a check for our "Purchase Power" account, whatever that was, and thought no more about it. Over a year later we got a statement from PB that $130 remaining In a "reserve account" had been confiscated to pay an administrative fee for doing absolutely nothing. I called and sure enough they had a record of the cancellation of the account but informed me we were required to make a specific written request for a refund of what was essentially our money and no reimbursement would be made. In my opinion this is nothing short of theft and I can't help but wonder how much PB has collected over the years by confiscating funds that do not belong to them. I am not alone - PB has dismal reviews all over the Internet. There are less expensive alternatives, find them and avoid Pitney Bowes.