We’re in this together! Stay safe with our COVID-19 guide


Allen S.

Level 2 Contributor

Contributor Level

Total Points

5 Reviews by Allen


I've used UPS 25 years. In the beginning they paid for items they damaged as long as it was reasonably packed. At some point, likely after they went public in 1999, they stopped paying no matter how obvious it was they had unreasonably damaged an item. I once ordered an outboard that looked like it had been been delivered by dragging it behind the truck and I refused to accept it. The dealer told me UPS denied the claim but he refunded my money anyway and said since this had happened before he was no longer selling outboards online. I recently bought a marine toilet shipped by a factory which sells hundreds and it arrived just fine as packed by the factory. It didn't fit so I repacked it exactly how it arrived and UPS charged me $150 to return it. It arrived in pieces. Think about the force required to break a porcelain toilet! This is not negligence it is abuse. UPS denied my claim stating I was advised to add additional packing. This was not true - all I was told was they had a box the original would fit in which I elected and I was covered up to $500. Now I'm out $650.

Tip for consumers:
Use alternatives.

Products used:


Our small law office used Pitney Bowes for years. I always thought their machine leases and fees were outrageous, but it was what we had and stayed with It. In addition their deposit and reserve system, billing and Website were so difficult to use it seemed deliberate. When we closed our office to retire I contacted PB and asked the account be closed and any funds remaining in reserve account (all cost had to be paid in advance) to be refunded. I received a check for our "Purchase Power" account, whatever that was, and thought no more about it. Over a year later we got a statement from PB that $130 remaining In a "reserve account" had been confiscated to pay an administrative fee for doing absolutely nothing. I called and sure enough they had a record of the cancellation of the account but informed me we were required to make a specific written request for a refund of what was essentially our money and no reimbursement would be made. In my opinion this is nothing short of theft and I can't help but wonder how much PB has collected over the years by confiscating funds that do not belong to them. I am not alone - PB has dismal reviews all over the Internet. There are less expensive alternatives, find them and avoid Pitney Bowes.


After some initial repairs I gave Ritchie $800 to pay for parts and rebuilding a heat exchanger. I drove 200 miles to meet him at the boat and he failed to show and I never saw or heard from him again despite many attempts to reach him. While there is recourse against dishonest auto mechanics in California there is nothing one can do about marine mechanics who commit fraud.


We like their shoes and bought some at the shop. They send out a lot of 2 for 1 email and we ordered two pair for $167. Nearly three months ago. Emails responses have been "two weeks" sorry we were closed for the holidays" and "in the next days." I would stay away.

We finally received the shoes and while my wife loved hers mine were not the size I had ordered. Rather than continue to beat my head against the wall I gave them to a friend that could wear them and so received his good karma.


Only received 1/2 of what I ordered and paid for and shipping was slow to begin with. No response to email. I called and was promised Fedex overnight delivery. Six days later and that did not happen either. Called again and was told they could not overnight because they are "too busy in the summer. " Like that makes any sense. So by the time I get what I ordered it will be nearly a month.

Allen Has Earned 16 Votes

Allen S.'s review of Pitney Bowes earned 7 Very Helpful votes

Allen S.'s review of UPS earned 2 Very Helpful votes

Allen S.'s review of JustInTimeMarine earned 2 Very Helpful votes

Allen S.'s review of Darcosdanceshoes earned 4 Very Helpful votes

Allen S.'s review of Overton's earned a Very Helpful vote

Allen hasn’t received any thanks yous.

Allen doesn’t have any fans yet.

Allen isn’t following anybody yet.


Similar Reviewers on Sitejabber

Liriya L. reviewed UPS

If there was a zero star I would have ticked that! They made me wait for whole 2 days making me...

Naga R. reviewed UPS

Worst service. They deserve zero rating. I have scheduled a package pickup. No one called and no...