Kasandra R.

My company has been using Pitney Bowes for more than five years. In that time, these guys have not been able to get anything right. There are often fees that were not clearly explained and we were unable to get clear answers to our questions about these fees, sometimes getting totally conflicting and sometimes outright misinformation given to us by agents. The communication is dreadful, and if you have a technical issue or billing question you can expect to spend two hours or more trying to get someone on the phone who can help you, and once you do get through to a real person they will misunderstand your question, constantly make you repeat yourself, ask you the same questions over and over while obviously disregarding or not understanding your answers... It is absolutely MADDENING. They have been unable to get and keep straight that invoices go to one person and technical things go to another, getting them backward at times, or sending all communications to one or the other of us. It has taken four or five hour+ calls to straighten that out, and now I am receiving technical emails, except they are for a machine with a totally different serial number than our machine. After spending more than an hour in text chat with a tech person, I have been told to just ignore the emails, though I have repeatedly said that we need the serial number on our account corrected and have been ignored. If I could give this company a negative review I really would.