Pitney Bowes

Ok, so I ordered from a seller on eBay that's based in UK. Listing stated International Priority mail delivery first that was a lie. Second the seller used eBay global shipping UK program which uses Pitney Bowes. My item was for a wedding $747.87 USD. All tracking stops at Lichfield Staffordshire WS13 8UR. I did get a USPS tracking label however it just says label created not yet received by Carrier. So all activities stopped at the eBay global shipping center in UK. I contacted seller that was no help he pretty much said it's not his problem he got it to the shipping center from there it's Pitney bowes problem. I paid $146.23 for international priority shipping not parcel select ground like it says on the USPS label created. So basically what this crooked shipping company did was send my package slow mail this pisses me of I've been waiting 3 weeks. I don't believe for one minute my package ever left UK Pitney bowes is a scam low life shipping company bottom feeders. Well the wedding is next week I file a INR with eBay and, still have not gotten my money back. One thing I took away from this whole experience is I will never trust a international seller or, ebay global shipping program and, I won't buy international ever again. Pitney bowes kiss my a** my package is probably sitting in some wherehouse or, someone stole my package whatever the case.

$#*!tiest support ive ever talked to in my life. Hung up on me as soon as I asked my question and didn't even bother to say goodbye.

I bought a ring on ebay and it wasn't at all stainless steel nor was it the right color. I will expose you if I dont get a refund!

Two shipping labels to the wrong addr used. Very poor service. Lost packages and lost money for sales. DO NOT use this service.

These are the facts: Employee prior to me purchased a SendPro C postage meter lease for 63 months and we are stuck with it. I attempted to get a reduced buy-out on the lease based on all the issues we have had, but Pitney-Bowes wanted us to pay for the entire lease!
We are spending far more on the lease than we are saving on postage, savings is approximately 12% of the yearly total lease amount.
Pitney-Bowes revised the "Purchase Power" Terms/Conditions for the meter overage fee without our acknowledgement or consent. The lease we signed had over $500 a month; revision was any amount over $150.00 a month. What business only sends out mail that is less than $150.00 per month? Pitney-Bowes did not disclose that you can prevent overage fees by having a 'Reserve Account' for the Purchase Power account.
The machine jams & double-charges us postage. I was told to go to USPS for a refund; however, you must have ‘proof' of the double-charges. Hard to provide proof when the jam will not print the postage out. It was extremely difficult and time-consuming to get a credit for the double-charges, but I succeeded in this after much frustration. We have had two machines with the same issues. I also requested that a technician perform a site visit for this issue and I was originally told that it would cost $500.00, so I cancelled. I later found out, from a Pitney-Bowes manager that this service is covered under the lease! So, I rescheduled the technician, but we are still having issues. I was told by technical support and the technician that there was not a history of this machine jamming, only to find out from the same manager that this was untrue!
Pitney-Bowes also did not disclose to us that there is a 'loyalty rewards' program. The points can be used in several ways, including a credit applied to your statement.
Customer service communication is extremely difficult to deal with because of comprehension and speaking clear English.
There are more complaints and issues, but these are the most important highlights.

Do not recommend. They have horrible customer service, do not get back with you to help with your problems.

No way to contact them; my package was not delivered. They have the wrong status updates. Avoid at all costs!

Absolutely worst customer service care out there. Extremely rude. Provide no help, just transfer you multiple times.

This is by far the worst company I have ever dealt with. Cannot talk to a live person. Owe me money?

I will never use them to ship or receive anything ever again. The customer service is terrible also.

OF THESE NEW AUTOMATIONS, FRUSTING COMPANIES THAT DO NOT CORRECT ANYTHING BY MONOPOLY OR GLOBAL GUARANTEED DELIVERY CONTRACT. Satisfying a standard class of customers (waiting at home), but not others who take other security measures to avoid having their packages left in the entrance of the building or who do not wanna be deliver to their private address, when you receive dozens of them.

They have NO customer service for customers who are waiting for their packages. Nor any way to recommend or arrange future deliveries.

Amazon uses Pitney Bowes for packages from the United States to Canada, but (absolute nonsense) these do not deliver to Amazon collection points at Canada Post outlets (without notice before ordering).

**** They never seem to warn their customer AMAZONE.COM.CA... (THE SITE) that they aren't shipping and Amazon doesn't seem to do anything either, even after hundreds of complaints.

Sometimes the package spends a week in town, without Pitney telling the customer. They also do not deliver to the official Canada Post parcel reception counter (by rental address, PO box AND RECEPTION DESK), on Amazon or E-bay, they say they deliver.

They sometimes call on the subcontractor Intelcom in Montreal, which does not deliver if you have a delivery point at the post office or a PO box with receipt of packages.

Wish I could give ZERO STARS. Terrible hardware, terrible software, terrible support. Can't somebody compete with these asshats?

Basically anyone who has dealt with Pitney Bowes has had a lost package or 2, OR your package will get lost and not show up for a month or 2.

DO NOT USE FASHION NOVA PREPAID RETURN LABEL OPTION... THEY USE PITNEY BOWES FOR A CARRIER AND THEY ARE HORRIBLE... JUST AWFUL