Jen s.

NEVER EVER EVER AGAIN!
NEVER EVER EVER AGAIN!
How are they NOT completely BANKRUPT AND Out OF BUSINESS? I placed order Dec 3rd for my Elderly husband for snow boots FOR WINTER! Looks like they won't be here until spring! Not only did he have nothing to open for Christmas, But after messaging with them 3 or more times, the STILL CANNOT give me ANY IDEA WHEN THE BOOTS WILL BE HERE! I'm praying he doesn't fall on the Oce and hurt himself. Customer service have OFFERED NOTHING FOR THE FACT THAT WE HAVE TO DEAL WITH THIS. I've had to keep massaging asking where the boots are! They don't even say sorry!
Of course all
The stores are sold out of his size! They may not even FIT Him so we will still be without boots! I ordered 2 pair so we wouldn't get stuck without boots for him. Clearly they cannot afford to place orders without being sure EVERY SINGLE ITEM WILL BE SOLD! They take your order then have them made in Asia and hope they get here within a year! That's CRAP! They did this to me 2 years in a row with their shearling slippers they arrived after Christmas but they were for me so I didn't care! This is NOTHING NEW ITS NOT COVID ITS NOT ANYONES FAULT BUT THEIRS! I just ordered 100 items for my business from CHINA LAST WEEK! They came today! My shipping was only $12 for express! 1 weeks! And Lands end can't get boots for months! They just keep saying, "we don't even have them yet so we have NO IDEA WHEN THEY'll SHIP! Well I'm DONE IM TELLING EVERYONE THAT WILL
LISTEN NOT TO BOTHER WITH LANDS END! ( No matter how good their sales are!)
Date of experience: December 03,2022

My packages has been sitting for Several Weeks in PB Norton Ma. Facility! Why are ANY businesses using them! This is merchandise I NEED FOR Christmas sales! USPS SAID I NEED TO CONTACT PB THEY HAVE NOT RECEIVED YET! PB won't talk to me! They said call company that sent me package! I just did waiting to hear back and tell them to FIND ANOTHER METHOID OF SHIPPING! This is hardly the first time! Packages ALWAYS SOT FOR WEEKS AT THEIR NORTON MA FACILITY! Wait until CHRISTMAS ITS NOT EVEN BUSY SEASON YET. I WILL NO LONGER DO BUSINESS WITH ANY COMPANY THAT USES Pitney Bowes! DONE!

They throw a few things in their Ads to make it look like you're getting a great value buy it's really junky stuff.
Always 1 or more smelly creams. I can led my annual membership. The add-on Sales weren't great. But theRe was zero effort for the fall box very few got pumpkin spice room spray. I actually wanted the shower get which wasn't exciting but looked like it had a nice fall smell I saw maybe 3 people get it. Laundry wrinkle spray stinky sleep
Spray. No plaid scarf or fuzzy blanket no candle or fuzzy socks or slippers no Fall feels. We are all hurting as a country and many hurting financially, this greedy company took our money and said here's your box of junk. Some people think a little box of treats might cheer them up or they can spread cheer to others and share it but they offered 6 repeats in the choice options and really crappy ones! Not the marshmallow blanket Everyone loves just stuffy nobody wanted in the warehouse. Sad it could have been SO much better. Glad I canceled! I gave 2 stars instead of 1 since the customer service is pretty good but the boxes are awful.

MAKE SURE YOU DON't NEED TO RETURN ANYTHING! I went through a lot of trouble trying to return merchandise that was wrinkled and had black paint stains on it. I had photos and they were very upset they weren't going to let me until I got my credit card company involved and said I would not pay for it. First they tried to off 20% off. Bags I couldn't gift to anyone or even sell who wants a wrinkled plastic bag or one with stains on it!
Finally they agreed to take them back and pay shipping back to UK. However they will not take anymore orders from me beucase I would not keep their defective merchandise I paid several hundred dollars for.

Messaged them several times about Birthday email discount "oh some get it the first some get it the 15th" huh? That didn't saound right either way I never got it! They trick you into give them email for a "discount email" you'll never get! Most people I've asked never got. Received park ave princess bronzer horrible strong fake suntan lotion smell returned I'll have to call never got credit (not surprised) the guy I talked to when I called about the Odor, read completely different ingredients he said he saw on line than what I was looking at online AND ON THE BOX!? Said he would pass it on to education team and someone would contact me? LOL OH ok... I knew they wouldn't. I have no idea what's goin on there apprently they don't either. No follow ups for anything or credit for return but they damn well spam the crap out of you several times a day! Company is a nightmare! I was just thinking what a horrible expirence I had and that I have to waste time calling looking for credit. I will NEVER ORDER ANYTHING from Tarte again! Too much trouble for poor service! Way too expensive for crappy service too! Too faced has the best service! I'll give my business to them!