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PatPat has a rating of 3.8 stars from 6,262 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 2nd among Kids sites.
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I had an issue with my shipping charges and when I reached out to customer service, Karen P. Quickly reviewed and resolved the issue.
Romel is the best. He truly helped us solving an issue. Because of his sympathy and care we will continue using patpat
Excellent and quick service. Good quality products. (Baby products and maternity clothes)I hope to continue buying stuff. Love patpat
Patpat has an excellent customer service. I had a problem with my order and they were very helpfull. Jomarie gave me the riht support in time.
This company has a great easy to use app for ordering online and sending where ever you wish in the world. The kids clothes are incredibly cute and the items always arrive in timely manner and as described. Highly recommend!
A proposer rapidement une solution à ma commande non reçue
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Reponse rapide
High recommended. I love them all. So cute with excellent quality. Perfect size for my son. I will buy more clothes from patpat. Thank you.
Always happy with products of patpat.
But this time i was delighted by the customer service provided by patpat on sloving my issue in regards of a faulty item.
I was assisted by ANIE who help me through out this process.
Thank you so much for your excellent customer service ANIE.
I love the clothes of patpat they are beautiful. I had an issue with my items and less than 24 hrs they resolve it
Rohanie understood the issue after seeing pics of the faulty items received and handled issue very carefully. She has the empathetic skills to solve automerk problems. She's So quick and helpful.
I love patpat so much, they always attend to me very fast, i have never regretted buying clothes here. Beautiful and quality clothes. Thanks SUSIE B
Hello, I asked for some pieces of clothing for my daughter, and some pieces arrived with a size a little larger, so I sent a message to Pat Pat and in less than 24 hours they answered me to address my concern, my friend Karmi answered me very kindly, and I solve all my doubts efficiently, and offering the best options to solve the situation. I really am very grateful to Pat Pat's team and especially to Karmi for her kind help.
I loved Pat Pat because the clothes are of good quality, soft, and they have the best prices and discounts, but after this situation I feel safe buying since I know that in any situation Pat Pat is there to provide a good service and solve any problem you have, plus shipments arrive faster.
I am so happy with the service from PatPat. There products are great at a great price and there service is exceptional with polite prompt responses from customer service. I will definitely be shopping with them again. Thank you Suzie B for your help
I wanted to cancel two items from my order, so I sent an email explaining what I wanted. Within a few hours my email was answered and my request was taken care of. I love this site!
Super shopping and service! The clothes are soft, nice and well-done. I sincerely recommend patpat!
My daughter loves her outfits and she picks most of them from the website. We love the quality and how comfortable they are. Big fans and our fashionista loves her clothes.
I would recommend PatPat to anyone have information or had kids it's an amazing app. I am 33 weeks pregnant with my first child and I was able to find so many cute outfits and supplies for my baby girl at an affordable price on top of being able to get them in a timely manner.
Je commande sur le site PatPat depuis des années. Des tenues communes avec ma petite Louane de 7ans, des vêtements pour mon fils qui vient de naître. J'adore ce site internet. Les vêtements sont géniaux, et a des prix vraiment abordable! Tous mes vêtements de grossesse viennent aussi de ce site. Je recommande les yeux fermés!
Shamiah from Patpat customer service, helped me with care, and solved everything satisfactorily ans fast.
When i made my offer, i've made a mistake and choose in one product of the order the wrong size. My baby have 1 to 3 months and i can't change the order. Was my mistake. But kindly, PatPat compensated me for not being able to change the order anymore. It was a beautiful gesture that i will remind in the future. Thank you a lot PatPat
Answer: DO NOT DO BUSINESS WITH THEM. THEY ARE SCAM ARTISTS!
Answer: Hi Jan, Thank you for your interest in purchasing from us. Let us clarify this for you. We are based in California and we have a distribution center in Hong Kong, which is where most of our items come and ship from. We work with many brands around the world who produce clothes, accessories, toys and maternity items. Coordinating all of these manufacturers is easier when the distribution center is closer to them but rest assured that we are a registered American company with our headquarters located here. Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any questions you may have in more detail.
Answer: A: Hi, We genuinely do apologize that you have seen the reviews but every customer has different experiences and we will do our best to ensure we serve you the best way possible. You may visit this link to see some of the favorable reviews and we do hope you continue shopping with us. http://resellerratings.com/store/PatPat Order processing may take some time but we will do our best to get it to you within the requested time frame. If we are unable to do so we will have no issue in providing compensation for the delay. Please let us know if you have further questions.
Answer: Before the order is shipped, you can click on the order in the Processing state in PatPat "My orders" to modify it. We do not support modifying the address of the order that has been shipped. If your order has arrived locally, you can contact the logistics company to try.
Answer: Our freight will be adjusted according to the country®ion you are in or the amount of the product. Usually, if you meet the certain order amount, the freight will be waived. You can confirm the specific freight amount through the link below or contact our customer service. https://www.patpat.com/article/help/contact"
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