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PatPat Reviews Summary
PatPat has a rating of 3.8 stars from 6,262 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 2nd among Kids sites.
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I received my order Saturday and I'm very happy about the articles. Good size, good quality, affordable price. I recommend Patpat!
Buen vendedor solución rapida a los problemas. Material excelente y bien empaquetado miy satisfacción
An Online store with good and super fast support and interesting Baby goods. Im realy satisfied with my purchase.
They were very nice solve my issue really quickly. They very friendly. They help with all the questions. I really like to shop patpat
Sent items that were too big but they helped me fix the issue. It took awhile but they were thorough!
Thanks Susie B. For your support. Now I am very happy with my order.
Ich mochte mich hiermit bei Frau Susie bedanken.
Bought few times from PatPat, material is good with the affordable price paid
Fit perfectly and very comfy. Will definitely shopping again
I accidentally purchased an item in the wrong color... When I reached out to the PatPat customer service, JONALYN responded quickly and resolved my issue. It was a great experience - super easy. I would definitely purchase from prof again. Their customer service is excellent! Thanks, JONALYN!
I was very happy with some of the items ordered but had to return some others due to wrong size. Arrdev from the customer team assisted me in the return process making it so easy and quick for me to be allowed for a refund. Overall a very positive experience. Thanks Arrdev! Carla
I have been ordering from PatPat for a long. In one of my orders if happened to have a problem with. On my conversation with the customer service Arrdev was so helpful and friendly service. I am very pleased with they quick reply and solution.
Thank you so much Arrdev
Needed to add my Apt number to my mailing address. Updated it and emailed super quick. They were very helpful.
Im very satisfied with the products, delivery is quite fast and customer service was really helpful!
After over 20 days of back and forth the issue was resolved. I don't plan to ever shop with this company again.
I have been trying to get my items refunded for about 17 days now. I have been emailing back and forth with "customer service". The website also claims they have an easy 30 day return policy when that is not true at all. I ordered Christmas family matching pajamas and the baby pair do not fit my baby/won't fit him once the holidays roll around. They don't want to refund the other pajamas, the whole point in matching family pjs is that everyone is matching. I also ordered a top that didn't fit right and looked horrible. They try to give you a voucher to use on their site and then try to buy positive reviews. If you write a favorable review And then screenshot it and send it to them, they give you vouchers worth money to use on future purchases. If they do not refund my form of payment I will be filing a claim with my credit card company.
Todo es hermoso exactamente igual que en las fotos y la tela de exelente calidad súper cómoda para los pequeños.
Good quality of products, fast shipping, efficient customer service. It was my first shopping experience on this site but I can be satisfied.
It's been 2 months now I have ordered and have not received my parcel yet. I ordered it for my daughter's birthday. They say it will take 15-20 days to deliver. So exactly a month ago my daughter's birthday. And I did not receive it by then. I thought that's ok. But now, it's been 2 months. Whenever I email them, they ask me to wait patiently. What does patience mean? 2 months, 6 months, or forever? I need my money back. They are not even issuing a refund. Stay away from such companies. DO NOT RELY ON THEM. They indeed spoiled my daughter's birthday.
Great customer service. Resolved the issue quickly with understanding. As my first time purchasing from this website I was pleasantly surprised. I would recommend to everyone. Good prices, cute designs and great customer service. Thanks to Crystal for helping.
I am happy with customer service. Thanks you KUENZLER for your good customer service and helpful. This website helpful to find different styles kid's clothing. Thanks again.
From the business
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings,
We are very sorry for the inconvenience and delay you are experiencing with your order.
Should you wish to learn more about our current processing and delivery timeframe to your location, please refer to the link below:
https://www.patpat.com/delivery
We are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that every complaint is handled properly, so we would like to ask for the opportunity to resolve this issue immediately.
Kindly send us an email again through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.