PatPat Questions & Answers

Hi Jan, Thank you for your interest in purchasing from us. Let us clarify this for you. We are based in California and we have a distribution center in Hong Kong, which is where most of our items come and ship from. We work with many brands around the world who produce clothes, accessories, toys and maternity items. Coordinating all of these manufacturers is easier when the distribution center is closer to them but rest assured that we are a registered American company with our headquarters located here. Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any questions you may have in more detail.

A: Hi, We genuinely do apologize that you have seen the reviews but every customer has different experiences and we will do our best to ensure we serve you the best way possible. You may visit this link to see some of the favorable reviews and we do hope you continue shopping with us. http://resellerratings.com/store/PatPat Order processing may take some time but we will do our best to get it to you within the requested time frame. If we are unable to do so we will have no issue in providing compensation for the delay. Please let us know if you have further questions.

Thank you for your question. Rest assured that we aren't a scam. We are a daily shopping website/app for moms. With us, you may find fresh deals on high quality fashion and lifestyle essentials for women, children and babies. https://www.patpat.com For more information on order deliveries, you may also visit our website Help Pages: https://www.patpat.com/delivery. For further assistance, send us an email through https://www.patpat.com/article/help/contact.

Hi Ashutosh, We're sorry to hear about the issue you've encountered in getting in touch with us. If you have any questions, please feel free to contact us by email https://www.patpat.com/article/help/contact or call us at 1-844-9-PATPAT (1-844-972-8728). If our customer service hotline is busy, please email us your message and we will get back to you as soon as possible. Our normal response time frame is 24-48 hours. We apologize for the delay you are experiencing in receiving our response. If you still haven't received a response from us until now, kindly provide your Order ID and we will be prioritizing your email.

Hi, We appreciate the interest you are showing in purchasing from us. We never want to send you something that doesn't fit properly so we have size charts available on most of our product pages. To find out the size for any item, click on the size chart in its Product Details page. Since we offer products from different brands, sizing varies. We display brands' sizing whenever possible. If the supplier does not provide a chart, we use our own measurements. For the best fit, we do recommend for buyers to not just base it on the size label but to use a tape measure and compare your measurements with our size chart. If you want to be safe and do not mind a somewhat loose fit, you could opt for the next size bigger if the measurements are close to the next size. You may view the size chart from the item's product page(the "Size Chart" button next to the size selections). Should there be a specific item you wish to know more about, Please send us an email through https://www.patpat.com/article/help/contact and we'll be happy to clear that up for you.

Hi Anna, We're sorry to hear about the worries our Processing and Shipping time frames have caused you. Rest assured that we will ensure that your order is shipped out as-soon as possible. Should you wish to get more information on the Processing and Delivery Time frames for your specific location, kindly refer to this link: FAQ: https://www.patpat.com/delivery. Should you wish to view your order's current status, kindly refer to this link: https://www.patpat.com/guest/orderquery Should you need detailed information on your order's current status, please send us a message through: https://www.patpat.com/article/help/contact and we'll be happy to clear that up for you.

Hi Paula, Thank you for the interest you've shown in purchasing form us. Allow us to clarify this for you. Our processing time takes within 10-15 business days but it may take Shorter or longer depending on the availability of the items. This information may also be reviewed on our website Help Pages: https://www.patpat.com/delivery. Once your order shipped, you will receive an email notification and tracking info. Rest assured that we will do our best to prepare and ship your order as soon as possible. Shipping time and cost depends on the delivery method you choose and your location. This information may be viewed here: https://www.patpat.com/delivery Please let us know if you have further questions.