• Partzilla

Partzilla

Overview

Partzilla has a rating of 4.15 stars from 1,175 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Partzilla most frequently mention customer service, oem parts, and great prices. Partzilla ranks 5th among Motorcycle Parts sites.

  • Service
    170
  • Value
    166
  • Shipping
    173
  • Returns
    76
  • Quality
    141

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 81.7%
Positive
410
Neutral
14
Negative
78
98
See all photos

What reviewers want you to know

Positive highlights

  • Best place to buy OEM parts or new gear for your motorcycle.
  • Parts good no problems right parts@ right time all good.

Critical highlights

  • They don't get how to sell over the Internet, and have absolutely terrible customer service.
How would you rate Partzilla?
Top Positive Review

“Simplicity of ease”

Tim B.
4/9/24

I contacted partzilla over the telephone and much to my amaze,I spoke with a agent that was an American citizen, and I could understand him,after giving him the VIN number, it was a breeze the agent knew exactly what I was after, got my parts ordered for me got them delivered to my house, Fast! Also the YouTube partzilla series of how to do things is very helpful when it comes to mechanical know-how, maintenance and fixing things on my 420 rancher very helpful! Thanks

Top Critical Review

“Lack of tracking information.”

Ed D.
3/13/24

I've tried reaching out and I get a computer response. I don't get a real person. My package has been stuck in Seattle and the tracking is terrible. I'm only 60 minutes away from Seattle and it's taken 4 days and it's still hasn't arrived yet. I'm very disappointed. I don't have my product and it seems to be stalled somewhere for some reason? I've tried to track it online and the tracking information I got has not worked. It is now 5 days overdue. No clue when it will arrive? Very poor service!

Reviews (1,175)

Rating

Timeframe

Other

Reviews that mention popular keywords

oem parts (104) customer service (190) right parts (37)
Thumbnail of user timb1845
1 review
0 helpful votes
April 9th, 2024
Verified purchase

I contacted partzilla over the telephone and much to my amaze,I spoke with a agent that was an American citizen, and I could understand him,after giving him the VIN number, it was a breeze the agent knew exactly what I was after, got my parts ordered for me got them delivered to my house, Fast! Also the YouTube partzilla series of how to do things is very helpful when it comes to mechanical know-how, maintenance and fixing things on my 420 rancher very helpful! Thanks

Service
Value
Shipping
Quality
Thumbnail of user craigk465
1 review
0 helpful votes
March 16th, 2024
Verified purchase

I have used Partzilla for a long time and over the years I have messed up some orders and with one phone call you have always helped me get things right and that means more to me than anything else
In my shop I do not advertise I take care of my customers I and they advertise for me.
I do have a request if you could put small parts in a zip lock bag by the time I get the box it is really torn up
Thank for all your help Craig

Thumbnail of user brandonp796
1 review
0 helpful votes
April 5th, 2024
Verified purchase

I have been a long time customer and for the last 2 years I have trusted partzilla to provide parts for my repair shop! I have used all the different companies. Partzilla has had my back more than anyone else, they are usually sending my parts out very fast and if something is not in stock or if the status changes they send email right away. They are also just a call away if I have a question and always helpful, never rude or trying to give me a run around like so many others are known for.
Partzilla to the top!

Service
Value
Thumbnail of user georgec2168
1 review
0 helpful votes
March 27th, 2024
Verified purchase

To the man on the phone named George who sounds like Trace Adkins... Thank you very much. The ignition coil for my yamaha g16 golf cart was here in 2 days! Exact fit and exactly what I needed. Got my 28 year old Go Buggy going like she was brand new again! From one George to another Thanks again for your help

Thumbnail of user zilchbackb
2 reviews
0 helpful votes
February 22nd, 2024
Verified purchase

Used Partzilla several times now for 2006 Honda ST 1300. They usually have parts in stock and ship quickly, no matter how obscure the part is. I recommend them.

Thumbnail of user donalds2087
1 review
0 helpful votes
March 11th, 2024
Verified purchase

I still like partzilla,but after saying several times and giving my vin to look them up,you sent me front pads,that I had to return,but I didn't have to pay shipping on the pads I had to re order,so,I'm thankful for that,they should be here soon. I just want to make sure they refund my money on my card for the mistake order. This is the first issue,so everyone is entitled to overlook something so all good.

Thumbnail of user jeremys1408
1 review
0 helpful votes
January 29th, 2024
Verified purchase

I am putting a 2015 Suzuki King Quad 750 back together after buying it with missing parts. Partzilla has had every single part I've needed, in stock and shipped immediately! It's great to have a one stop shop for OEM parts! Thank you!

Thumbnail of user cindyj136
1 review
0 helpful votes
June 26th, 2019

When something says "3-5 day delay" or whatever is says, what it actually means is you don't have in stock and have to order it. Usually I get stuff in a week or so, which is okay; however, lately the 3-5 day has been 2-3 weeks! I was told anytime I see a delay to call in and get a real estimated date. I think you should work on displaying a more accurate delivery date on out of stock items, I have a shop and when I don't know why things are delayed I have customers yelling at me because I say 3-5 days when it's weeks.

Thumbnail of user toddr97
Todd R. – Partzilla Rep

Hi Cindy,

We appreciate your feedback. We wish we could have more accurate estimates on shipping times when they are not in stock. Unfortunately, we rely on the manufacturer for updates when ordering from them and they don't update with as much reliability as we would like. We are continuing to look for ways to improve the Partzilla experience and we hope you will order from us again.

Thumbnail of user jessicay832
1 review
0 helpful votes
March 15th, 2024
Verified purchase

I ordered a new seat for my four wheeler. I was having it shipped to my property where I can have packages delivered and didn't realize that if I paid expedite shipping it would go USPS. Long story short post office refused to deliver. And I was only on my property for a week. Partzilla customer service was kind to resend my package next day air UPS so I could receive the seat in time for vacation.

Thumbnail of user chuckc335
1 review
0 helpful votes
April 8th, 2024
Verified purchase

Clutch cable broke on Suzuki C50. Had one in three days. Great quality and price. Started off installing myself but wife assisted in tight spots. Then neighbor helicopter mechanic helped. Turned into a great neighborhood project.
The bike shifts so smooth I'm afraid something is off. Excellent results.
Great CSR on initial ordering too.

Thumbnail of user jerryd993
1 review
0 helpful votes
April 11th, 2024
Verified purchase

Partzilla had the part I needed, two very small springs for my two GL1000 Timing Belt Tensioners. Shipping "expedited" was $12, and it took five or six days. I think USPS 1st Class would have been faster, depending on the packaging (box or padded envelope). But the parts were correct. Nonetheless, next time I order parts, I will check Partzilla and also a couple of competitors for less of a markup on shipping. A bit of greed, PZ.

Thumbnail of user timy170
1 review
0 helpful votes
February 26th, 2024
Verified purchase

Item delivery very fast 2 days. Product was very good quality and fit perfect.
Thanks for the order.

Thumbnail of user luisn188
1 review
0 helpful votes
April 4th, 2024
Verified purchase

It is always a pleasure to deal with Partzilla. Fast shipping, reasonable prices and outstanding customer service. What else can ask for? Thank you so much for such a great service!

Thumbnail of user eddies466
1 review
0 helpful votes
March 7th, 2024
Verified purchase

I stumbled across Partzilla while looking for some much needed battery accessories. The site was easy to navigate. I ordered my part and extras. My package arrived days before I actually expected it to. Extremely impressed. I gave friends the website and they have used the site as well. This is my go to parts shop!

Thumbnail of user janices1452
1 review
0 helpful votes
April 10th, 2024
Verified purchase

One call to Mark is all it took and in a couple days all this beautiful, high-quality Kawasaki green plastic arrived at my door for my 1982 motorcycle. The quality is over the top! I am extremely impressed!

Thumbnail of user yourlocaldealern
1 review
0 helpful votes
February 13th, 2024
Verified purchase

Prices are not that great. Parts are constantly damaged and randomly tossed in bags or boxes. Parts are constantly sent wrong. Customer service to get damaged, missing, or wrong parts taken care of is a nightmare so it's not even worth the hassle to correct and has been a battle for many years. I spend alot of money here, and every order is an issue.

Thumbnail of user brittanyb1042
Brittany B. – Partzilla Rep

We're sorry to hear you have had issues with your orders, please contact customer support if you need help with any replacements for damaged items.

Thumbnail of user jeffl1763
1 review
0 helpful votes
February 14th, 2024
Verified purchase

Great online experience. The chat function worked great and helped me confirm a couple of parts I needed. The only negative was that the oil filter and oil container (4 quarts) were next to each other in the box, and the filter box was indented. The filter seems ok and not damaged, but I would just be more careful in shipping different items in the box.

Thumbnail of user drewg127
1 review
0 helpful votes
March 19th, 2024
Verified purchase

Fantastic site, saved my 1977 TT500 motor revival with some clutch little parts to make it all go vroom. I have another XT500 motor and bike to restore and will be back for more. Thank you and keep up the good work.

Thumbnail of user carlc795
1 review
0 helpful votes
February 7th, 2024
Verified purchase

Overall good. Great selection and availability of parts. Shipping is way too high but it is fairly quick.

Thumbnail of user earlh321
1 review
0 helpful votes
March 21st, 2024
Verified purchase

One of the hardest things about owning and riding older motorcycles is the unavailability of parts. Dealerships around here don't even want to see you if your bike is more than 10 years old, unless you're there to replace it. Old cars, because of their production volume, usually have a much greater supply of NOS and replacement parts. Partzilla has done very well by me in having available the manufacturer's parts I need, such as turn signals after the rubber on the originals cracked and caused them separate. It's nice when the original part number is available and actually is slightly lower in price than a generic aftermarket replacement. Shipping was very quick also.

Thumbnail of user ronk689
1 review
0 helpful votes
April 8th, 2024
Verified purchase

I needed a UTV ball joint quickly. I ordered from Partzilla because I trust their quality over what is being sold cheaply on Amazon. Part was shipped in under 12 hours and arrived in plenty of time for me to get the UTV rolling again!

Thumbnail of user williams7024
1 review
0 helpful votes
February 23rd, 2024
Verified purchase

This is my 5th. Gold Wing and being 43 years old it's a little tough to get parts. Thank goodness you guy's are still putting it out there.

Thumbnail of user coles184
1 review
0 helpful votes
January 11th, 2024
Verified purchase

I ordered a total of four parts. The first two were attached to the actual tracking number. After those parts were delivered my tracking was no longer active. I received one more of the 4 parts I ordered while writing this, that leaves one part unaccounted for and I have no idea where it's at in it's shipping process. Other then that the prices are very fair and they have very good selection of parts. I would order again in the future.

Thumbnail of user brittanyb1042
Brittany B. – Partzilla Rep

We do apologize for any inconvenience this may have caused. However, I have checked the tracking information on your order and show one package was delivered 01/06 via USPS and the 2nd package was delivered on 01/11/24 via FedEx. If you are missing any items, please reach out to our customer service agents via phone or chat. We hope to hear from you soon.

Thumbnail of user jeffs3253
1 review
0 helpful votes
March 11th, 2024
Verified purchase

Partzilla is my "go to" for all powersports parts. They always have what I need at the best price, so no need to look anywhere else.

Thumbnail of user edd504
1 review
0 helpful votes
March 13th, 2024
Verified purchase

I've tried reaching out and I get a computer response. I don't get a real person. My package has been stuck in Seattle and the tracking is terrible. I'm only 60 minutes away from Seattle and it's taken 4 days and it's still hasn't arrived yet. I'm very disappointed. I don't have my product and it seems to be stalled somewhere for some reason? I've tried to track it online and the tracking information I got has not worked. It is now 5 days overdue. No clue when it will arrive? Very poor service!

Thumbnail of user brittanyb1042
Brittany B. – Partzilla Rep

Thank you for your feedback. I have located your order and show standard shipping was chosen at checkout. Please be advised, we can not control how long it takes for the carrier to deliver the packages. However, with standard shipping, it may take up to 10 business days. In the future, if you would like quicker delivery times, we suggest choosing Expedited shipping as packages are typically delivered within 1-3 business days. If you have any further questions, please do not hesitate to reach out to our customer service team via phone, email or web message via our website. We thank you for your business and hope to hear from you soon.

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Genuine OEM parts shipped direct from a dealer. Find Yamaha, Kawasaki, Suzuki & Honda motorcycle parts, Polaris ATV parts, PWC parts, and more!

Company Representative

Thumbnail of user partzillaa
Partzilla A.
Administration
Typically responds within 3 days

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4.2
1,175 reviews
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