Overview
Partzilla has a rating of 4.4 stars from 1,987 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Partzilla most frequently mention customer service, oem parts and fast delivery. Partzilla ranks 4th among Motorcycle Parts sites.
I need some clutch cover bolts, but couldn't find them any place else but. Parts diagrams make it easy to find the parts you need. Shipping was fast and I have my side-by-side back on the trail.
When I order from Partzilla, they are quick to mail out my order and for me to receive. When I need a part, I appreciate how quick they are to get the part to me. I could not find a part on their site, I called in, and they were very helpful and pleasent a
Been using Partzilla for yrs. I have several different bikes and I love the online parts manuals for my bikes. Makes it easy to get the right part the first time.
I have a couple of older ATV's. Partzilla always has the parts I need. If I can not find I can start a chat and they always know and can give me the right parts
Calld to see if parts were in stock, and to see how soon I could get them with expedited delivery, was treated politely, and respectufuly, ordered my parts, chose expedited delivery, and recieved them in ample time.
We're always glad to hear that our customer servive team can help out our valued customers. Thanks so much for your business.
I ordered an item you guys sent me the wrong item, even though it was bike specific you sent me the wrong one I called and then somebody charged me twice the amount I was supposed to originally pay and then I mailed back the original item and I only got 60% of what I paid back on top of me having to pay for return shipping. This is unacceptable. It was your mistake. I had to pay for the return mail postage and then you still didn't even give me the full amount back gave me $30 back. I paid 52. This is unacceptable And I expect an email in a response and I am the correct amount of money refunded being that it was your mistake. I called your service people. They realize the mistake and then overcharged me for the smokes for my bike took another week to get here so I was without bike for 2 1/2 weeks Due to your mistake and then you proceeded to not even give me a full refund on top of the paid postage that I sent the merchandise back
Thank you for your review.
We’ve reviewed your orders and the call records with our team, and it appears that the original part ordered does not fit any year of the vehicle model you mentioned when contacting us. It seems the incorrect part was selected at the time of purchase.
As per our policy, customers are responsible for return shipping on orders placed without assistance from one of our agents, and original shipping costs are non-refundable. A refund was issued for the returned part and any applicable taxes.
We're glad one of our agents was able to help you find the correct part, which is priced higher than the original one. The retail price of the correct part is $128.45, but we offered it at our online price of $103.51, and additionally applied a $5.18 courtesy discount.
Both of your orders were delivered within the promised 1–3 business day timeframe using Expedited Shipping.
Partzilla says my part shipped Monday. It's Saturday morning and UPS tracking says they haven't received the package yet. 5 days. Partzilla, what does shipped even mean to you?
This package was shipped via UPS Mail Innovations. Occasionally, UPS does not scan these packages. The package was transferred to USPS for delivery. Tracking indicates this package was delivered on Friday, 5/2/2025, via USPS.
This is the third time this has happened. My part says it's available and in stock I press order, everything goes through and then a day or two later it says the item is no longer in stock
We have reviewed your order and show the order was placed via our website on 04/23/25. The order shipped the same business day, and was delivered in 2 business days on 04/25/25.
Was lured in to sign up for free shipping. Spent my time to do it then the code I received was rejected during checkout. Should have stopped and went somewhere else but already spent 30 min filling my cart. I was suckered out of $10 I had to pay for shipping.
We do apologize that you experienced issues with the code for free shipping. We have processed a full shipping refund back to your original payment method. Please allow up to 3-5 business days for the refund to appear in your account. In the future, if you experience issues with a coupon code, please reach out to us directly so that we can assist you. We offer multiple ways to reach out customer service team. You can reach us by phone at 229-584-0046, by text at 229-800-4096, by email at customerservice@partzilla.com, or on our website by selecting the red message icon in the lower right-hand corner of your screen.
2 weeks ago I placed an order and paid for express shipping (1-3 days). It took over a week and I was missing an item. This week I placed another order, again paid for express shipping. This time the complete order came in 2 days! Outstanding! Although, I shouldn't be praising a company that does what's expected of them.
They have just what I need and shipping was quick. I would definitely recommend them if you are looking for OE parts at a competitive price.
I looked at the installing video that was very helpful. I noticed that the installer was using taper bearings which are better than the OME bearings. The parts website should even me more options. I'm returning what I have and get the upgrade kit.
No one has a better parts look up or more parts in stock. Unfortunately shipping is usually very expensive and very slow. Small things like washers and bolts can cost as much as $20 to ship and as long as 2 weeks to receive.
I need bolts so i could replace my hazards on my zx6r 2007. And I got them now it looks a lot cleaner without them.
Partzilla's parts search is very helpful in finding the correct parts and provides the diagrams to insure we can locate all the parts needed for service and repairs.
The online parts ordering system is excellent. Much better than your competition. I haven't had to wait more than a few days for parts and really like the notifications.
Glad you've found it pretty easy to get your parts. We hope to earn your business again.
Your website made it very easy to find the parts I needed and I received them in just a few days
I call to make sure that the part that I was ordering was the correct one for my atv and the guy at the phone guide me through the process professionally.
- Visit Website
- Albany, GA
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Always nice to hear when our customer service team can help out one of our customers. We appreviate your business.