• Partzilla

Partzilla

Overview

Partzilla has a rating of 4.11 stars from 1,037 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Partzilla most frequently mention customer service, oem parts, and great prices. Partzilla ranks 5th among Motorcycle Parts sites.

  • Service
    166
  • Value
    162
  • Shipping
    170
  • Returns
    76
  • Quality
    138

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 80.7%
Positive
296
Neutral
10
Negative
61
98
See all photos

What reviewers want you to know

Positive highlights

  • Easy to use website, genuine OEM parts that I didn't think would be available!
  • Partzilla had the right parts, good delivery, and easy returns.

Critical highlights

  • They don't get how to sell over the Internet, and have absolutely terrible customer service.
How would you rate Partzilla?
Top Positive Review

“Rear Raider brake pads.”

Donald S.
3/11/24

I still like partzilla,but after saying several times and giving my vin to look them up,you sent me front pads,that I had to return,but I didn't have to pay shipping on the pads I had to re order,so,I'm thankful for that,they should be here soon. I just want to make sure they refund my money on my card for the mistake order. This is the first issue,so everyone is entitled to overlook something so all good.

Top Critical Review

“Lack of tracking information.”

Ed D.
3/13/24

I've tried reaching out and I get a computer response. I don't get a real person. My package has been stuck in Seattle and the tracking is terrible. I'm only 60 minutes away from Seattle and it's taken 4 days and it's still hasn't arrived yet. I'm very disappointed. I don't have my product and it seems to be stalled somewhere for some reason? I've tried to track it online and the tracking information I got has not worked. It is now 5 days overdue. No clue when it will arrive? Very poor service!

Reviews (1,037)

Rating

Timeframe

Other

Reviews that mention popular keywords

oem parts (98) customer service (176) right parts (34)
Thumbnail of user craigk465
1 review
0 helpful votes
March 16th, 2024
Verified purchase

I have used Partzilla for a long time and over the years I have messed up some orders and with one phone call you have always helped me get things right and that means more to me than anything else
In my shop I do not advertise I take care of my customers I and they advertise for me.
I do have a request if you could put small parts in a zip lock bag by the time I get the box it is really torn up
Thank for all your help Craig

Thumbnail of user zilchbackb
2 reviews
0 helpful votes
February 22nd, 2024
Verified purchase

Used Partzilla several times now for 2006 Honda ST 1300. They usually have parts in stock and ship quickly, no matter how obscure the part is. I recommend them.

Thumbnail of user jeremys1408
1 review
0 helpful votes
January 29th, 2024
Verified purchase

I am putting a 2015 Suzuki King Quad 750 back together after buying it with missing parts. Partzilla has had every single part I've needed, in stock and shipped immediately! It's great to have a one stop shop for OEM parts! Thank you!

Thumbnail of user jessicay832
1 review
0 helpful votes
March 15th, 2024
Verified purchase

I ordered a new seat for my four wheeler. I was having it shipped to my property where I can have packages delivered and didn't realize that if I paid expedite shipping it would go USPS. Long story short post office refused to deliver. And I was only on my property for a week. Partzilla customer service was kind to resend my package next day air UPS so I could receive the seat in time for vacation.

Thumbnail of user timy170
1 review
0 helpful votes
February 26th, 2024
Verified purchase

Item delivery very fast 2 days. Product was very good quality and fit perfect.
Thanks for the order.

Thumbnail of user edd504
1 review
0 helpful votes
March 13th, 2024
Verified purchase

I've tried reaching out and I get a computer response. I don't get a real person. My package has been stuck in Seattle and the tracking is terrible. I'm only 60 minutes away from Seattle and it's taken 4 days and it's still hasn't arrived yet. I'm very disappointed. I don't have my product and it seems to be stalled somewhere for some reason? I've tried to track it online and the tracking information I got has not worked. It is now 5 days overdue. No clue when it will arrive? Very poor service!

Thumbnail of user brittanyb1042
Brittany B. – Partzilla Rep

Thank you for your feedback. I have located your order and show standard shipping was chosen at checkout. Please be advised, we can not control how long it takes for the carrier to deliver the packages. However, with standard shipping, it may take up to 10 business days. In the future, if you would like quicker delivery times, we suggest choosing Expedited shipping as packages are typically delivered within 1-3 business days. If you have any further questions, please do not hesitate to reach out to our customer service team via phone, email or web message via our website. We thank you for your business and hope to hear from you soon.

Thumbnail of user eddies466
1 review
0 helpful votes
March 7th, 2024
Verified purchase

I stumbled across Partzilla while looking for some much needed battery accessories. The site was easy to navigate. I ordered my part and extras. My package arrived days before I actually expected it to. Extremely impressed. I gave friends the website and they have used the site as well. This is my go to parts shop!

Thumbnail of user cindyj136
1 review
0 helpful votes
June 26th, 2019

When something says "3-5 day delay" or whatever is says, what it actually means is you don't have in stock and have to order it. Usually I get stuff in a week or so, which is okay; however, lately the 3-5 day has been 2-3 weeks! I was told anytime I see a delay to call in and get a real estimated date. I think you should work on displaying a more accurate delivery date on out of stock items, I have a shop and when I don't know why things are delayed I have customers yelling at me because I say 3-5 days when it's weeks.

Thumbnail of user toddr97
Todd R. – Partzilla Rep

Hi Cindy,

We appreciate your feedback. We wish we could have more accurate estimates on shipping times when they are not in stock. Unfortunately, we rely on the manufacturer for updates when ordering from them and they don't update with as much reliability as we would like. We are continuing to look for ways to improve the Partzilla experience and we hope you will order from us again.

Thumbnail of user allens650
1 review
0 helpful votes
February 15th, 2024
Verified purchase

I only order 3 parts. One I received very quickly but the other 2 shipped separately and it took a week.

Thumbnail of user brittanyb1042
Brittany B. – Partzilla Rep

We apologize it took longer than expected to receive some of your items that were shipped from a separate location and any inconvenience that delay may have caused. If you have any additional questions or anything we can help with, please reach out to customer support so we can assist in any way we can.

Thumbnail of user jeffl1763
1 review
0 helpful votes
February 14th, 2024
Verified purchase

Great online experience. The chat function worked great and helped me confirm a couple of parts I needed. The only negative was that the oil filter and oil container (4 quarts) were next to each other in the box, and the filter box was indented. The filter seems ok and not damaged, but I would just be more careful in shipping different items in the box.

Thumbnail of user drewg127
1 review
0 helpful votes
March 19th, 2024
Verified purchase

Fantastic site, saved my 1977 TT500 motor revival with some clutch little parts to make it all go vroom. I have another XT500 motor and bike to restore and will be back for more. Thank you and keep up the good work.

Thumbnail of user earlh321
1 review
0 helpful votes
March 21st, 2024
Verified purchase

One of the hardest things about owning and riding older motorcycles is the unavailability of parts. Dealerships around here don't even want to see you if your bike is more than 10 years old, unless you're there to replace it. Old cars, because of their production volume, usually have a much greater supply of NOS and replacement parts. Partzilla has done very well by me in having available the manufacturer's parts I need, such as turn signals after the rubber on the originals cracked and caused them separate. It's nice when the original part number is available and actually is slightly lower in price than a generic aftermarket replacement. Shipping was very quick also.

Thumbnail of user williams7024
1 review
0 helpful votes
February 23rd, 2024
Verified purchase

This is my 5th. Gold Wing and being 43 years old it's a little tough to get parts. Thank goodness you guy's are still putting it out there.

Thumbnail of user jeffs3253
1 review
0 helpful votes
March 11th, 2024
Verified purchase

Partzilla is my "go to" for all powersports parts. They always have what I need at the best price, so no need to look anywhere else.

Thumbnail of user charlesa1360
3 reviews
0 helpful votes
February 16th, 2024
Verified purchase

I can always find what I'm looking for at Partzilla and the prices are fair. In fact, I just placed another order today.

Thumbnail of user teresad975
1 review
0 helpful votes
March 4th, 2024
Verified purchase

Product was sitting on our porch in less than 24 hrs from ordering it! It said there would be a 1-3 day processing time before shipping. Very unexpected surprise.

Thumbnail of user yourlocaldealern
1 review
0 helpful votes
February 13th, 2024
Verified purchase

Prices are not that great. Parts are constantly damaged and randomly tossed in bags or boxes. Parts are constantly sent wrong. Customer service to get damaged, missing, or wrong parts taken care of is a nightmare so it's not even worth the hassle to correct and has been a battle for many years. I spend alot of money here, and every order is an issue.

Thumbnail of user brittanyb1042
Brittany B. – Partzilla Rep

We're sorry to hear you have had issues with your orders, please contact customer support if you need help with any replacements for damaged items.

Thumbnail of user travish567
1 review
0 helpful votes
January 11th, 2024
Verified purchase

Had all the items I needed with no out of stock issues. Prices were fair as compared to other vendors. I'll be back again.

Thumbnail of user brettb876
1 review
0 helpful votes
January 22nd, 2024
Verified purchase

Fast on time shipping and delivery.
I've used these guys for several of our utv part needs. Great experience each time.

Thumbnail of user rogers1476
1 review
0 helpful votes
March 11th, 2024
Verified purchase

I had to call and get the correct name for my carb parts.Quick identification and parts were sent right away.

Thumbnail of user makaylas45
1 review
0 helpful votes
January 4th, 2024

After waiting eight months on two simple parts for a Honda 420 we found out they charged our shop for the wrong parts. Had them in stock the whole time, then try to charge us an additional fee after us arguing the facts. They said they would waive the fee and get our parts shipped out immediately after waiting another week we called back they never shipped out the parts and forced us to pay additional fee. They are very unprofessional. They lie and keep charging you more and more money.

Service
Value
Shipping
Returns
Quality
Thumbnail of user brittanyb1042
Brittany B. – Partzilla Rep

We do apologize for any inconvenience this may have caused. However, part number 83555-HP7-A00ZA was originally ordered and then on 12/28 this item was removed from the order to add part 83550-HP5-600ZA. Due to the price difference you were charged an additional $6.41.

Thumbnail of user jonw715
1 review
0 helpful votes
March 19th, 2024
Verified purchase

Partzilla had everything I needed in stock. They even did some detailed research on exactly which product I needed and called with the results. That's great customer service

Thumbnail of user richs435
1 review
0 helpful votes
February 17th, 2024
Verified purchase

I purchased one very small gasket. Maybe 2 inches by 2 inches. I thought the shipping was very high but I needed the gasket. When it got here it was in a box about 14 inches square by 2 inches deep.

You could have dropped thee gasket in an envelope with a 60 cent stamp and charged a couple dollars and made money.

This is what I will think about the next time I need to order parts.

Thumbnail of user brittanyb1042
Brittany B. – Partzilla Rep

Hello,
I do apologize that you are unhappy with the shipping cost. Our warehouse is only set up to do mass shipping as we ship thousands of orders a day. We have no way to accommodate individual requests at this time. We are hoping to be able to do so in the future. Thank you.

Thumbnail of user dennisj675
1 review
0 helpful votes
March 21st, 2024
Verified purchase

Every time I call or go online, they always are very helpful. They usually have exactly what I'm looking for.

Thumbnail of user tomk1495
1 review
0 helpful votes
March 26th, 2024
Verified purchase

Item was new- not a 'rental', well packed, in pristine condition and very competitively priced; our experience was absolutely perfect.

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Genuine OEM parts shipped direct from a dealer. Find Yamaha, Kawasaki, Suzuki & Honda motorcycle parts, Polaris ATV parts, PWC parts, and more!

Company Representative

Thumbnail of user partzillaa
Partzilla A.
Administration
Typically responds within 3 days

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