Great on-line store. Very much trying to support family businesses and not Jeff Bezos. But the lack of being able to have info on the where a bouts of when I would receive order was frustrating. Also tried numerous attempts to call customer service with never an answer.
Overall shopping was good. I bought my boat used so I didn't have the owners manual. Could not obtain one from Mercury. Would be nice if PartsVu have a parts number with picture like other sites I've seen.
Their part was missing information online so I ordered the wrong part initially it didn't say left or right turning prop. And the return process is clunky and very strict. I will not be ordering anything else as I believe this to be a dropshipper who isn't interested in customer service.
Fast, easy, and affordable. I search for this propeller on other websites that's were listed at a higher price and not in stock. PartsvVu advised they would ship the prop from the manufacturer with a reasonable ship date. Arrived without issues.
Item was shipped with only some of the items and circled parts on the packing slip saying back ordered by over a month. There was no email, no call, no notice. Now I am waiting on parts ordered from another place while this boat should be on the road. Customer service is unreachable. I'll happily pay more to go to a store that ACTUALLY has the part in stock as indicated. Wouldn't do it. I will edit this if I can reach customer service.
I ordered multiple items for Mercury outboard service prior to peak fishing time. Part of the order was backordered so they shipped what was available at my request. Still waiting on the remaining backordered items. Customer service was excellent. The prices were competitive and or less than other suppliers. Extremely satisfied overall!
Kit had everything I need to do annual service. I've ordered from PartsVu before and will continue to do so. Have a completely full extra bottle of gear case oil now since it only uses a little of the second qt - so I might try to order this differently next time. And I need a special wrench to get the primary fuel filter opened to finish my maintenance- Thanks to Yamaha for forcing special tools on us - but that's a different issue. Thanks to PartsVu for saving me money
The people there were very nice and helpful.
I would not say the shipping it out was all that great. It took a few days for them to even ship it, then it came via slow USPS which is a hit and miss way to ship anything from them.
The rod bolts/screws were OEM and are quality pieces at the best price around. They were unfortunately back ordered and it took 7 months to receive them. This was not PartsVu's fault.
PartsVu is a great online source for engine parts!
Ordered a yearly service "kit" with many different parts. One part did not make it into the box. Called customer service expecting to start the blame game and expecting to not get any where fast. But contrary to my precieved thoughts, I was connected with an agent who immediately sent out the missing part and I received it 2 days, saving my plans of getting the service done in time to get out on the water for the weekend! Will recommend and buy from again!
Everything was fine except for they ent the wrong spark plugs, them sent me an envelope to return the wrong plugs with no postage paid.
Thought that I shouldn't have been responsible for shipping your mistake back.
Advertise like a large supply company, but more than half my needed parts are never in stock. I can't wait for PartsVu to order them, receive, process & then ship to me. I get better pricing, complete orders and faster service from Kellogg Marine & Donovan Marine.
I'll order here and there, but would buy more items if PartsVu had more in stock.
Hello Darin,
Thank you for your purchase and for your review. Your feedback is important to us. I do apologize for any inconvenience or frustration. We do have a warehouse full of common maintenance items for Yamaha, Mercury, Suzuki, and more. Items that are not as common are not stored in our warehouse and will either be ordered to drop ship or be shipped from the vendor to us. Due to the national supply chain crisis, there are several items that we just can not get as they are on backorder. We, like everyone else, hope this resolves and that parts become more readily available. We are working diligently with our vendors to get more in stock and available to ship same day. If at any time you have a question regarding this or any order, please email us at partsvu@partsvu.com, or call us at 888-625-5460.
We thank you again for your purchase and feedback Happy Boating!
Kindest regards,
Jessica
I made several calls and email inquiries about my order not being shipped. I was told that 1 product was holding up the order and that it was due in the next day. It turned out to be "misinformation" in an email response that I received days later. The option to ship incomplete was offered but I would have to pay shipping on the late single item. That was a deal breaker for me. Order placed 4-24 received complete 5-4 too long when order was placed and everything appeared as in stock
Hello Peter,
Thank you for your purchase and more so for your review. Your feedback helps boaters like you. This order you are regarding was placed on the 24th and shipped on the 25th. I am sure you are regarding another order. I do see that the order was placed at the same time but did not ship at the same time. As stated on the website, there are instances when items must be allocated from the vendor. We mention that on the website and again in the confirmation email. Given the fact that no shipping was charged, the cost is too great for us to ship twice, as aerosol cans can only ship ground. We have no intention of misleading or misrepresenting information to our customers as they are very valued. I sincerely apologize for any inconvenience, miscommunication, and delay on our part. We try our best to relay the information more than once in the event that the customer would not want to continue with the purchase. If you have questions or concerns regarding this or any order please call us at 888-625-5460, or email us at partsvu@partsvu.com.
We thank you again for your feedback. Have a great Day!
Kindest regards!
Website made it easy to find correct parts needed for my outboard which all arrived as expected, it was not clear however what parts were readily available, backordered, etc. but all parts including one backordered arrived within 10 days. Overall, I was very satisfied with the purchase experience.
Great to find all my needed Mercury items. Thanks - Was a little frustrated that had free shipping as order was over $150 then applied prom code and shipping was applied. I did buy something else to again get order higher for free shipping but thought that was a bit lame. Overall happy though.
I called and left a message. They did follow up with a call back. I then placed a parts order and paid for fast shipping.
Never pay for expedited shipping, you won't get it.
Great products. Poor logistics….
Overall pretty satisfied. I did run into a problem with the fuel/water filters included in the 3 Yamaha service kits I purchased not being correct for my boat. So while I think the kits are generally a good value when on sale, I had to purchase the correct filters separately.
The delivery took a lot longer than expected. It was supposed to be delivered within a few days but was delivered more than a week (~10 days) later. Considering the part could easily have been put in an envelope and been delivered at the same time as a regular letter, the delay seemed excessive.
The parts were two tiny little wires about 12cm long.
It took seven business days for my package to go from Naples to Tampa.
There was no tracking information, the tracking number led to no information. I had to call numerous times. I cannot schedule jobs this way waiting for parts. Unfortunately your site will not be my primary source for parts.
Hello Alison,
Thank you for your purchase and for your review. Your feedback is welcomed and appreciated. I do see that we shipped your item the following business day after being placed. We sincerely apologize for the inconvenience and delay. Unfortunately, we have no control over the carrier. In this instance, they did take longer to deliver than usual. For that, we did agree to reship the order. We had already packaged a second shipment that was on the table to ship out before you advised us that the package had arrived to you. This is not a usual occurrence and we are very sorry that USPS delayed your package.
We thank you again for your review.
Kindest regards,
Jessica
Your website didn't say the gauge I ordered was back ordered until March. Should have noted it was out of stock. You should have waited to charge me for it until it was shipped.
This is the first issue I've had with you. My other 2 or 3 orders have been great.
Hello Arthur,
Thank you for your order and for your feedback. I am showing that we emailed you shortly after placing the order advising that the part was on backorder. Unfortunately, we do not have the in-stock out-of-stock status on our website as with outboard motor parts so in demand the fluctuation of stock between us and vendors change by the second and thus the system was not accurate. We are working hard on trying to gain a system that works, and I apologize for any inconvenience. Also when it comes to payment, because we are an e-commerce business that relies heavily on Yamaha, Mercury, and other Vendors that charge us upfront, all monies are charged at the time the order is placed. If you do have any questions or concerns please give us a call at 888-625-5460. We are always happy to assist.
Overview
PartsVu has a rating of 3.8 stars from 2,253 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PartsVu most frequently mention customer service, fast delivery and timely manner. PartsVu ranks 9th among Auto Accessories sites.
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PartsVu supports all offshore or inshore saltwater fishermen and fisherwomen, water sports and skiing enthusiasts, pontoon boat owners, weekend booze cruisers, and freshwater boating and fishing lovers. We do so by not just offering premium brands, but also through our PartsVu Parts Experts, large in-stock inventory, free shipping on orders over $149, no re-stocking fees, and customer-centric mentality.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Russel,
Thank you for your purchase and for your review. Your feedback is important to us. I am so very sorry for the inconvenience with your order. I am showing that you should have received an email advising that those particular parts were on backorder. I am sorry If you did not receive the email. I did have the pleasure of corresponding with you via our Zendesk. I greatly apologize. We have been extremely busy as peak boat season is around the corner so at times it is very hard to get through. Any voicemails left are responded to in 24 hours, and you can always submit a help ticket as you did. I sincerely appreciate your understanding. If you have any questions or concerns please email me at Jzapatero@partsvu.com. Your remaining order will ship once it arrives to us. Thank you again for your review.
Kindest regards,
Jessica