Hello, My recent purchase from PartsVu went nice and smooth. Very friendly parts person.
Ordered a part from this company because the return policy seemed to be legit. Turns out I was wrong. First, the part came in a larger box, some filler paper and the actual part was in a smaller box. That box was not damaged but there was in indentation when we received it. We opened the box, which there was a folding top, no tape, pulled the part out of the box. We then noticed that the part was not in a plastic sleeve like most opened parts and it was wrapped with a rubber band vice a tie wrap that a manufacturer would have issued. No big deal to us. After looking at the part, we immediately knew we ordered the wrong part. We literally put the part right back in the box and I requested a return number so I could ship it back. The sales rep then asked me for pictures of the box. I sent them. Then she wanted pictures of all sides of the box. I sent them. She then told me her parts manager said the item was not eligible for return because we opened the box. When I ran down the return policy (both listed below - and yes there are multiple return policies associated with this company) and asked her why the part was in eligible for return, she responded by saying I opened the box. Given that the box was not see through in any capacity, I asked how I was supposed to know I ordered the wrong part without opening the box and reiterated that the part and the box were in the original condition as it was shipped. She informed me that I opened the box and therefore it was ineligible for return. Never in my life have I heard of such a terrible and subjective return policy. My recommendation is not to order from them.
IS YOUR PRODUCT ELIGIBLE FOR RETURN?
To be eligible for return, the item(s) must be in the same condition they were in upon receipt:
No signs of wear, installation/attempted installation, or damage
In original packaging - note that the packaging must be intact to be eligible for return
Complete with all tags and manuals
Without exception, electrical parts, electronics, and service manuals are not eligible for return if the manufacturer's seal has been broken or if the item(s) have been removed from their original packaging.
Lectronics & Electrical Items Return Policy
Without exception, electronic or electrical items are not eligible for return if
An electronic item(s) that has been removed from its original packaging
An electrical item(s) (including lighting, wiring, harnesses, etc.) that has been removed from its original packaging
The manufacturer's seal is broken
Decent pricing,free shipping and fast shipping! Highly recommend ParsVu
Great communication, Good Products, Fast Shipping, Great Service..
PartsVu always has everything I need. Good prices and quick delivery.
I buy all my outboard maintenance products from PartsVu. Always exactly what I need.
It works so far...
Ordered and recieved in under a week. I call that a win in my book.
Piss poor? Couldn't contact customer service they will not answer the phone
Part took about 5 days. Installed on my 2013 Yamaha f115. So far it works well