PartsGeek

Just beware. Risky business... customer service should be give another name. Truly not a service. First order said 2-3 days. Never received a tracking email and they couldn't track it. Came 10 days later.

Second order. I made the order on a Saturday. The original billing was changed. I tried to cancel within 10 minutes. Guess what? They say their system will not allow cancellations. Even if the order had not made it through the system. Or the part shipped.
They specifically note they do not ship on weekends.

When I spoke to my credit card company. This shipper has not signef up for cancellation. I would have to file a dispute. But shipper can take 90 days to answer. And based on my credit card company. This company can just refute any claim.

So even if they change order values. You cannot cancel within 10 minutes. Because they "work so fast". Buyer beware clearly fits this compamy

Do not buy from this company! I ordered a passenger side tail lamp assembly for an '06 Ford F150. When I went to install, it was a driver side (L) tail lamp assembly. I called Partsgeek to arrange a return and they said I would need to do the return online and wait for the credit to my card. I ordered a replacement on the phone when explaining what they had done. The manufacturer (TYC) part number shows 11-5934-01-1, which is driver side (L). Partsgeek label shows 11-5933-01-1, which is for the passenger side (R) tail lamp. Partsgeek put the right label on the wrong box. I received the replacement and it was the same problem. They sent me an RMA to return the item, but get this. They wanted me to pay the return shipping charges for their screw up. Unbelievable! I'll never purchase from this company again and suggest you reconsider your purchase, or just hope you get the right part the first time.

I bought a part for 106 dollars. I found one cheaper elsewhere and wanted to return it. They said I was responsible for return shipping which is bull$#*!. Then when they refunded me they shorted me the shipping on what I paid initially through them. I was refunded 96 dollars? I will never use them again.

Beware of this company. They sell generic parts that they claim to specifically fit your vehicle and they do not. Case in point. I bought 4 bump stop / bellows kits for my Miata. Their description said they were for my vehicle. However, after getting them and tearing my car apart... they are not. Specifically, the outside diameter of the Miata bump stop is the same size as the interior of the coil spring. And the strut top is flat so it does not center the coil spring. What centers the spring on the strut top is the bump stop. Their bump stop (which is supposed to fit my car) is about an inch smaller in diameter. Therefore, the coil spring slides side to side. So I reached out to Parts Geek to return them and they told me I bought them too long ago (about 34 days). So do not buy anything from them... they commit fraud & lie to entice you into buying from them. And if they deny your return, just call your credit card company and stop payment. Shop RockAuto instead.

I purchased a grille and grille emblem from PartsGeek. I called customer service to make sure I ordered the correct parts and they told me what to order. When the parts came in, the emblem was too small for the grille and hence did not fit! I immediately called and they emailed me a RMA. I returned the items, but only received part of my money back, they did not return the shipping which was $100.00, even though they told me what to order and then after it did not fit, I was told they did not have the right size emblem. So instead of contacting me to tell me this so that I could cancel the order, they just sent it and beat me out of $100.00, because they say they do not return shipping no matter what the circumstances, even if it is there own incompetence! Great way to do business!.

I ordered a part and was sent an email saying as a first time Buyer that it was on hold since I was getting the part sent to another address that differed from my Credit card. I was told to add an alternate address to my credit card which I did and was told the order was processed. The company did IMMEDIATELY charge my credit card. The part was ordered and 13 days later i had not received it nor received a tracking order. The only way to reach them is through email. I finally get a call saying that they want a photo of my driver's licence. 13 DAYS LATER! What a waste of time. The car part which I needed was not sent, nor did they bother to contact me until I contacted them but they had no problem charging my credit card. I'd never use their services again.

I ordered a 1996 Ford F150 tank and pump. This was a supposed kit sent separately. The tank arrived and was installed successfully while waiting for the pump. The pump arrived, but was not for a 1996 Ford F150. After contacting Parts Geek, they will not take the pump back (even though this is their error) without the tank. Since the tank has been installed, they wont take the tank back leaving me with a pump for an unknown vehicle. I'm expected to pay for another pump which I have zero faith that the correct part will come since this is not my first experience with Parts Geek sending the wrong part and dealing with return issues. Seems folks should be warned to assume Parts Geek will Always send the wrong part and give folks a very hard time with returns. Sad business model and lack of customer care. I've spent thousands of dollars with Parts Geek to be treated like this is very disappointing.

$#*! these guys. Sold me a part that wouldn't fit. Threw the manufacturer under the bus, said they aren't good and to avoid their products. Its on your $#*!ing website! Customer service will hang up on you. There should be zero tolerance for parts that don't fit for customers. Sets your project back a week waiting for a part that fits. Selling parts that don't fit should be a death nail for online parts retailers. Don't buy from these jokers.

Unbelivable! I ordered a molded hose for $8 (*******1060) that cost me $9 to ship. They sent me a $3 hose (*******7275). Read thier return policy that regardless of "whose fault it is" they do not refund shipping. Hence, I assume I will have to pay to send the part back, and probably be expected to pay for shipping the correct item back to me. I called customer service since they "pride ourselves (sic) in providing the best customer service on the Internet" to see if we can work something out and just got hung up on! Stay classy Parts Geek. It's a 17 dollar lesson for me and I got a hose I don't need. I stick to Pelican Parts thanks!

They clearly state on their website that the customer ALWAYS pays for shipping, even if the company is at fault. Unfortunately, I didn't see that until after they sent me a box with incomplete parts and their response was to have me pay to ship it back for them as a return, even though it's clearly due to their error.

Ordered parts from these people. They didn't come. I reached out and they said they would create a ticket. They got back and said... Oh, it's all been delivered. I asked for the tracking number with USPS, and they gave it.
USPS confirms it was not delivered. Packages were returned to sender when it was discovered the addressing was wrong.
So, USPS has returned the packages sent to the wrong address.
Yet, PartsGeek still want to argue they performed even though the parts have been returned to them and they still have our money. They WONT reply to requests for our money back or admit they have the parts that USPS records having returned to them... Can you say MAIL FRAUD!

Partsgeek does not provide customer support! When I paid for my part via PayPal, the payment was flagged because they could not find an address for PartsGeek. A few hours later the transaction did go through, but when I tried to cancel it through PartsGeek, I received a computer generated response stating that because they move so fast that orders can not be cancelled. How strange that the part didn't ship from somebodies warehouse for several days after the order was placed. It is almost impossible to get a RMA number to return the part and when I did finally figure out how to get a RMA, I never heard from them. They do not answer phone calls and as far as I can tell don't want to have part returned to them. I also was asked by PartsGeek (via a computer) to submit a review of their service, but since it was negative, it never has shown up. I will never do business with this company again.

I contacted them about a return for one part of 2 I ordered. I contacted them on the 14th which was within the 30 days. However their response was delayed and they invoked their 30 day return policy. What a joke! The part was only $26, but it's the principle. I didn't have access to the vehicle I was installing the antenna on due to supply chain issues affecting my garage guys. Once I had my vehicle I installed the part I needed, determined I didn't need the other and contacted them the same day. Every company has latitude to work around policy in an effort to accommodate their customers. I guess they need the $26 more than a repeat customer. I'll never use them again and will be sure to spread the word to those I know restoring vehicles. Wake up Parts Geek! At a customer rating of less than 1.5 I would think you consider amending your intransigent approach to check stompers.

I ordered a timing belt kit from parts geek I received it and it was missing the idler pulley... so I called parts geek and told them what happened... and instead of sending the missing part witch they sell... they
Want me to
Send the kit back to
Them... so I will have 3 weeks messing with these people... I'm not going to send the kit back to parts geek I can't wait for parts geek... another 2 weeks... you may Save a few bucks
With parts geek but in the long run your going to lose money... the right thing for parts geek would have been to ship me out the missing part... now I got to go local and pay 68 dollars for the missing part... I will never buy anything from parts geek again

Waited over a week for the product just to ship and never did. I had to call Parts Greek and was advised there was a "problem with my card" but the order went through and I was sent an order confirmation. I was never sent anything to my email about my card not going through. So while on the phone with the rep I used the exact same card to pay for it again and the rep advised it would ship that day. Of course that was not the case and it still took a few days before it ever shipped. To add icing to the cake when I finally received my order it was missing a ball joint out of the package. So again I had to call parts geek and i was advised I would have to ship the item back and get a refund. Only after I argued about this the rep advised the supervisor would see if the distributer could ship the ball joint but if not we would have to ship the item back and then we would be issued a refund. This company is the biggest joke ever!

Brought a kit for 2000 ford f 150 and was missing one part and they wanted me to send the while box back just to get one part outta 12 parts or so that was ordered when they clearly sell the one part separately but they say can't break apart kits. Well if you can buy it separately why can't the part be sent I mean it was your employee that didn't put what I paid for in the box now I have to go in my pocket to buy the part I already brought not to have to waste anymore time and money on going 45min away just to Ship the box back off not counting pull the parts back off that I had already installed passed with parts geek rite now and I want be ordering from them it was your fault you should fixed the problem your employee didn't do their job and put all the parts in the box

Placed an order and was sent to the shippers warehouse where the claim they tried to get in touch with me for delivery but they never did. It was returned and I was charged $300.00 for something that was never shipped to me. They got in touch with me to tell me they weren't giving me my shipping charge back so how did you not get in touch with me for delivery. People beware. Very, Very, upset and will never use them again.

Had an issue with 3 parts out a kit that I ordered from them unfortunately I didn't notice till I had already had most of the parts in the truck. They told me they couldn't do anything unless I sent the entire kit back but there website says they won't take back installed parts. So after fighting with them to no avail I left a nasty profanity free review on the BBB website and within a week they emailed me saying that they refunded me the full amount of my purchase with no need to return the parts. I'm still only giving two stars since they couldn't handle this directly and I had to involve a third party to get a resolution.