PartsGeek

Ordered exact fit parts for vehicle. Parts did not fit. Spent over an hour on hold on phone. Did online chat and service rep responded with a laughing smily face? Really, then to send back I had to send the vehicle VIN and take pictures showing it didn't fit when the kit literally stated 2011-2019 Chevrolet Silverado 2500 HD Control Arm Ball Joint Tie Rod and Sway Bar Link Kit - Front - Replacement 498-429. What's the purpose of sending the VIN? I've never had this much problems with any other company that I've ordered from. Now I have to wait for a return shipping label, ship it back then wait for a refund. Never had this problem with JC Whitney or Carparts.com. I don't recommend using partsgeek at ALL.

I used them and they did not deliver my part and are insisting it was delivered which it wasn't! The mailman confirmed it was not delivered yet they are insisting it was based on location data supposedly provided on a priority mail package which is impossible because it was not delivered to my address or any of my neighbors! Parts geek is a scam and will not deliver your product or cancel and refund your money for the order!

Bought 2 Motorcraft rotors. Axle nuts were suppose to be included, but were not sent. Talked to 5 different people in customer service and 4 said axle nuts were not included. I sent a screen shot to the 5th person to prove it said "AXLE NUTS INCLUDED!" He then said it was a misprint. Won't buy from them again. They lost my trust.

I recently ordered 2 gas tanks for my 1985 chevy silverado. I received the tanks without the gasket needed for installation. I called parts geek and told them of my problem. They informed me, that i would have to send back both the gas tanks back, to get my gaskets for my tanks. I will not use this company again. Note i am a very unhappy customer. Parts geek do you understand that it is the customer... like me that keeps you in business? You as a company need to make this right, until then i will do everything in my power to spread the word that this company is not about making the customer happy. Sighed very very unhappy customer!

Their policy is if you want a credit on your core return,you must ship it within 30 days.before you can ship your return,you must request a RFA number from them.they charge you for the core at part purchase then don't send you a RFA number and let the 30 days time out,and tell you its
Their policy that they can't except you return.they just scammed me out of $150.I filed a complaint with BBB.

1st ever order with PG. Truck broke down needs new fuel rail.
Part due 9.2 Tracking says in transit.
9.7 Rep "it's in transit so we have to wait 7 days". 9.8 8 days " it's in transit so we have to open ticket" another 1-3 days.
I called FedEx myself intead of waiting, coz rep can't be bothered to find out. Part was not in trailer. Lost pkg.
Call back, "in transit so we have to wait 1-3 days"
No, FedEx says it's lost
9.9 "where's my pgk or refund"
" Oh sorry we have to wait 10 days for pgk tracking"

Effing 2.5 WEEKS, 1st ever order from PG, they lost my pkg and I have to wait a total of 2.5 weeks to get a credit!? So I'm out a vehicle and $300.
NEVER ORDERING FROM PARTS GEEK AGAIN!

I ordered 2 Hatch Lifts for my 2008 Jeep. They arrived with one part missing AND it was a window lift, not the parts that I ordered. I followed their directions for the return and received a return number that I clearly wrote on the box. Much to my surprise they refused my return and sent the same box back more damaged than it was the first time, AND it was the same wrong part.
Unfortunately, I read all the reviews after the fact. However, it saved me any additional aggravation by trying to communicate with them. My husband and I decided to take the loss and write this review warning ALL to never deal with these thieves. Please STAY AWAY and pass it on.

Cheap part yes, quality no and replacement policy even worse. I ordered a fuel pump and it does not work. I paid to have it installed and now PG wants me to have it uninstalled and returned to them before they will "refund" the part. Not send a replacement. And not to mention, I would have to pay to have it removed and then once they return a new one, pay to have that installed. But what gets me is they do not understand that this would leave me without transportation for however long it would take them to send me a new one and that due to their policy i will now have additional charges for labor. They need to change their policy. At least Amazon will send a new one and give you time to send the old one back in the mean time. I should have bought from Amazon or a local parts store. This is what I get for ordering a discount item.

I called in to speak to a manager about a order I placed I mistakenly put down the wrong address so FedEx could not deliver the package.No big deal right wrong the manager got on phone and it not out Fault it's your and actually said the costumer is not always right and there nothing he can do to fix the problem he really rude and disrespectful.to a paying costumer. Also said he would not return my funds because it's not his fault that I did not revive my items HR needs to reach out to me immediately!

Ordered parts on the 17th and did not receive them on the 30th... thats 13 days... they said 7 to 12 buisness days... parts were at southeastern freight in louisville ky... they charged 100.00 for over sized freight... i had to go pick parts up in louisville ky which is 50 miles from me because they said it would be another 3 days before delivered... partsgeek did not refund my money for oversized shipping and they didn't even deliver it I had to pick it up

I received the wrong parts and tried to send back but had to pay for shipping and had to jump through alot of hoops to get my money back, took pictures and asked my CC company to refund which they did

They need to get their inventory tracking in order and STOP with the preferential treatment of orders! This is the second time they refined my order WITHOUT explanation and NOT offering a solution to a customer! Get our sh&t together Jamie Brown…leaving a customer high and dry AGAIN to make your friends happy isn't the way to do business. It's supposed to be first come first served! I usually use rock auto of 1a auto…I'm going back to them! IDC if their deals may be better; they won't send them anyway!

I received a electric door latch for my 1994 dodge pickup and the door latch worked backwards from the other side
They wanted me to remove the door latch and send it back to them, and be without until they receive it and send me a new one.
Or I could purchase another one and send the defective one back to them. Who knows when you will receive a credit.
I think like most companies with a good reputation, will send another new one and then you send the defective part back.
I've dealt with others companies that will tell you to get rid of the part rather than pay the freight to return it.
The guy I talked to could give two $#*!s as to my request.
I wouldn't buy a bolt from this company.
Hopefully this will help another individual before they buy any parts from this poor company.
I will surely spread the word not to buy anything from this company. Parts Geek

I'm going to save you all the crybaby blah blah blah and get straight to the point, Parts Geek LLC is owned and operated bye jon Sinclair... this guy is a greedy piece of s*h*i*t that will f*u*c*k you out of your money any way possible and that includes his own employees a bunch of minimum wage making morons. If you buy parts from this guy you deserve what you get F*u*c*k You Jon Sinclair! You are a b*i*t*c*h and I will say it to your face!

I foolishly have made a few purchases from parts geek. Every time, there has been an issue, and every time, they refuse to make it right.
First, i ordered a ball joint kit for a 92 nissan d21. I found one of the upper balljoints was broken when i opened the package. They told me to take it up with the manufacturer and didnt respond further.
Second, i ordered 2 identical upstream 02 sensors for a 2013 chevy 2500. One of them had a female plug, the other had a male plug. Mind you, identical parts, right down to the part number. This time, they refused to respond to any emails and over the phone, was pretty much told that they dont care, they dont accept returns, take it up with the manufacturer.
DO NOT order from these crooks.