PartsGeek

I ordered 8 ignitions coils from them. It took 2 weeks to receive items. Inside the box was 2 sets of parts. 1 set didn't fit my vehicle. When I contacted them about my order, They told they sent me, they sent 8 parts I ordered. Doesn't mattered if it 2 different brand. I decided to return products. They don't provide return labels and cost is on me. They stated I had 4 day to return items or fees will be deducted from return. It took 2 weeks to get items, now I have 4 days to return it. The return process is more difficult than doing time in prison. 1 mistake and they will not accept return.

Unprofessional company and scammers.

I only give this site 1 star because there is no lower rating. 1 star is far to Generous. I am in Ahh that a site with this bad of customer service and no ability to get you the right part, even exists. The worst experience I have ever had on the internet and I do a lot of business on the internet. E-bay Auto I found is cheaper and faster with better results and you can get your $$$ back. I will never use these guys again. Wrong part after wrong part delivered and I have to pay the shipping back. Ridiculous experience. These guys need to be shut down! Be warned, Stay away!

Brake rotors delivered to a different address. Box weighed 2 lbs instead of 30lbs!. Fed Ex stated my name and address was not on box. The picture shows a different address,, not my residence. Fraudulant activity from PartsGeek! These guys have a federal trademark yet they are into fraudulent activities. Check out all the fraud they are committing on Ebay!

This company is the worst they admitted to send me the wrong part yet they don't want send me the right part but they want me to send the wrong part that they sent before I get a refund i suggest no one order from this company you will lose your money and your time warning do not order from this company read the reviews before you order again warning warning warning parts are bad and they are always sending the wrong parts

I ordered a wiper motor for a '78 Dodge van. When it arrived it didn't work. When I contacted them I was told they do not offer exchanges. I needed to return the part and re-order another. Then I found out that I had to pay return shipping, which is nearly the cost of the part. I had ordered another motor: when it arrived, it didn't work either. I will not be dealing with them again. This cost me money I cannot well afford, and wasted so much time.

I have been ordering auto parts online for years and find the so called discount sites to be sub-par. Ordered replacement driving/fog lights for 2004 f150. PartsGeek website shows photo of lights with mounting bracket and description stated bracket included. Lights are total of $15 more than other sites selling lights without brackets. Didn't want to hassle with taking lights off old mounting brackets for $15. Lights came from PartsGeek without brackets and response to my inquiry about photo and description including brackets was "bracket not included' and advising I could Purchase for additional $12 per bracket plus shipping. The online catalog shows bracket and description includes bracket; that's why I purchased from PartsGeek for $15 more than other sites. To add insult to injury they want more money for brackets and don't admit online catalog is deceptive and misleading. Have they fixed deception in online catalog? Of course not. Customer service was beyond useless.

First gasket failed and cost me thousands to have the job done twice. Parts geek wouldnt send me a replacement i had to order a new one. They wouldnt even get me a discount or expidited shipping on a replacement. After several days still no tracking. Asked to cancel since they havent even shipped it and they said no. Worst company ever!

I'm very confused.the price for my part was $35.11,after taxes it came to $52.98, that was my first order you guys messed up so I ordered again, everyone makes mistakes right? So I ordered the same part for $26.98, after taxes $44.21. YES, they messed up again. So I have to return both of these items guess how much I'm getting back. Then they ate talking about the original box, you guys are worried about reselling the product more than making sure the correct product is shipped out. WHY MAKE IT SO DIFFICULT WHEN YOU GUYS MESSED UP?

They sent the wrong part for my vehicle, the return shipping is outrageous and every time u call they say they are experiencing high call volume, if u want to wait or for them to call u back, either way u have to wait 3 hrs for them to call back, and then I got tired of waiting on the phone that was almost 2 hr.said they did a refund,but still haven't received it.they received the part the 11th and this is the 20 th with no refund yet

Partsgeek is completely unprofessional for returns. You must cover return shipping even if they were in the wrong and if you lose your tracking number they will not authorize the refund. They claim they cannot track it in their own warehouses. Absolutely unprofessional

The part that I received is not the part displayed in the image. It is the completely wrong part that they shipped. It also arrived broken in 2 places, but I didnt even really care about that since again, it was not the part that I was supposed to be shipped. When I attempted to return the incorrect AND broken part they said that I could not return it because I should have "immediately told the driver that my part was broken and not accepted it". Which I can't imagine is anything but a joke. Who stands outside waiting for deliveries all day, and then, when the box is placed in their hand tells the driver, "just hang out for like 5 minutes while I open 3 packages and inspect everything for damage". Very annoyed. Dont buy here

I ordered parts from my home in Costa Rica to be sent to my US mailing address. Because I only visit the US occasionally, it was several months until I actually saw them. They had sent incorrect parts. Because it was longer than 30 days since my purchase, they refused to even EXCHANGE them for correct ones. Numerous back and Forths with "customer service" yielded only robotic sounding responses, and no consideration whatsoever. These parts cost over $100. How do you treat people (customers, no less) this way? Needless to say, I'll buy the ones I need from somewhere else, as I suggest you do.

They Parts Geeks sent disks that are a 1/2 inch too small. This caused the pads to scream when braking. They refused to take the parts back because I put them on the car, ignoring the fact that they sent the wrong part and that the issue was not apparent until they were on the car. After, their rejection to return the parts there was no recourse to argue. I have never had a problem with them in the past but I have never had a problem before. This is a bad policy and very miss leading.

I ordered four (4) spark plug modules. I received three (3) new modules in new boxes and one (1) module which was burned out and melted in an old and torn box of different make. I emailed them and asked if they have any single good module in stock. Their response was to send everything back. I got the RMA and returned all of them. They did not acknowledge the return and did not refund anything. Can't reach them by phone. Should have searched on web about this lousy outfit. Don't buy from Parts Geek. Do your homework on them. Don't buy from Parts Geek.