PartsGeek

This company has NO customer service, and when you are able to speak to someone, it sounds like a stoned moron drinking a Budweiser. They sent me the wrong part, because they listed it wrong. I told them if they went to the actual part maker's website, they would be able to see the part the sent me is for a completely different car, but they still want me to pay return shipping, and wait up to 30 days for a refund? Screw this!

Also, calling them is hell. You wait on hold for 10 minutes while this awful generic guitar riff plays on a loop with a congested dude repeating the same "thank you for holding" message over and over again. Then, your call is automatically disconnected after they redirect you to the website to wait up to 48 hours for a general response to your inquiry.

I ordered two sets of brake pads from Parts Geek. I only got 3 pads is the shipment in a shipping bag. The bag was torn and was wrapped with clear shipping tape.

But there were no boxes in the bag that would have held the pads. It dawned on me that the individual pads "could" have slipped through the hole, but the boxes wouldn't have fit through the taped over hole.

It was obvious that Parts Geek just threw a few loose brake pads in a ripped bag, wrapped it in tape and shipped it.

I tried calling them 8-10 times without anyone picking up the phone. Then sent emails. They never responded.

I feel bad for all the other people that use them without checking them out first - just like me.

They run a scam. They don't sell auto parts.

Ordered a steering rack. Website said it fit me car. It did not. It was too short. The main barrel was too short to take the yoke for the second mount. Rod ends were too large diameter to accept the tie rod ends. I got a return authorization no problem but have to pay shipping, probably about 50 dollars. It was not my mistake! It was their mistake. You can find all the parts you need on amazon or your local parts store and not have any return problems. Avoid this business!

They clearly sent the wrong part. Ordered a fender for the right side, they sent the left side. They will not pay for return shipping on their own mistake. How they get away with being a shady company. That would be over $320 in freight costs both ways for me to pay. Box said it was the right part, but inside was the wrong part. Conformation said the correct part but wrong part sent. You need to read their policies before buying anything from them. And when you do read it, you won't want to buy anything from them. You can't talk to anyone they don't answer the phone. We won't send back because of freight cost, and who knows if I'll even get my money back on the part cost.

VERY disappointed in PartsGeek customer service. The radiator I ordered came in a damaged box, but PartsGeek said I would have to pay the return shipping. So I opened the box to inspect it, and found that they had shipped a cheaper substitute part from what I ordered, but they would not refund the difference between the cost of the cheaper part vs what I paid. Email exchanges with customer service were short and abrupt, and it took several calls to get in touch with a manager, who would not back down. Will not be ordering from them again.

I was sold a pair of struts, after providing the year make and model. Thats what i was sold, my mechanic came over they are too short. I called up and they tried to sell me the same pair, i said you not listening. The car is a sedan base model not 4matic. He said oh sorry we don't have that part. I was taught if something is too good to be true it is garbage

I ordered a heater core and Evaporator core for my Lexus es350. Heater core leaked right after it was installed but I could not ask for a refund because it was over the 30 day purchase date of August 4th when I installed. I will never order from them again!

Ordered brake kit - pads and rotors for my 12 year old truck. Rear rotors and all pads correct. Front rotors for wrong vehicle. Had to purchase locally for safety and inspection. The CS rep wanted me to return everything. After 4 days of back and forth emails got an RMA but they wanted pads and rotors. 2 more days they finally relented and got new RMA for just the rotors. Had to pay for shipping return even though it was their error. I need more parts for upkeep but won't be buying from PartsGeek. Too expensive.

They are not able to fulfilled the order. They don't care if the costumer is waiting. Supervisor is a person that's makes no difference talking with them. I've trued to cancel and they simply said it's no possible to cancel. But at the same time there no timeframe for the delivery to happen. Don't even bother to ask for the manager. It takes 24/48 hours to call you back. DONT BUY IT HERE!

They sent me the wrong parts even after i supplied vin number and they put together a part package. They wouldn't swap them out for the correct ones and i'll never use them again for anything. Absolutely horrifying customer service, never encountered anything like it before. Good luck.

Ordered tailgate latch said it would have both left and right
Order showed up it has one latch
Tried put in my email and order number says unable to find my order
Will not be ordering from here any more

Absolutely agree with the worst reviews! Would give 0 if I could. Ordered a break pads for my Acura TL. The invoice stated correct part. However upon delivery was surprised to see pads for Honda Civic. Customer service absolutely horrible, unresponsive. A few months later decided to give another shot and ordered another set of pads from them. Order got canceled without any notification. Wouldn't risk dealing with them again and definitely don't recommend anyone else. If you already had, I would suggest all unsatisfied customers just dispute the charges with their credit cards. That's the best way to affect such a sham businesses who don't give a $#*! about customers. Just do it quick as there's a time limit on that.

Called and ordered over the phone, the guy read the order back and it was correct. When I received my order it was wrong! The problem is Geek Auto parts is at fault but I have to spend $350 to send it back by freight because its the wrong $#*!ing bumper they sent! I only paid $110 originally but double to send it back! I'm pissed and still no bumper i may as well took my car to the $#*!ing dealership. I hope you go the $#*! out of business! Never again! You guys are so full of $#*!!

I give it a one star bcs there is no ZERO!
2000 Camry LE does NOT have a cabin air filter. I found that out looking at U-Tube for replacement 'how to instructions. They sold it to me anyway as quote "2000 Camry Cabin Air Filter"
Cost was reasonable: $15.07, but customer is required to pay return shipping, which based on weight and size of the box, is $13.60! Ridiculous! Cabin Air Filters did not come along until much later. SFP! PartsGeek you are not a Geek bcs we true Geeks have integrity, are honest and strive for perfection. Take a hike, eh, you hoser!

I ordered my parts on May 1st from Pico rivera CA. My house is 45 miles east of their and they sent my parts to independence Kentucky 2168 mile past my house and now 14 days later still waiting. To see if it will show up and I paid for fast shipping haven't been able to work cause of this 2 week delay so that $108.part ended up costing me $1200. 00 in lost pay thanks parts geek hope you and your family's gets covid-19 enjoy rapping every dumb $#*! who buys a part from you cause you rapped me and it hurts karmas a $#*! and she's coming for you. And I gave only 1 star cause there isn't a negative star rating. So eat a box of $#*! parts geeks