I ordered a master cylinder with reservoir and cap, as shown on the Parts Geek website photo, and after talking with a Parts Geek employee to make sure they were included with the master cylinder. The part arrived with no reservoir or cap. Parts Geek refused to issue a credit for the missing pieces. They now say those parts are not included. Will not order from them again.
Parts Geek sent the wrong items and refused to replace them or issue a refund because I could not complete the transaction within 30 days of purchase.The representative I spoke to suggested a competitor for the parts need because he did not have confidence in his company's ability to supply what I needed.
These guys take your money, send you wrong part and refuse to correct unless you pay again. Will not fulfill your order or refund. Check complaints before you order.
This is an internet site only, all transactions are 3rd party.
Crooks!
Terrible Service, I guess thats why you cant leave reviews on their facebook, due to the fact on how awful they handle customer service. We ordered a part that needed a second part to install. Payed extra for over night shipping. After telling my customer that the part was ordered overnight, i was just informed today that my item shipped today, ground shipping no less, 4 days after i placed my order, and that the over night shipping i payed for only applied to the couple of bolts they sent me as a "fastener kit". 0 stars if i could.
Catalytic converter description blatantly says with O2 bung, but correct part numbered box says No O2 bung. Paying return shipping is more than having a bung welded on... No customer support number. Your better off buying from harbor freight than here.
Purchased a brake booster for my Grand Prix and it came with a couple of missing pieces, a bent pin and a damaged plastic seat. Since I really needed to get the car on the road, I replaced the above parts and installed the booster. Unfortunately the booster is bad and I need to get a new one. So I'm out the $$ I spent and still don't have working brakes. Stay away from this company!
Please do yourself a favor and buy parts from somewhere else. I was sent the wrong brake rotors. Not only where they the wrong fit for my SUV, but they sent the a completely different part number from what I ordered. When I tried to return them I was told that since the part number did not match what I ordered they could not accept the return. I have called seven times and get the same run around. Don't waste your money with them.
This place is a freaking JOKE. Never, never, again and plus they don't have customer service. Calling for two days and they said they will call back never did, it have been 48 hours. So I emailed them,they reply with the same message. And it crazy I can't even get my money back for something I didn't order.
This place is a scam. Their website claimed parts they were selling would work for my car, and the parts did not fit at all. The website is overly confusing for setting up returns and they will not fully refund me for parts I sent back. Spend your money elsewhere and don't waste time with this untrustworthy company.
My husband ordered a rim from this company and when it came it was the wrong color so we got the rm# and return info. Pay to ship this back in its original box, package everything done right we even have a copy of the person who signed for the returned part (thanks to UPS) on 10/18/19 and it is now 12/5/19 and still no refund this place sucks. We both have called spoken with the call center reps who can only send emails to the warehouse reps and wait for an answer but cant give us any info to contact the warehouse ppl. They dont want to refund our money or anyone elses it seems like and no matter how much we call all they say is still waiting on a response from the warehouse supervisor. This place is ridicules.
Worst customer service I've encountered. They sent one of the two struts ordered. There was no way to solve the issue online and, when trying to solve it on the phone, the agent couldn't help and his supervisor was the rudest encounter I've had yet. Don't buy from them. Ever.
I ordered 2 tie rods for my f250 and one came defective and they were not willing to send a replacement only wanted to return the bad part to the warehouse which is in Norcross Ga. And who knows wether I would've ever received a refund or replacement. Obviously I can't afford to have my truck down for days or weeks to wait and see what Parts Geek would do, if they would do anything at all. Listen to me people and go to an actual parts supplier not a office in a strip mall playing middle man only to screw you over and take your money!
First they charged me twice for a product, then the customer service just kept telling me to wait because it was a mistake and it would be refunded. I still haven't gotten my refund. To make matters worse they don't ship the item when you order it it sits in their warehouse for an unknown period of time. I don't know how long because it's still sitting there as I type this review. They are theifs and I don't recommend doing business with them.
Don't waste your money. I never received the part that I ordered. Online claim forms were denied. Calls to customer service were a waste of time. Responses from supervisors were never received. I should have paid the slightly higher price from the local parts store!
Never received my part. They can clearly see by the UPS tracking code that I never received it. But when I come in they should either send me the part I ordered or give me a refund all I get are snotty emails. You cant actually talk to anyone. You have to email someone in India. (Or if they are in the US they have terrible grammar and are very rude). I guess I'm out 50 bucks. I will never, ever buy from these rude people again.
Order taker failed to put down my complete address, i immediately called back and was assured it had been corrected. A week later i received a notice from UPS that package was undeliverable because of incomplete address. I had to make a 35 mile round trip to UPS to get it corrected. Partsgeek charged me $18.98 for a 1 1/2 pound package shipping. I contacted them about an adjust to the shipping price, they refused said "too bad". I will never again do business with them, the customer pays for their mistakes.
They sent the wrong part and it's very difficult to return it and get the right one. I won't be doing business with Parts Geek again. We are a body shop and order parts online regularly and this was the first and last time dealing with PG.
This company has to be doing very well they stole $200 off of me and they're making it so difficult to retrieve my money I basically had to give up and let them keep it and that bothers me. If you decide to use them good luck
In the last couple of months I have made several purchases from partsgeek. The following day my email gets blown up with over a hundred telemarketers from every stupid product you can imagine! Then my phone starts blowing up with telemarketers even though it's on the Federal trade commission do not call registry! I have traced it back to PartsGeek it only happens after I buy parts from those idiots
If you've tried to go on PartsGeek and purchase parts lately they have a huge chat window that blocks your entire screen. Yes click on the x to close it out. It pops back up 3 seconds later. Click on the x again close it out it does nothing but pop up and block your screen. I guess they think the sole purpose of going on their website to buy parts would be to chat with one of their representatives. They also sell you parts that do not even fit your vehicle but it will show that it is for your vehicle. They don't care whether you get the correct part or not they just care whether they make the sale or not! Of course when you get the wrong part by the time you send it back at your expense and you wait for the correct part to come or now you have to go to another website to buy the correct part you've wasted a week or two! Better off going down the street looking at the part getting the correct part and then if it fails under the warranty you can get it replaced that day. Good luck everybody you've been warned.
I ordered a pair of Skyjacker Leaf Springs and only received one. The shipping ticket stated "1 of 1" The website picture showed two springs, the part number was correct for a pair of springs and most importantly the price was for two springs. The cost, $368.79, is for two springs. PartsGeek advertises one spring for around $180.00. No phone number to call, only emails which they responded to with " We are looking into this matter and will get back to you within 48 hours." Day three and I'm still waiting. Funny how they will instantly debit your bank account but creep along with anything else. STAY AWAY If they show any skills at correcting this problem I will gladly post a statement saying so.
Overview
PartsGeek has a rating of 1.1 stars from 1,316 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PartsGeek most frequently mention customer service, return shipping and credit card. PartsGeek ranks 799th among Auto Parts sites.
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- Marlton, NJ, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members