PartsGeek

Replaced my struts just too find one of them is defective and end up paying double. Couple bucks that i decided to safe with partsgeek.com cost me much more at the end. Good leson why it's better too trust your mechanic with parts buying.

Awful support, problems with most orders. Ordered 2 items. Received 1 item. Requested help, had to supply pictures. RMA issued for the item I did not receive, instead of sending the product. Replies are unclear about what I am supposed to do: return nothing and get a refund?

Was looking for a fast service and delivery and out of do many online auto parts companies I chose parts geek. My delivery was on time and it was packed very well. Not to mention the fast service. Wonderful job guys. I will continue shopping with you and definitely recommending you to my friends and family.

First-time online buyer and had nothing but trouble. Billing, credits, one return all complicated. Terrible company to buy from. Multiple phone calls for a return and I was told "they will email me an RMA in 48 hours. Save yourself the headache - buy somewhere else. I would attach a Word-File of the order as proof, but this website doesn't accept the file format.

I'd ordered two connectors for a set of fog lights. I was only delivered one connector. Initially, they seemed helpful, though they later decided that since "shipping" claimed to have sent two, so there would need to be a full investigation before any action was taken and that that I could wait it out or order another. "Those are the only options." The full investigation wrapped up surprisingly quickly once I threatened to charge back the order, file a complaint with the BBB, and write this review. Unless you're willing to wait an unreasonable amount of time, and ultimately threaten the company, I'd look into purchasing products from other suppliers. It'll be much less of a headache.

Parts Geek! Even though they say they have your part and it'll ship right away,you'll get an email after you pay saying it's back ordered.wont refund money could be 6 months before you see a part.i went through this 6weeks every day to finally get paypal to get it I fought with both everyday,3 months later I got the part delivered sent back,I thought about screwing them like they did me.buy just want done with them, terrible company.more people I tell the more I find went through it also.

About a month ago, the emblem fell off of my Mercedes. Instead of taking my car to the dealership I decided to take a chance online and see if anyone would sell them for cheap. One place I found was PartsGeek.com. The one I chose was an OEM Genuine brand emblem which was available for $39.33. I ordered a 1 year warranty plan since it was free, and with the shipping it ended up being $48.28 for standard shipping. Overall my experience with the website was not bad at all, so that is a plus. I also got my part yesterday—two weeks after I ordered it and it seems fine. I just hope it stays on there.

Ordered before & was happy. Ordered a mirror that won't fit & my experience is very frustrating! There's NO customer service #. You can't get a supervisor. Send an email & WAIT. Call the sales & get put on hold for 15 - 20 minutes & get another stupid email. Their site has customer reviews but they're submitted & approved by them & guess what... they're all glowing reviews.
I wouldn't buy amother part from these $#*!s if they were the only place to get it. BEWARE

Purchased car parts from this company and it turned out to be clearly defective within 2 days. Requested and received a RMA for return (at my cost) and refund. Sent the items back 6-17-14 and after 53 days as of Aug 9-2014 have not received my refund or any information. When contacting company all I get is a auto reply of "a support ticket has been initiated and someone will contact you". Company has now refused to contact me since my last request on Aug 6 and previous requests since July.
I'm out $81 so far and no satisfaction.

States parts are in stock until you order them, then you only receive part of your order. Quit waiting for "customer service" after being on hold for 30 minutes. Finally got an email saying parts are backordered, try again in a week of two. Asked about getting my 2-day shipping money back since the parts that were backordered were the ones I needed quickly and was told basically tough for you, no refund. Will never do business with again.

Bearing and hub replacement kit. Bearing fits. Hub spline won't fit axle even though fitment states it will. Well, it won't! Can't return hub because I already installed bearing. Can return other kit but freight charges are 50% of what I already spent on the pair. Return Policy allows the geeks to ship anything with no downside or risk to them. They are not smart "geeks" about auto parts but are shrewd operator's about taking your money without having to work for it. It would have been cheaper and a better value to shop my local parts store or another online provider. NEVER AGAIN! One and done geeks!

I ordered a very vehicle specific trailer wiring conversion set from these goof balls. Of, course, it was for the wrong year version of my car. I called to return it, left messages cuz customer service is non existent. After a month of calls for a return number, I finally did get a call back. So I sent it back with the required RA number, verified that it was delivered, and another month of wasted unanswered phone messages never got a refund or the right part. They basically stole $50 from me. Find what you need elsewhere or just burn your money.

I ordered a fuel pump for my truck on June 3 it took nine days to receive it through Fed-X. I could have got it in three days through the postal service by priority mail and cheaper. Oh by the way Fed-X dropped if off at the postal service to deliver it, as they did not complete the delivery but they got the money for it. It arrived at their facility within 8 miles of my house on June 8 and it took another 4 days for me to receive it. I wont use your service again. Sam H

In October I bought a strut assembly kit, installed in November by my mechanic. Only for my struts to go out not even 5 months later. I contacted customer service and explained the situation and that I would like the part to be replaced or a refund back- I did in fact purchase warranty along with the part when I bought it. Everything was approved, I even complied with the warehouse requirements. They asked for a work order from my mechanic, I sent it in. Only to be told, it's invalid and there is nothing they can do. So now, I'm $#*! out of luck and have completely useless struts. But hey that's what you get when you purchase cheap $#*!. Better off buying the real deal at your nearest Autozone or Oreillys. Screw you Parts Geek.

Sent me a rebuild Steering rack. Showed up with a damaged fitting and hydraulic tubing was crushed. Had to repair it myself because of time constraints. If that wasn't bad enough, they stiffed me for the core charge. They will keep your core money. This is the worst parts company ever. Customer service is even worse. You will be dismissed as soon as they hear they owe you something.

Purchased Dodge Journey Headlight and received the wrong headlight. After contacting customer service on 4 different occasions, being put on hold multiple times and being told someone would get back to me in 24hrs I received nothing! Did get a email wanting pictures of the box and headlamp not sure why? I was told I can not return it as it is beyond the 30 days. The absolute worst customer service! Also found replacement lamp at www.carparts.com $100 less which adds insult to injury! Don't do business with the company.

Was sent wrong parts and to return their mistake I have to pay to send it back. They accept no responsibility at all and make you go through a bunch of hoops just to try and get your money back because of their mistake and cost you more just to try and get back some of your money. Either way it's a loss, not to mention having to wait and get the parts from someone else while my car was inoperable, causing me to lose money from not being able to go to work.