PartsGeekReviews 1,328

I purchased a gas cap from Parts Geek for $23.00 (Part #*******), plus $9.95 shipping. I went ahead and bought it because the photo of the part showed it was exactly like the one that came on my 2005 325i. It says BMW on the top, has a tether, and is green and black. Earlier I bought a "new and improved" after-market cap that caused the Service Engine light to come on. The part I received from Parts Geek was nothing like the part pictured on their web site. It did not say BMW on the top, had no tether, and it was all black. I listed these differences when I contacted Customer Service. I was asked again to describe the differences and supply photos of the part, box, backing slip, and shipping label (I guess they don't know what they ship out the door! They refused to make good on the bogus part unless I provided all the photos! It's a clear case of false advertising!

My son and I ordered a manifold with catalytic converter for his car to get ready for college. The part was supposed to come with a manifold gasket which it never did. Exchanged numerous emails with the Parts Geek customer service department to either send us the gasket or reimburse us for it and got nowhere.
Reached out to the better business bureau and finally got a response from Parts Geek and after another set of email exchanges they finally agree to reimburse us for the missing gasket, said it would take several business days, and we did not receive the funds. Ask if they can verify if the funds were sent, got no response, and better business bureau close the ticket.
One would think that their customer service would slightly improve with the amount of complaints that are out there. Not only will I not purchase another item from them but telling my friends and family not to as well.

Their website will recommend the wrong part, so be sure to do your own research! Because Parts Geek will not accept a return for wrong parts.

I will never buy parts geek again. You should probably go else where also.

I thought things were moving quickly until their staff got involved. I can can get this part from Amazon in 2 days! This is going on 1 month! They sent the wrong part- very clearly the wrong part. Wrong area. Wrong make. Wrong model. Then I had to package the wrong part and take the wrong part to the UPS Store- Oops. Wrong place. I had to then go to Walgreens for the FedEx drop-off. She couldn't find the scanner. (Another long story) Then I wait... Still no part. So I call. No Bueno! No help! He wanted me to then pay more for a different part. I just cancelled the whole thing! Not worth it.

This is a preemptive review. I am hoping PartsGeek is I'll do the right thing and I can have a positive update.

I ordered a strut bar for the passenger side my car, item #*******. The website described this piece as "the front right." I hope we all agree that is the front passenger side. I was sent the front driver's side. I called in, and the lady over the phone was pleasant. She assured me that they would send me a shipping label for the return and placed another order for the correct item right there in the spot. Of course I had not yet returned the first bar, so I paid out of pocket for the second item.

The replacement bar comes in and *has the exact same item number as the first bar (#*******)* but this time it is the correct item.

Meanwhile, over email, PartsGeek tells me they cannot send me a shipping label because the website described the item as the driver's side. It *does not*. And even if it did, that means they still sent me one of the wrong items because I have two strut bars with the same item number and yet only one of them works. After I sent photos of the item number from my receipt and the description of what the website says, I was told that they would ask the warehouse and to not respond to the thread until I heard back from them.

I called today and the guy who answered was incredibly unhelpful. He took my number and told me that a supervisor will call me today, with no specified time.

Do not buy from these con artists.

Got wrong parts like other and was willing to pay restock fee and get new parts, but they were not willing to work with me ANY! Pay more money and get better company (cheap not always better). Run away fast as you can. Now I have parts can't use.

BEWARE of this company
First off, I ordered wheel well liners for my truck, they lost the package in shipping. Then when I finally got my part, it's the wrong ones. So I called customer service and got hung up on three times. So I then placed a support ticket to return my part. They did send me an RMA to return the part, but they stated they do not pay for the label to send it back, so you have to pay out of your pocket to return something that they screwed up on. It was going to cost me $225 to ship it back when the part was $90. So now I'm stuck with a part that is wrong and out $90

I received an email from the PartsGeek saying that I needed to update my address (which was NOT even an address I'm familiar with so why would I put that?), and I couldn't change it, so I called UPS, they told me that they can't change it and to call the shipper (PartsGeek), so I call them. And guess what? They can't change the shipping address either! And what's more? The customer service man says that it's my fault for not putting the correct address! He actually says that. So I call UPS and again and tell them what they said, and now I need to pick it up at the holding facility on Monday, an hour and a half out of my way. What the heck.

They would get zero stars if this review would let me do that. Please just shop for your parts elsewhere.

I give it a one star bcs there is no ZERO!
2000 Camry LE does NOT have a cabin air filter. I found that out looking at U-Tube for replacement 'how to instructions. They sold it to me anyway as quote "2000 Camry Cabin Air Filter"
Cost was reasonable: $15.07, but customer is required to pay return shipping, which based on weight and size of the box, is $13.60! Ridiculous! Cabin Air Filters did not come along until much later. SFP! PartsGeek you are not a Geek bcs we true Geeks have integrity, are honest and strive for perfection. Take a hike, eh, you hoser!

Terrible Service, I guess thats why you cant leave reviews on their facebook, due to the fact on how awful they handle customer service. We ordered a part that needed a second part to install. Payed extra for over night shipping. After telling my customer that the part was ordered overnight, i was just informed today that my item shipped today, ground shipping no less, 4 days after i placed my order, and that the over night shipping i payed for only applied to the couple of bolts they sent me as a "fastener kit". 0 stars if i could.

Ordered fenders for a 1962 Chevy Impala 8/3/20. Shipper showed on 8/5/20 with a hood for a 87-93 Mustang. Denied accepting the part from the shipper at that time. Packing slip even showed 62 chevy impala fender right qt1. And 62 Chevy Impala fender left qty 1. Have been hung up on so many times I can not count on one hand. From as soon as I start talking to them up until I have asked for a manager which I have only been able to talk to one time. Fast forward to today 8/26/20 I get a email the ware house has still not received the part back. I called the shipping company and they have had the part back at the warehouse since 8/19/20 at 12:04 p.m. Just order your parts from somewhere else and pay the extra hundred or so dollars and order from a better company.