• PartSelect

PartSelect

Overview

PartSelect has a rating of 4.14 stars from 2,119 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PartSelect most frequently mention customer service, model number, and fast delivery. PartSelect ranks 3rd among Appliance sites.

  • Service
    387
  • Value
    461
  • Shipping
    470
  • Returns
    104
  • Quality
    440

This company responds to reviews, but usually not within the first month

Positive reviews (last 12 months): 76.8%
Positive
73
Neutral
5
Negative
17
148
See all photos

What reviewers want you to know

Positive highlights

  • Website was so easy to navigate and can't believe I found the right parts for my stove.
  • Going to partselect with the model number it was easy to find exactly what we needed.

Critical highlights

  • Customer service is terrible as you basically can not talk to a real person.
  • Shortly after ordering, I checked my account since I had not seen the credit card charge go through.
How would you rate PartSelect?
Top Positive Review

“Great instructions and good prices”

Lou L.
3/12/24

I needed to replace worn parts on my dryer. After shopping around, I found PartSelect. The site was easy to navigate and the instructional videos convinced me that I actually could successfully repair the dryer. I ended up buying the rear drum seal, the front bushing/seal and the drive belt/bushing replacement kit. I could have gotten cheaper prices if I bought each item from separate websites but the videos at PartSelect convinced me to buy from them. On top of that, I was pleasantly surprised when "ground" shipping from their Evansville, IN location took only one day!

Top Critical Review

“Poor customer service, appear to have rebranded from partselect.ca”

Adam S.
3/4/24

While their part selector was useful and surprisingly effective, given how many products they support, their customer service has been awful. Order placed before shipping cutoff, five days later, three business days, we still don't have our fridge parts. I see they shipped from a nearby city, that they have for some reason been diverted 800 miles away, and I call. Get through their lousy automatic customer service system, speak with Nichole and then confirm with Brittany: PartSelect won't replicate the order for me to pick up myself, even though it shipped from an hour's drive away. They won't re-ship because the tracking has updated, even though it seems to be moving to a different city entirely. I'm very unhappy with their customer service, and regret using them.

Reviews (2,119)

Rating

Timeframe

Other

Reviews that mention popular keywords

right part (132) model number (106) customer service (187) replacement part (162) web site (39) credit card (16)
Thumbnail of user lou.loutrel3
1 review
0 helpful votes
March 12th, 2024

I needed to replace worn parts on my dryer. After shopping around, I found PartSelect. The site was easy to navigate and the instructional videos convinced me that I actually could successfully repair the dryer.

I ended up buying the rear drum seal, the front bushing/seal and the drive belt/bushing replacement kit. I could have gotten cheaper prices if I bought each item from separate websites but the videos at PartSelect convinced me to buy from them. On top of that, I was pleasantly surprised when "ground" shipping from their Evansville, IN location took only one day!

Thumbnail of user natalied8
PartSelect H. – PartSelect Rep

Thank you for your review! We're glad to hear we could help you with your repair and appreciate your taking the time to leave us feedback.

Thumbnail of user adam.swier
1 review
0 helpful votes
March 4th, 2024

While their part selector was useful and surprisingly effective, given how many products they support, their customer service has been awful. Order placed before shipping cutoff, five days later, three business days, we still don't have our fridge parts. I see they shipped from a nearby city, that they have for some reason been diverted 800 miles away, and I call. Get through their lousy automatic customer service system, speak with Nichole and then confirm with Brittany: PartSelect won't replicate the order for me to pick up myself, even though it shipped from an hour's drive away. They won't re-ship because the tracking has updated, even though it seems to be moving to a different city entirely.

I'm very unhappy with their customer service, and regret using them.

Service
Value
Shipping
Returns
Quality
Thumbnail of user natalied8
PartSelect H. – PartSelect Rep

Thank you for your review. We appreciate your feedback. We are sorry to hear about your experience. We apologize but we do not have locations where you can pick up your orders yourself. We have also located your order and show that you chose our EconoShip method, which starts out with FedEx SmartPost and delivery is usually with the US post office. Delivery time can take 3-7 business days. There were other shipping options you could have selected but you chose the Economy rate. If you choose to order with us again and are in need of a faster delivery time, may we recommend one of the other options for delivery. We apologize for any inconvenience.

Thumbnail of user tvyse46
1 review
0 helpful votes
January 6th, 2024

Yes, they make things look easier than they are in the laundry room or kitchen, but their videos are invaluable in avoiding problems. Thanks, guys!

Thumbnail of user natalied8
PartSelect H. – PartSelect Rep

Thank you for your review! We're glad to hear we could help you and that you found our videos useful. We appreciate your taking the time to leave us feedback.

Thumbnail of user michellec1266
1 review
0 helpful votes
August 27th, 2020

This On-line store has the best, very helpful and friendly customer service. Saves us a lot of $$$ trying to purchase a new cooking top! Tried buying 2 knobs first to make sure they fit, and when i got them, i called again to purchase the rest of my missing knobs! It was a no hassle call, easy purchased process and super fast shipping. Very satisfied and happy buyer here

Thumbnail of user claudiat225
1 review
0 helpful votes
September 18th, 2023

I purchased a home in December, one of the shelves in the refrigerator, the type that slides in an out was broken, I needed to replace the shelf but I honestly didn't want to replace it with the sliding style I wanted a solid shelf again. Did a quick Internet search found Part Select. Price was right, shipping was perfect was here within a day or two. Happy Customer!

Service
Value
Shipping
Quality
Thumbnail of user kene237
1 review
0 helpful votes
February 2nd, 2024

PartsSelect.com is a great resource for appliance parts. After you determine your ailing appliance's issue, snap a photo of your appliance model number tag (PartSelect will tell you where these numbers are), do a search, find the parts you need and get them on the way-chances are they will have it in stock. There are plenty of helpful videos on the site on how to make most common repairs. Save yourself hundreds of dollars by doing common repairs yourself, instead of paying someone or worse yet, buying a replacement appliance. Most failed parts issues are very common, and are well within the capability of most folks to repair. For example, my last repair was on a failed dryer drum roller wheel that was making a squealing noise and a worn out belt. A $39 kit, a couple of hours of time and the dryer is running like new. This repair would have easily cost a few hundred dollars.

Products used:
Dryer drum guide roller repair kit and drive belt

Thumbnail of user natalied8
PartSelect H. – PartSelect Rep

Thank you for your review! That's great to hear and we are glad we could help you with your repair. We appreciate your taking the time to leave us feedback.

Thumbnail of user vernells17
1 review
0 helpful votes
February 16th, 2024

The door latch to my Maytag dishwasher stopped working. I went to the Partselect.com site to enter the model number of the washer, ordered it and received it withing three days. I viewed the replacement procedure on the site to remove the old and place in the new. Now, all is well and I would strongly recommend Partselect.com.

Tip for consumers:
no

Products used:
Dishwasher opener

Service
Value
Shipping
Quality
Thumbnail of user natalied8
PartSelect H. – PartSelect Rep

Thank you for your review! That's great to hear and we are glad we could help you with your repair. We appreciate your taking the time to leave us feedback.

Thumbnail of user paulc1547
1 review
1 helpful vote
November 13th, 2020

The bracket that holds our refrigerator's water dispenser filter broke amid the coronavirus. It was in the way in a packed refrigerator. I looked online and found this site. A terrific web interface helped me identify and order parts very quickly and simply. The replacement arrived in a matter of a few days, and came with a link to a youtube instruction video. I chose the site because it was the clearest and easiest I reviewed in finding a part for a 12 year old Maytag fridge. Kudos!

Thumbnail of user dianem946
1 review
0 helpful votes
March 29th, 2020

Whenever I order from Parts select things always come in a timely manner. Don't know about delivery timing during the Coronavirus. But we have to learn to wait anyway and with all mail orders.
I am always satisfied when I order from Parts select.

Thumbnail of user russellg157
1 review
1 helpful vote
February 28th, 2021
Verified purchase

Needed a replacement part for my Whirlpool refrigerator, but two parts were listed (one had an "A" appended to the part number). Called customer service to make sure I was ordering the correct part. They were very friendly and informative. Ordered the part, and it shipped quick. Perfect replacement... great quality. Added bonus on their website: they had an instructional video on how to replace the part. That came in handy! They were also the least expensive (even with shipping) of all the other sites I tried.

Service
Value
Shipping
Quality
Thumbnail of user tinaa350
1 review
0 helpful votes
July 1st, 2021

The part was just what I ordered. It came with a how to video which was very helpful and made the repair process easy. Saving me a bunch of money.and the dryer works great.

Thumbnail of user me348
1 review
2 helpful votes
May 27th, 2021
Verified purchase

I paid three times more for shipping and still have not received my part. Do not recommend next time I will just order from Amazon.

Tip for consumers:
Do not pay anything extra for shipping! If you need a part now do not order from here!

Products used:
Nothing still hasn't arrived two weeks after ordering.

Service
Value
Shipping
Thumbnail of user kathyb2088
1 review
0 helpful votes
March 25th, 2024

I wanted to like this company, but they sent me the wrong part. I couldn't return it because it came the day before I was leaving town for over a month and the return window was passed. I found the correct part on ebay for a much cheaper price than what they sell it for. Now I'm stuck with the wrong part that I overpaid for.

Products used:
Dishwasher part

Service
Value
Shipping
Returns
Quality
Thumbnail of user natalied8
PartSelect H. – PartSelect Rep

Thank you for your review. We appreciate your feedback. We are sorry to hear about your experience. We actually have a 365 day return policy https://www.partselect.com/365-Day-Returns.htm so if you can contact us with your order information, we will be happy to set up a return for you. We apologize for any inconvenience.

Thumbnail of user stephenlboski
1 review
0 helpful votes
March 17th, 2024

Just provide Model and Serial Number, and get your parts, right away. Simple Installation Instructions.

Products used:
Oven parts.

Service
Value
Shipping
Returns
Quality
Thumbnail of user natalied8
PartSelect H. – PartSelect Rep

Thank you for your review! That's great to hear and we are glad we could help you with your repair. We appreciate your taking the time to leave us feedback.

Thumbnail of user anitaw127
2 reviews
0 helpful votes
June 3rd, 2020

I ordered a part for my dishwasher that I needed quickly. I paid for fastest delivery. Even though I got a notice it may be delayed due to covid19 challenges, it did arrive in just 2-3 days.

Thumbnail of user alexf402
2 reviews
0 helpful votes
December 17th, 2020

Get the model number type it in find the part. It arrives and it snaps right in as if it was there all along. What more can you ask for? Rapid shipping of our large glass shelf? Check! Packaged with care and protection? Check and extra kudos for protection. Competitive pricing? Seemed to be in line or a bit better with other sites. The rapid and well protected shipping and ease of site use will ensure repeat business from me.

Thumbnail of user jeremy42smith
1 review
0 helpful votes
November 26th, 2023

Sir is easy to find the correct part and the "how to" videos are perfect. Shipping has exceeded expectations. Customer service has helped me determine the correct part with a simple diagnosis on the phone. I've saved time and money on several appliances over several years. Highly recommend.

Products used:
Several parts for washer/dryer, oven range. Including fuses, heating elements, belt pulleys.

Service
Value
Shipping
Returns
Quality
Thumbnail of user natalied8
PartSelect H. – PartSelect Rep

Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.

Thumbnail of user micheles745
1 review
0 helpful votes
December 31st, 2020

I ordered the part, watched the video to install and had a working washing machine in 20 minutes. A washer repairman told me to replace my washer. I fixed it instead!

Products used:
Washer control panel

Service
Value
Shipping
Returns
Quality
Thumbnail of user joannez64
1 review
0 helpful votes
October 18th, 2021

PartSelect is wonderful! They always have whatever replacement part(s) we might need for our appliances (refrigerator, oven, air conditioner, microwave, etc). And, not only is their selection great, but the turnaround time from order, fulfillment, shipment and delivery is "outstanding". On this occasion, we needed to order a hard to find filter for our Lennox a/c system. PartSelect had the part and at an affordable price. Time from order to delivery was 3 DAYS! We are huge fans of PartSelect and highly recommend them.

Products used:
Lennox air conditioning system filter

Service
Value
Shipping
Quality
Thumbnail of user johna2297
4 reviews
0 helpful votes
July 2nd, 2020

The part was for a new dishwasher and did not fit. I did not see any options indicating that there were more than one part for the carriage stop.

Thumbnail of user bobg358
1 review
0 helpful votes
February 26th, 2020

Ordered the part and it arrived on schedule as promised. The only issue I had is it was not an exact replacement so had to modify the stove (drill a hole) to actually mount the replacement part. Once installed, the replacement part worked flawlessly.

Thumbnail of user natalied8
PartSelect H. – PartSelect Rep

Hello Bob, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback. We do apologize that the part did not match the original. Although we receive all of the parts we sell directly from the manufacturers, they do modifications and updates to make their parts more efficient.

Thumbnail of user bertalr
1 review
0 helpful votes
April 27th, 2023

Was able to get the exact part needed the first time. User friendly website, mistake proof, fast delivery and fully informed from the initial order placed, updates as the order was processed and informed as the delivery was pending. Followed up after the delivery to see if satisfied and if any follow up needed.

Tip for consumers:
Used service again

Products used:
Refrigerator meat drawer rail

Value
Shipping
Quality
Thumbnail of user joanw350
1 review
0 helpful votes
May 16th, 2021

After doing some research about the symptoms, this website had the manual to the unit, plus instructions on how to find where the parts were located in the unit and how to install the parts. These were step by step instructions. Problem has been fixed by replacing the defrost timer, the defrost heater and sensor in the freezer. The freezer had frost on the back wall and upon removing the back wall, found there was frost on the coils. This 10+ old GE unit is working like new again.

Products used:
Defrost timer, defrost heater and temperature sensor.

Service
Value
Shipping
Quality
Thumbnail of user sharonk757
1 review
0 helpful votes
March 12th, 2021
Verified purchase

Part Select is my favorite source for repair parts for my appliances. The search engine on the site is effective and I have never had an issue finding the correct part. Given that refrigerators are less durable these days, I have had to order parts more than once. The last part was for a drawer support shelf in our 2-year-old unit. The items have always fit properly according to the part numbers. The shipping is fast and I usually receive my order within a week.

Products used:
refrigerator parts

Service
Value
Shipping
Quality
Thumbnail of user kelliei3
1 review
1 helpful vote
April 12th, 2021

We ordered a part almost 2 weeks ago for our dryer. There wasn't an option for faster shipping but their site states if you order within a certain time frame they'll ship it that day. If I follow the link for shipping it shows that the scheduled shipping is pending. I'll be ordering my part from Appliance Parts Pros and selecting their over night shipping since I've already waited 2 weeks for a heating element, and return the one I bought from Parts Plus.

Tip for consumers:
Tip: Us another site to order parts. The shipping is NOT fast. It would be fine if it was a part for a computer but when you order a heating element for a dryer, you obviously need it.

Products used:
I won't be using the product once it gets here. I'll be sending it back for a full refund. The shipping is way to long.

Shipping

Sitejabber for Business

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From the business

Save when you repair your appliance with PartSelect appliance parts. Same-day shipping, return any part, 100s of installation videos, installation help and the Instant Repairman to help you repair your appliance fast.

Company Representative

Thumbnail of user natalied8
PartSelect H.
PartSelect
Usually responds not within the first month
Since launching in 1999, PartSelect.com has been a leader in helping do-it-yourselfers with their home repair needs by providing repair parts and the know-how to fix their household appliances and consumer electronics. We have more than 2 million repair parts available and our repair guides, pictures and diagrams help guide you to the exact part you need. We also have an extensive library of Installation Videos and thousands of Installation Instructions written by do-it-yourselfers detailing the repair process step by step.

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4.1
2,119 reviews
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