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PartSelectReviews 2,146

3.4

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PartSelect Reviews Summary

PartSelect has a rating of 3.4 stars from 2,146 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PartSelect most frequently mention customer service, model number and fast delivery. PartSelect ranks 2nd among Appliance sites.

service
407
value
492
shipping
501
returns
116
quality
467
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Florida
2 reviews
0 helpful votes
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Ice Maker Parts
March 2, 2023

I needed parts for my ice maker and Part Select had just what I needed. The installation was very simple and I was back in business. Thank you.

Date of experience: March 1, 2023
Ohio
1 review
0 helpful votes
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Quick and easy
March 2, 2023

I received two versions of my part I guess to make sure one of them fit! The clip fit easily and my microwave is fixed! So, a $25 fix instead of a +$1000 new microwave.The packaging was great. The clips were wrapped in bubble wrap and shipped in a sturdy box.

Date of experience: March 1, 2023
Oregon
1 review
0 helpful votes
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PartSelect had the exact part we needed to repair our dishwasher and it was easy to find on their website.

Date of experience: March 1, 2023
Florida
1 review
0 helpful votes
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Replacement heating element broke at 2 months
March 1, 2023

I am not sure if the heating element was defective or if the part has a catastrophic problem but I replaced the element and it lasted 2 months. I'm not too thrilled to have to purchase another one if the part only lasts for a short while. The company was easy to deal with, and that is why they get two stars.

Date of experience: March 1, 2023
Florida
1 review
0 helpful votes
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Selecting parts is easy on their website, and parts were shipped in quick order. However, when my washer intake solenoid arrived, it was a three-solenoid switch, whereas the old part, AND the description of their replacement part were both TWO-solenoid switches. I wrote to ask for verification that I had received the correct part...no response. A week later, I sent a second request for clarification. One month later, still no response at all as to whether the part I received is the part that I ordered.

Date of experience: March 1, 2023
New Hampshire
1 review
0 helpful votes
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Part Select provides an easy to use parts catalogue with great diagrams, how-to videos and easy to follow instructions. Researching and then identifying the correct part is intuitively easy.

Date of experience: March 1, 2023
Minnesota
1 review
0 helpful votes
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Great website
February 27, 2023

The parts I ordered worked well. I really appreciate all the schematics on their site that help identify not only the part but also how the appliance is built

Date of experience: February 26, 2023
Louisiana
1 review
0 helpful votes
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Saved the day!
February 25, 2023

My washer quit spinning leaving me with a load of soaking wet jeans parts select had the diagram, the parts and an easy video, so that I could fix it myself. I really couldn't afford a new machine so with a couple days and a little work mine was as good as new and didn't cost me a fortune.

Date of experience: February 25, 2023
Massachusetts
1 review
0 helpful votes
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I have used PartSelect a number of times now to get replacement lights for our GE refrigerator. They have always had what I needed and have shipped them immediately and I have recieved them very quickly.

I will definitely use them in the future.

Date of experience: February 25, 2023
New York
1 review
0 helpful votes
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I hit by accident with my elbow the water and ice section on our GE refrigerator and this part fell down to the floor. After I placed it again, the refrigerator stopped dispensing water and ice, so I ordered a harness ribbon cable at PartSelect.com in very affordable price and very quick regular delivery. The refrigerator restarted to dispense water and ice again once I did the new installation.

Date of experience: February 23, 2023
New Hampshire
1 review
0 helpful votes
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The video was a great help. The fan popped right off, and the new one slipped on.$64 for a fan blade was high but better than a new refrigerator.

Date of experience: February 23, 2023
California
1 review
0 helpful votes
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Quick and painless
February 23, 2023

I ordered a bracket for my fridge door on Monday and got it on Thursday!. I was able to fill the fridge door back up again!. Great response time with my order and straightforward customer service.

Date of experience: February 22, 2023
Pennsylvania
1 review
0 helpful votes
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Good, Easy Service
February 22, 2023

It was very easy to maneuver through the website to find the part that I needed. Ordering was a breeze and delivery was quick. Thank you! It's nice to know that if I need more parts, I'll be able to order them quickly and easily.

Date of experience: February 22, 2023
Connecticut
2 reviews
0 helpful votes
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Best Customer Service
February 21, 2023

Parts Select staff were so helpful when trying to find a heat element for an oven that is over 50 years old. The item arrived quickly and was easy to install after consulting with their staff. I'm so appreciative!

Date of experience: February 20, 2023
Tennessee
1 review
0 helpful votes
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Fast replacement parts
February 19, 2023

A drier door handle broke on my tenants drier (only two years old) and I was able to get the part quickly on PartSelect. It was expensive but the tenant installed it no problem. It was cheaper than the box stores were charging.

Date of experience: February 19, 2023
Virginia
1 review
0 helpful votes
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Poor service
February 18, 2023

I ordered a couple of oven racks from Parts Select. They were listed as special order, taking 6-8 week to be delivered. Shortly after ordering, I checked my account since I had not seen the credit card charge go through. There was a note that I had requested cancellation. I contacted support, and they sent me an auto-reply stating I need to resend my query if I still wanted help. I did, and was told my order was cancelled for "the protection and integrity of [my] personal and billing information" but I could replace the order if I still wanted it. I did the next day, and this time the parts were listed as shipping same day. I saw the charge on my credit card. I looked later to confirm the shipping and saw the note that I had, AGAIN, requested cancellation. I emailed support and AGAIN, they sent an auto-reply stating I needed to resend my query if I still wanted help. I resent the query and was told AGAIN that it was cancelled to protect integrity. Later that day a credit was applied to my credit card. Note, the credit card company had no issue with me purchasing oven racks.

I find it odd that this company requires all support requests to be submitted twice. That annoyance aside, it seems that that all they are doing is collecting data, and credit card numbers, but not shipping. The excuse that they can't ship oven racks because of the need to protect "integrity" is suspicious. I freely admit I have a gas stove, and don't need protecting from the snowflakes.:-)

Date of experience: February 18, 2023
California
1 review
0 helpful votes
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Great Site
February 18, 2023

The part was easy to find on this site and in stock. They gave excellent instructions with a video. Very fast shipping. Good solid company to work with.

Date of experience: February 17, 2023
Colorado
2 reviews
0 helpful votes
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Great customer service
February 18, 2023

Sweet lady helped me find right part. Love the linked how to install videos. Will always use partselect

Date of experience: February 17, 2023
Illinois
1 review
0 helpful votes
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Great Business
February 15, 2023

Ordered parts on the phone. Parts were factory parts and received promptly. Had to return the parts because stove was beyond repair. Refund was received quickly with no problems. Has been a great company to do business with.

Date of experience: February 13, 2023
Arizona
1 review
0 helpful votes
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Ordered an OEM LG replacement pump for my washer. Paid for standard shipping. Part was at may house in less than 48 hours, in OEM package as advertised. Watched the Part Select video on installing the part and had it done in about 2 hours. This is with no experience and taking my time. Washer works like new!

Date of experience: February 13, 2023

From the business

Save when you repair your appliance with PartSelect appliance parts. Same-day shipping, return any part, 100s of installation videos, installation help and the Instant Repairman to help you repair your appliance fast.


partselect.com
Founded in 1999
Truro, NS, Canada