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PartSelectReviews 2,146

3.4

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PartSelect Reviews Summary

PartSelect has a rating of 3.4 stars from 2,146 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PartSelect most frequently mention customer service, model number and fast delivery. PartSelect ranks 2nd among Appliance sites.

service
407
value
492
shipping
501
returns
116
quality
467
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Michigan
1 review
0 helpful votes
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Perfection
December 21, 2021

I've never worked on a dryer before, but thought I'd take a shot! PartSelect.com made getting the correct parts and fixing my dryer easy. The instructional videos made Changing the drum rollers and belt super simple!
Christine Shipley

Date of experience: December 21, 2021
North Carolina
1 review
0 helpful votes
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Spot On!
December 20, 2021

Competitive prices.
Correct part, good online support, and shipped super-fast!
So unusual to have a company actually follow through on their commitments after getting paid.
(I guess that's kind of a sad commentary on most online suppliers, but it is what it is nowadays)
Thanks!

Date of experience: December 20, 2021
Washington
1 review
0 helpful votes
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Great Service
December 19, 2021

Great and fast service, would highly recommend.

With that I'm taking a star back cuz they want me to write a review with 100+ characters to make it useful

Date of experience: December 18, 2021
Georgia
1 review
1 helpful vote
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Horrible customer service
December 14, 2021

I ordered part on 12/1 guaranteed delivery in 5-8 days Never shipped. Called and they said it will ship on 13th guaranteed. On 14th called spoke to Maggie. The rudest customer service agent. Could not care less. Even hung up on me when I asked about the lack of communication. Ended up cancelling the order. Take your business elsewhere.

Date of experience: December 14, 2021
Tennessee
1 review
0 helpful votes
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Great part
December 10, 2021

The heating element in our electric oven went out on the Saturday before Thanksgiving. It was easy to use PartSelect's website to figure out which part I needed and to order it. I ordered on Sunday, and the part was shipped out early Monday morning. Unfortunately the part did not arrive until the Saturday after Thanksgiving, but I think that was due to shipping delays related to the holiday. When the part arrived, my husband and I used the video on the website to install the new heating element in our oven. We are not handy at all so their video was helpful and everything is functioning perfectly.

Date of experience: December 10, 2021
GB
1 review
0 helpful votes
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Ice box auger
December 9, 2021

Good service, part required for 15 year old ice compartment, easy to follow instruction video, a lot cheaper than a new fridge/ freezer.

Date of experience: December 9, 2021
Minnesota
1 review
0 helpful votes
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Paid for fast shipping that I didn't receive
December 7, 2021

I paid extra for 2-3 business day shipping and received FedEx ground shipping which is 1-5 business days. I emailed customer service to ask for a refund since I paid for faster service and they never responded. When the part arrived it didn't fix the issue so it was a complete waste. I'll use a more responsive company next time that uses the shipping speed I paid for.

Date of experience: December 7, 2021
New York
1 review
0 helpful votes
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Perfect fit
December 7, 2021

Part arrived in a timely fashion and it was the correct part. Installed in a few minutes and we had a cool refrigerator once again

Date of experience: December 7, 2021
Georgia
1 review
0 helpful votes
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A+ Rating
December 7, 2021

I went to PartSelect.com to see what was wrong with my dryer and find the parts to fix it. I typed in my model # and it gave me a list of repairs to choose from, then it gave me the parts I would need to fix it. Once I received the email confirmation of my order they also attached 2 videos showing me how to make the repairs. When I got my order I followed the video instructions and was able to fix my dryer. I would highly recommend them for parts & video instructions.

Date of experience: December 7, 2021
Utah
1 review
0 helpful votes
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Thorough
December 7, 2021

Moved into a new home recently and the prior owner had either removed or damaged the kick plate grill on our Whirlpool dishwasher. Having all the wires exposed like that didn't seem like a good idea. Plus it looked bad. Figured out what part I needed online and saw that PartSelect carried it in stock. Called to order and this is when I realized how thorough they were. The customer service rep asked what I was looking for and before I could give her the part number, she wanted to be sure that it was the correct part for our model #. After providing the model number I gave her the part I was looking for and she confirmed that it was the correct part. Even asked me if I needed the screws that attach the plate to the dishwasher. Love that when it arrived, it fit and installed in 30 secs and I didn't need to mess around with returns or exchanges. Would use them again in a heartbeat.

Date of experience: December 7, 2021
Missouri
1 review
0 helpful votes
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Husband couldn't find fridge bulbs that we needed or wasn't sure if off brand would be right replacement. Went to site and found model of fridge bulbs and received them in 2 days! The delivery was incredibly fast given all the problems with supply issues these days.

Have also used them to find dryer belts and parts recommended have not let us down yet.

Date of experience: December 7, 2021
Missouri
1 review
0 helpful votes
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Well we have to share with all considering doing business with parts select... DO IT! We had some shipping issues and their superb customer service issued refunds immediately. We eventually got our part and all is good!

Date of experience: December 5, 2021
District of Columbia
1 review
0 helpful votes
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Highly recommended
December 5, 2021

We are extremely satisfied with our experience with Parts Select. They had the replacement rack for our dishwasher and the delivery was very fast. We will definitely use the again. Highly Recommend.

Date of experience: December 5, 2021
Washington
1 review
0 helpful votes
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Our downdraft vent switch wasn't working and we were considering replacing the downdraft because GE or Sears didn't have the replacement part. As I was searching on Google I found the part on PartSelect. Having not used them ever before, I called their customer service to validate that the switch will work with our appliance. The lady on the phone was super helpful and confirmed that the part would work. I placed the order and received the part in 3 days (just $10 for shipping), replaced the part and our vent is as good as new (well somewhat). Saved $1,500 or more by using this website.

Date of experience: December 4, 2021
Pennsylvania
1 review
0 helpful votes
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I have dealt with Partselect.com on previous purchases, every time the prices are very reasonable and products are shipped immediately.

Date of experience: December 3, 2021
Pennsylvania
1 review
0 helpful votes
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GE profile Microwave Magnetron and door latch replacement. Current wait times for new is 6 months due to supply chain so went for a self repair.

I have purchased Magnetron part which is genuine and replaced with ease based on the suggestions and Video.
Then I had door latch relay issue. Partselection was a breeze based on the model and issue based search.

Date of experience: December 3, 2021
Louisiana
1 review
0 helpful votes
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Wrong Part
December 1, 2021

I ordered a part (oven element) and received a part for a dishwasher didn't even attempt to get in touch with anyone and have to wait even longer so went to lowes and got my element for the oven and just left it alone!

Date of experience: December 1, 2021
Maine
1 review
0 helpful votes
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Had just what I needed right when I needed it!
December 1, 2021

Found my refrigerator part immediately and it was just the one I needed. Shipping was reasonably priced and didn't take very long at all. Would definitely recommend.

Date of experience: December 1, 2021
Michigan
1 review
0 helpful votes
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The glass in my oven door shattered just before Thanksgiving. I had 11 people coming for the week. I needed the glass ASAP. The cost for 2 pieces of glass and a frame was $359. The glass did arrive in 2-3 days and saved me. The sad part is I ordered a new range/oven top the week before which is coming in January. I just have a problem with replacement parts costing an arm and a leg.

Date of experience: December 1, 2021
Wyoming
1 review
0 helpful votes
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The actual icemaker works great, but not included was the tray for the ice and the wire shelf. SO I had to improvise. I could not order the tray and shelf separately and spent an hour on the phone trying to find it.

Date of experience: December 1, 2021

From the business

Save when you repair your appliance with PartSelect appliance parts. Same-day shipping, return any part, 100s of installation videos, installation help and the Instant Repairman to help you repair your appliance fast.


partselect.com
Founded in 1999
Truro, NS, Canada