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PartSelectReviews 2,146

3.4

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PartSelect Reviews Summary

PartSelect has a rating of 3.4 stars from 2,146 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PartSelect most frequently mention customer service, model number and fast delivery. PartSelect ranks 2nd among Appliance sites.

service
407
value
492
shipping
501
returns
116
quality
467
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Georgia
2 reviews
0 helpful votes
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Door switch and timer.
October 8, 2022

Helped with finding the correct parts quickly. If you need OEM parts to repair older washers Partselect is the best. I was very surprised how quickly they were shipped and I received received them (2 and a half days).

Date of experience: October 8, 2022
Massachusetts
1 review
0 helpful votes
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This company is A+
October 3, 2022

I needed a dryer drum belt and I ordered a belt from this company, Not only was it easy and fast it correct the first time. They made it very easy to track my order and it was delivered before the time it stated on the tracking order, very impressed.
I wish I had taken photos of me taking the dryer apart and assembling the dryer with a new belt but I did not so I have no photos to upload from my experience.

Date of experience: October 3, 2022
Maryland
2 reviews
0 helpful votes
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My Bosch Dishwasher was leaking water and i placed an order for (what I thought was the part I needed). Replaced door seal and did not realize there was another seal that needed to be replaced. The sales person was extremely helpful when I called and made sure the part was being shipped from a distribution center close to my home. Thanks!

Date of experience: October 2, 2022
New Jersey
1 review
0 helpful votes
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Dryer repair
October 1, 2022

Part came fast with instructions to pull the vent to replace thermal fuse. Other sites had you take the drum out! Very easily done threw vent.

Date of experience: September 29, 2022
Iowa
1 review
0 helpful votes
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Great buying experience
September 29, 2022

Quick shipping, wonderful customer service. Had an issue with delivery and they totally addressed it and helped. Would definitely order from them again.

Date of experience: September 28, 2022
Michigan
1 review
0 helpful votes
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Part never showed up
September 25, 2022

The part never showed up ups will not find my part that was lost if it was even shipped at all. I will never order parts online again

Date of experience: September 25, 2022
Illinois
1 review
0 helpful votes
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Exactly what I needed, and easy to install
September 24, 2022

The top rack in my new-ish (18 months old) Whirlpool dishwasher was popping off the track because the original part had snapped. Thankfully I found the replacement part at this website, because it was so easy to install (removing the old parts took 5x longer than installing the new), and the quality of the new part is so much better than the cheap plastic OEM part.

Date of experience: September 23, 2022
Maine
1 review
0 helpful votes
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Another easy fit.
September 22, 2022

Thanks for your help. I saved so much and was able to do it myself. So please with the help and the great instruction. Thank you very much.

Date of experience: September 21, 2022
GB
1 review
0 helpful votes
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Timely and good quality
September 20, 2022

Partselect was a pleasure doing business with. I ordered my part, it was exactly as described and even arrived early. Customer service was a delight and would recommend them for any parts. Will be using them again if I need another part!

Date of experience: September 19, 2022
District of Columbia
1 review
0 helpful votes
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Exactly what we needed
September 19, 2022

We ordered the part, got the part, installed the part, and it all went smoothly and is still working!

Date of experience: September 18, 2022
South Carolina
1 review
0 helpful votes
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I needed a part for my refrigerator. From the schematics on the website it was easy to identify what I needed. There even was a video that showed me how to take out the old part and replace it with the new part. Turned out to be very easy.

Date of experience: September 18, 2022
Colorado
1 review
0 helpful votes
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Highly Reliable
September 19, 2022

PartSelect has a website that is user friendly and easy to navigate. They are very prompt in sending the parts ordered.

Date of experience: September 18, 2022
Indiana
1 review
0 helpful votes
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Return process cumbersome
September 17, 2022

Ordered a lint filter for my dryer. Got some kind of oven electrical heating unit. Ok, mistakes were made. But the return process was cumbersome. They wanted a picture. They wanted an order number. There are 3 numbers on the shipping label that have "order" attached to them. I found the right one on the 3rd try, of course. An image showing which number they want would help, but actually, why do you want me to enter that number when I've gone through your own database, found the original order, and am doing the return through that record, which, I hope, would have your own order number attached to it. Then, after doing all that I get a "You'll get an email with further return instructions." Here we are, 15 minutes later, no email. I was hoping to just do this and return the thing today. Again, anyone can make mistakes, but this is a ridiculous return process that is overly cumbersome. Be forewarned.

Update - After several automated emails a customer service rep responded, said they would pass on my concerns to a manager, and simply refunded the amount, saying I didn't need to return the mistakenly sent part. I found that very fair.

Further Update - Two days later I got an email stating that their warehouse DID want the mis-sent part back. They at least sent me a prepaid UPS label to do it with BUT they asked me to write yet another number for their reference on a slip of paper and put it in the box because apparently they aren't actually able to utilize their order and parts database in any useful way.

This has been the worst return experience I have ever had. Bear that in mind if you order from them.

Date of experience: September 17, 2022
Michigan
1 review
0 helpful votes
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Couldn't be more pleased;
September 17, 2022

There was a problem with a part and it was addressed and resolved in 1 phone call! Anyone can do right when things go well. A company's true measure is made when something's wrong. They're awesome. I've bought from them for years and will do same no doubt.

Date of experience: September 16, 2022
Georgia
1 review
0 helpful votes
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Great service
September 13, 2022

I ordered the wrong part and called to ship it back for a refund. The woman ask what was I trying to order. She immediately helped me order the right part and how to ship the wrong part back. She was very helpful and friendly. I will always use part select for anything thing I need.

Date of experience: September 13, 2022
Illinois
2 reviews
2 helpful votes
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The title of my review is sufficient. It was easy to find the exact part, there were videos on installation and there was fast shipping, all at a good price

Date of experience: September 13, 2022
Ohio
1 review
0 helpful votes
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Washer lid lock
September 13, 2022

Received part in 3 days. Fast delivery. Easy to find part your looking for, order and get it fast. Will use for future needs.

Date of experience: September 12, 2022
Pennsylvania
1 review
0 helpful votes
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ICE MAKER
September 12, 2022

We needed an replacement ice maker for the refrigerator. I order it from Part Select and they delivered in just a few days. We are very satisfied.

Date of experience: September 12, 2022
California
1 review
0 helpful votes
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Very helpful customer service
September 11, 2022

PartSelect.com is my go-to site every time I need a part for a DIY repair. Recently I needed a knob for my stove, and (for the first time in my experience) they sent me the wrong part. It turns out the manufacturer mislabeled some other knob as the one I needed, and PartSelect customer service was very responsive over email in helping to correct the error. 10/10 would shop again.

Date of experience: September 11, 2022
Florida
1 review
0 helpful votes
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Excellent service
September 8, 2022

The representative was very knowledgeable and helpful. The correct part was delivered in a timely manner.

Date of experience: September 8, 2022

From the business

Save when you repair your appliance with PartSelect appliance parts. Same-day shipping, return any part, 100s of installation videos, installation help and the Instant Repairman to help you repair your appliance fast.


partselect.com
Founded in 1999
Truro, NS, Canada