Parts Avatar Reviews Summary
Parts Avatar generally enjoys a positive reputation among its customers, noted for its fast shipping, competitive pricing, and a user-friendly website that simplifies the ordering process. Many customers express satisfaction with the quality of parts received and appreciate the extensive selection available. However, concerns arise regarding delivery delays, issues with customer service responsiveness, and complications with returns, particularly when items are not as expected. While some customers report a willingness to continue using the service despite occasional setbacks, consistent improvements in communication and order fulfillment could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Good price, fast shipping, finding your parts made simple.
Wonderful service, great prices and free shipping can't go wrong.
Hi Gordon,
We are glad to know you're elated with our products & services. We will be looking forward to keeping you delighted with our services every time you do business with us.
Received in short time. The team was following up professionally. Thank you.
Hi Ahmad,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
Have bought from Avatar a few times with no problems with parts and delivery times. Obviously each consumer will have their own experience. Automotive parts can vary in quality depending what you are willing to pay, Avatar generally has price ranges to chose from for a given part (in my case brake and exhaust) which is a good-thing for the consumer. There online service is excellent and easy to navigate and order. Like 1 2 3 and it's done. Will use them again.
Hi JJ S,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Just in time to do my oil change before vacation time!
Hi Nicholas,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
One small problem with order amount. Quickly resolved.
Hi Brian,
Thank you for much for sharing your experience with us. We are looking forward to doing business with you again.
No refound for core, you pay the shipping and they decide after if they pay you or not. No instruction in french for core shipping
Hi Maxime,
We are sorry for the inconvenience but as checked your refund for the core is already processed from our end. For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Their return policy is terrible. I personally returned the parts back to their distribution center and I still had to wait for weeks for the refund and then they charge 10% restocking fee. I do not recommend this company.
Hi K. M,
We are very sorry for the inconvenience you had to face. For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Easy to find what you're looking for.
Good prices.
Fast shipping!
Recommended!
Hi Manuel,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
Very easy to find what I was looking for and place my order!
Hi Andrew,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Had a heck of a time opening an account. Not really user friendly. May be ok on a big computer but not easy on a cell phone
Hi Barry,
Thank you for taking out time to rate us. Your feedback is truly appreciated. We certainly will work on it to make it more user-friendly. We hope to serve you in future too.
The order was a great price, was exactly what I needed and arrived sooner then predicted. Zero complaints!
Hi Geoff,
We are glad to know you're elated with our products & services. We will be looking forward to keeping you delighted with our services every time you do business with us.
The part order was exactly as described and arrived quickly. The part fit in our vehicle and is working great.
Hi Anita,
We are glad to know your experience in doing business with us. Thank you for your feedback!
Very good parts arrived on time website is easy to find subaru parts looks good. Hopping for another parts orders in the near future. Mostlikely ill recommend it to some of my friends having s subaru cars
Hi Camilo,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Very happy with both my experiences ordering from Parts Avatar to date. Both shipments arrived within specified time range and exactly as described. Will be ordering with them again in future.
Hi Mitchell,
It gives us immense pleasure having known that our customers are delighted with our products and services. At PartsAvatar, we strive hard to make our end users feel ecstatic. Thanks for sharing your valuable feedback with us.
My mechanic said the part was fine.
It does not come with reservoir
He was able to use the old reservoir.
There was no issues on installing it.
Hi Mike,
It gives us immense pleasure having known that our customers are delighted with our products and services. At PartsAvatar, we strive hard to make our end users feel ecstatic. Thanks for sharing your valuable feedback with us.
Purolator botched the delivery address and I specifically remember checking it twice before submitting it. So the part took 4 extra days to arrive. Because I was expecting the part to arrive within the next 2 days, I didn't bother getting a courtesy car, and the rule is 48 hours after an incident, I can't get a courtesy car anymore... so I ended up having to take ubers everywhere. This cost me a fortune. I've had a laundry list of issues with Purolator, and have always preferred FedEx. It'd be nice to have some other delivery options.
Hi Nunya,
We are very sorry for the inconvenience you had to face. For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Will order from here again - ordering was quick and easy and delivery was fairly fast.
Hi Bob,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
The struts were very late in arriving, shipping / wait times for parts to arrive is getting slow.
Perfect for my civic 91 Sedan, strongly recommended
Hi Alex,
We are glad to know your experience in doing business with us. Thank you for your feedback!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Bill,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.