Parts Avatar Reviews Summary
Parts Avatar generally enjoys a positive reputation among its customers, noted for its fast shipping, competitive pricing, and a user-friendly website that simplifies the ordering process. Many customers express satisfaction with the quality of parts received and appreciate the extensive selection available. However, concerns arise regarding delivery delays, issues with customer service responsiveness, and complications with returns, particularly when items are not as expected. While some customers report a willingness to continue using the service despite occasional setbacks, consistent improvements in communication and order fulfillment could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Great prices and customer service!
Products took 1 week to arrive from time of placing order.
One item was defective after installing and needed to be replaced, process was simple and straightforward.
Hi Mike,
Thank you for taking out time to rate us. Your feedback is truly appreciated. We are looking forward to doing business with you.
Received parts on time. Did not match the factory parts but we were able to make it work. Screw holes are threaded on factory part The holes on this part were not, so we just used a nut & bolt and put it together.
Hi Len,
Thank you for taking out time to rate us. Your feedback is truly appreciated. We are looking forward to doing business with you.
Good parts and the same as required were delivered
Hi Mohamed,
Thanks a ton for sharing your experience with us. We hope to serve you in future too.
Helpful staff and unbelievable prices! No longer using eBay. Due to overpriced parts and sloooow shipping.
Parts Avatar has got way better deals! And shipping is super fast!
Hi Alec,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. We will share this with the team to let them know to keep up the amazing work.
Excellent customer service. I had several questions about everything from shipping to product fitment and parcel tracking. They were very thorough with every explanation. There prices are beyond competitive and best of all they are a Canadian company and everything is shipped from within Canada. I will definitely shop through them again and let all my buddies who buy parts know about their prices and service.
Hi Naresh,
Thank you so much for updating your review and sharing your experience with us. We are looking forward to doing business with you again and delighting you with our services.
Great delivery time... just put them on... work great... gonna order back ones now. Thx Very Much
Hi Jeff,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Part arrived late, then on install noted latch was cracked it is now on RMA new latch has been ordered hopefully a better experience second time around
Hi Jonathan,
We are very sorry for the inconvenience you had to face. For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
ARRIVED ON TIME FRIENDLY SERVICE RIGHT PARTS WILL ORDER PARTS FROM THERE AGAIN
ONE IDEA WOULD BE BE LESS CONFUSSING WOULD BE SAY(REAR SHOCKS) 1 SHOCK AS WELL AS COMPLETE
MOST PEOPLE WILL ORDER 2 INSTEAD OF JUST
Hi Danny,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Fair prices and quick delivery. Good quality parts. I have ordered from this supplier on several occasions with no issues.
Hi Brian,
We are glad to know your experience in doing business with us. Thank you for your feedback!
I got the part I needed at a fair price and in a reasonable time frame. I was so glad to get back on the road!
Hi Shellie,
Thank you for much for sharing your experience with us. We are looking forward to doing business with you again.
This is my 2nd order and both times I was very satisfied with the service and the merchandise I received. The price was reasonable/ The online chat was superb and ALL the agent that I had spoken to were very knowledgeable and polite. I will definitely purchase more of my car parts from you. Keep up the good work!
Hi Marites,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. We will share this with the team to let them know to keep up the amazing work.
Good, it came a earlier than stated the part is on the and it works very well
Hi Susan,
Thanks a ton for sharing your experience with us. We hope to serve you in future too.
I have order many parts and are very satisfied
With your products
Hi Raymond,
Thank you for much for sharing your experience with us. We are looking forward to doing business with you again.
Delivery, timing and quality of the parts was amazing
Hi Dwight,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
Have used your company a couple times parts are great but shipping sucks waiting over a week both times for parts I ordered parts from rockauto the same day I ordered parts from you got the rockauto
Parts 3 days later yours 10 days later and that was because I talked to somebody on line
Hi Tim,
This is really very bothersome for us. Please email us your concern at customerservice@partsavatar.ca if your issue is still unresolved. We will make sure to resolve your concern & provide you with complete customer satisfaction with our services. We also thank you for sharing your feedback with us.
I cannot exemplify enough how much you really REALLY need to consider shopping somewhere else. No matter how good the prices might seem, the Customer Service is BRUTAL! It cannot be stated strongly enough about how bad the customer service really is. I placed an order on a Monday, the order was not even picked by Friday of that week. It was finally received by Purolator 8 calendar days after the order. (Keep in mind that PartsAvatar has your money by 2 days after the order). I got a notification from Purolator 10 days after the order that the packaged is damaged too badly for delivery. I emailed PartsAvatar immediately after getting the notification from Purolator and have emailed them a second time, and there is still no response. If you want to waste a bunch of time and loose a pile of money, then deal with these guys. If you want your parts in a timely manner and want to be treated with respect after spending 500 dollars, deal with someone else! The dispute through my bank will take 90 days. They have my money and I still need repairs on my vehicle and have to borrow the money now to get the parts from somewhere else.
Hi Andrew,
We are very sorry for the inconvenience you had to face. As checked our team is already in contact with you for the same. Please rest assured, it will be resolved for you. For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
The part was delivered later this morning, just waiting now for the cabin air filter to be delivered!
Thanks
Hi Larry,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Shipping company is nice and prompt delivery, driver called after drop off.
Hi Kenny,
We are glad to know your experience in doing business with us. Thank you for your feedback!
Bought 500.00 worth of parts, crappy service right from day one, said will ship 24-48 hrs well it took a week, tried chat it was like talking to a robot, need to return some parts and just a big run around. Take forever to resolve anything because they don't do phone help. All the signs of a shady outfit
Hi Terrance,
We are very sorry for the inconvenience you had to face. For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Chris,
Thank you for much for sharing your experience with us. We are looking forward to doing business with you again.