Parts Avatar generally enjoys a positive reputation among its customers, noted for its fast shipping, competitive pricing, and a user-friendly website that simplifies the ordering process. Many customers express satisfaction with the quality of parts received and appreciate the extensive selection available. However, concerns arise regarding delivery delays, issues with customer service responsiveness, and complications with returns, particularly when items are not as expected. While some customers report a willingness to continue using the service despite occasional setbacks, consistent improvements in communication and order fulfillment could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Prompt order process and shipping
Part was accurate and pricing was good
All went well finding parts and placing order. That's about all I can say except delivery was a bit slow but that's the carrier issue.
Hi Ross,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Fantastic prices, fast shipping, quality product.
Great site!
Hi James,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
Fast delivery, very happy, i recommend Avatar and i wiil buy again for next parts
Hi Denis,
We are glad to know you're elated with our products & services. We will be looking forward to keeping you delighted with our services every time you do business with us.
Good price fast service and delivery. I'm very happy!
Hi Wayne,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Great products from Parts Avatar, great price, great service!
Hi Marc,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
I have used another vendor that everyone knows for many, many orders. I have about 70 - 80 collector magnets (you know who I mean).
The price of shipping is getting really bad from the other vendor! While not totally their fault, its getting to the point its not worth ordering.
While reading about Parts Avatar, I did read what they said about purchasing local, and I wanted to support that. I decided to give it a try, but my first order was a bit bulky. I never expected much but Parts Avatar came through just fine.
I have now a couple of orders and NO issues at all. I think I have found my go-to supplier for automotive parts! Give Parts Avatar a try, they are very competitive, and fast for delivery.
Thank you!
Hi Curtis,
It gives us immense pleasure having known that our customers are delighted with our products and services. At PartsAvatar, we strive hard to make our end users feel ecstatic. Thanks for sharing your valuable feedback with us.
The parts arrived sooner than expected. But when they arrived one of the boxes were damaged. Just glad the parts were not affected.
Hi Brian,
Thank you for taking out time to rate us. Your feedback is truly appreciated. The same is shared with the concerned team and we will take care you never face such an issue again. We hope to serve you in future too.
Arrived on time. Received in good condition. I recommend parts avatar if you need parts.
Hi Cres,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Ordered parts #PGD1469 for my 2012 X3, both partsavayar website & also Raybestos (manufacturer), show that #PGD1469M would have been compatible with your vehicle (manufactured in 11/11). However the part are not compatible for my car ( built in November 2011). I have to pay return shipping charge myself to get my refund. It is not fair for customers whom ordered wrong parts because of their website or manufacturer's misleading discription and had to pay shipping charge for return.
Hi Guangcai,
We are very sorry for the inconvenience you had to face. As we checked the details, the parts compatibility was dependent on the manufacturing date of the vehicle. Part #PGD1473M is only compatible with vehicles manufactured till October 2011. However as per our website & also Raybestos, #PGD1469M would have been compatible with your vehicle (manufactured in 11/11). The same as provided in the specifications. In this case, return can be as per policy only. E. For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Ordered a bug deflector and they sent the wrong one and insist it is my fault for selecting the wrong part when ordering,(not the case) i had picked the correct vehicle, correct year, correct engine size and still they say its me having picked the wrong part and now i.'m supposed to send it back at my expense in the hope of some kind of refund. Their prices are good but i would have been way better off buying at my local carquest
Hi Abram,
We are very sorry for the inconvenience you had to face. As we checked the details, your given Vehicle Vin [1GKFK13057J122335] shows vehicle details - 2007 GMC Yukon - 5.3L V8 OHV 16V FFV - Sub model - SLE. However the order was placed for sub model - Denali not for SLE. In this case the return can be as per policy only. For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
My experience with Parts Avatar has been excellent! This was my second time ordering from them and I just placed a third! I find their prices to be so much better than most auto parts stores including Can. Tire. I highly recommend to get your parts here!
Hi Jamie,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
I receive the item with no issue. Very happy. And fast deliveries.
Hi Christian,
We are glad to know you're elated with our products & services. We will be looking forward to keeping you delighted with our services every time you do business with us.
Ordered grille for Rav4 sent me a wrong product, now that i want to return the part i did not order they refuse to accept it. Their customer service Nike is a rude person who doesn't inkstand a work regarding the customer service. I do not recommend it at all.
Hi Nadir,
We are very sorry for the inconvenience you had to face. Please email us your concern at customerservice@partsavatar.ca if your issue is still unresolved. We will make sure to resolve your concern & provide you with complete customer satisfaction with our services. We also thank you for sharing your feedback with us.
Everything arrived according to the order. Delivery took approximately 2 weeks and I was informed regularly about the order status.
The parts fit as it was supposed to.
Hi Josee,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Very small delay. All parts received as requested.
Hi Domna,
Thank you for much for sharing your experience with us. We are looking forward to doing business with you again.
I have been ordering automotive parts from Parts Avatar for several years now for my personal vehicles and for family and friends. Parts Avatar prices have always been competative and delivery has been good. Parts Avatar is the place I recommend when asked.
Hi Douglas,
We are glad to know you're elated with our products & services. We will be looking forward to keeping you delighted with our services every time you do business with us.
Web site easy to use and parts are really good quality. Shipping is always quick and they always have stock
Hi Lou,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
Parts fit both vehicles with out issues. I would try parts avatar for my next vehicle repair.
Hi Tony,
Thanks a ton for sharing your experience with us. We hope to serve you in future too.
Fast efficient and the part was correct never had an issue yet!
Hi Andrew,
We are glad to know your experience in doing business with us. Thank you for your feedback!
Answer: They have terrible customer service and wont stand behind their mistakes (which they will make) or products. Would not recomend this place.
Hi Kevin,
We are glad to know your experience in doing business with us. Thank you for your feedback