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Parts AvatarReviews 2,813

2.5
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Parts Avatar Reviews Summary

Parts Avatar generally enjoys a positive reputation among its customers, noted for its fast shipping, competitive pricing, and a user-friendly website that simplifies the ordering process. Many customers express satisfaction with the quality of parts received and appreciate the extensive selection available. However, concerns arise regarding delivery delays, issues with customer service responsiveness, and complications with returns, particularly when items are not as expected. While some customers report a willingness to continue using the service despite occasional setbacks, consistent improvements in communication and order fulfillment could enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
603
value
406
shipping
415
returns
303
quality
1,460
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10,543 reviews
Canada
1 review
0 helpful votes
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Prompt order
October 25, 2021

Prompt order process and shipping
Part was accurate and pricing was good

Date of experience: October 25, 2021
Monica S. Parts Avatar Rep
over a year old

Hi Kevin,

We are glad to know your experience in doing business with us. Thank you for your feedback

Canada
1 review
0 helpful votes
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Good place to shop!
October 25, 2021

All went well finding parts and placing order. That's about all I can say except delivery was a bit slow but that's the carrier issue.

Date of experience: October 25, 2021
Monica S. Parts Avatar Rep
over a year old

Hi Ross,

Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!

Canada
1 review
0 helpful votes
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Simply "The Best"
October 24, 2021

Fantastic prices, fast shipping, quality product.
Great site!

Date of experience: October 24, 2021
Monica S. Parts Avatar Rep
over a year old

Hi James,

It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.

Canada
1 review
0 helpful votes
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Parts order Sept 30 2021
October 24, 2021

Fast delivery, very happy, i recommend Avatar and i wiil buy again for next parts

Date of experience: October 24, 2021
Monica S. Parts Avatar Rep
over a year old

Hi Denis,

We are glad to know you're elated with our products & services. We will be looking forward to keeping you delighted with our services every time you do business with us.

Canada
1 review
0 helpful votes
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New alternator
October 24, 2021

Good price fast service and delivery. I'm very happy!

Date of experience: October 24, 2021
Monica S. Parts Avatar Rep
over a year old

Hi Wayne,

Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!

Canada
1 review
0 helpful votes
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Great!
October 23, 2021

Great products from Parts Avatar, great price, great service!

Date of experience: October 23, 2021
Monica S. Parts Avatar Rep
over a year old

Hi Marc,

It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.

Canada
1 review
0 helpful votes
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I have used another vendor that everyone knows for many, many orders. I have about 70 - 80 collector magnets (you know who I mean).

The price of shipping is getting really bad from the other vendor! While not totally their fault, its getting to the point its not worth ordering.

While reading about Parts Avatar, I did read what they said about purchasing local, and I wanted to support that. I decided to give it a try, but my first order was a bit bulky. I never expected much but Parts Avatar came through just fine.

I have now a couple of orders and NO issues at all. I think I have found my go-to supplier for automotive parts! Give Parts Avatar a try, they are very competitive, and fast for delivery.

Thank you!

Date of experience: October 23, 2021
Monica S. Parts Avatar Rep
over a year old

Hi Curtis,

It gives us immense pleasure having known that our customers are delighted with our products and services. At PartsAvatar, we strive hard to make our end users feel ecstatic. Thanks for sharing your valuable feedback with us.

Canada
1 review
0 helpful votes
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Parts received but box damaged
October 23, 2021

The parts arrived sooner than expected. But when they arrived one of the boxes were damaged. Just glad the parts were not affected.

Date of experience: October 23, 2021
Monica S. Parts Avatar Rep
over a year old

Hi Brian,

Thank you for taking out time to rate us. Your feedback is truly appreciated. The same is shared with the concerned team and we will take care you never face such an issue again. We hope to serve you in future too.

Canada
1 review
0 helpful votes
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2012 4runner front strut assembly
October 22, 2021

Arrived on time. Received in good condition. I recommend parts avatar if you need parts.

Date of experience: October 22, 2021
Monica S. Parts Avatar Rep
over a year old

Hi Cres,

Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!

Canada
1 review
1 helpful vote
Follow Guangcai L.
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Wrong website and manufacture discription.
November 20, 2021

Ordered parts #PGD1469 for my 2012 X3, both partsavayar website & also Raybestos (manufacturer), show that #PGD1469M would have been compatible with your vehicle (manufactured in 11/11). However the part are not compatible for my car ( built in November 2011). I have to pay return shipping charge myself to get my refund. It is not fair for customers whom ordered wrong parts because of their website or manufacturer's misleading discription and had to pay shipping charge for return.

Date of experience: October 21, 2021
Monica S. Parts Avatar Rep
over a year old

Hi Guangcai,

We are very sorry for the inconvenience you had to face. As we checked the details, the parts compatibility was dependent on the manufacturing date of the vehicle. Part #PGD1473M is only compatible with vehicles manufactured till October 2011. However as per our website & also Raybestos, #PGD1469M would have been compatible with your vehicle (manufactured in 11/11). The same as provided in the specifications. In this case, return can be as per policy only. E. For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.

Canada
1 review
0 helpful votes
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Wrong part sent
November 20, 2021

Ordered a bug deflector and they sent the wrong one and insist it is my fault for selecting the wrong part when ordering,(not the case) i had picked the correct vehicle, correct year, correct engine size and still they say its me having picked the wrong part and now i.'m supposed to send it back at my expense in the hope of some kind of refund. Their prices are good but i would have been way better off buying at my local carquest

Date of experience: October 21, 2021
Monica S. Parts Avatar Rep
over a year old

Hi Abram,

We are very sorry for the inconvenience you had to face. As we checked the details, your given Vehicle Vin [1GKFK13057J122335] shows vehicle details - 2007 GMC Yukon - 5.3L V8 OHV 16V FFV - Sub model - SLE. However the order was placed for sub model - Denali not for SLE. In this case the return can be as per policy only. For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.

Canada
1 review
0 helpful votes
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Coil pack
October 20, 2021

My experience with Parts Avatar has been excellent! This was my second time ordering from them and I just placed a third! I find their prices to be so much better than most auto parts stores including Can. Tire. I highly recommend to get your parts here!

Date of experience: October 20, 2021
Monica S. Parts Avatar Rep
over a year old

Hi Jamie,

Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!

Canada
1 review
0 helpful votes
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Fast
October 20, 2021

I receive the item with no issue. Very happy. And fast deliveries.

Date of experience: October 20, 2021
Monica S. Parts Avatar Rep
over a year old

Hi Christian,

We are glad to know you're elated with our products & services. We will be looking forward to keeping you delighted with our services every time you do business with us.

Canada
1 review
1 helpful vote
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Ordered grille for Rav4 sent me a wrong product, now that i want to return the part i did not order they refuse to accept it. Their customer service Nike is a rude person who doesn't inkstand a work regarding the customer service. I do not recommend it at all.

Date of experience: October 18, 2021
Monica S. Parts Avatar Rep
over a year old

Hi Nadir,

We are very sorry for the inconvenience you had to face. Please email us your concern at customerservice@partsavatar.ca if your issue is still unresolved. We will make sure to resolve your concern & provide you with complete customer satisfaction with our services. We also thank you for sharing your feedback with us.

Canada
1 review
0 helpful votes
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Parts for Mini
October 18, 2021

Everything arrived according to the order. Delivery took approximately 2 weeks and I was informed regularly about the order status.
The parts fit as it was supposed to.

Date of experience: October 18, 2021
Monica S. Parts Avatar Rep
over a year old

Hi Josee,

Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!

Canada
1 review
0 helpful votes
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Parts received on time
October 17, 2021

Very small delay. All parts received as requested.

Date of experience: October 17, 2021
Monica S. Parts Avatar Rep
over a year old

Hi Domna,

Thank you for much for sharing your experience with us. We are looking forward to doing business with you again.

Canada
2 reviews
0 helpful votes
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Parts Avatar - the place to go
October 17, 2021

I have been ordering automotive parts from Parts Avatar for several years now for my personal vehicles and for family and friends. Parts Avatar prices have always been competative and delivery has been good. Parts Avatar is the place I recommend when asked.

Date of experience: October 17, 2021
Monica S. Parts Avatar Rep
over a year old

Hi Douglas,

We are glad to know you're elated with our products & services. We will be looking forward to keeping you delighted with our services every time you do business with us.

Canada
1 review
0 helpful votes
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Great service and quality parts
October 16, 2021

Web site easy to use and parts are really good quality. Shipping is always quick and they always have stock

Date of experience: October 16, 2021
Monica S. Parts Avatar Rep
over a year old

Hi Lou,

It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.

Canada
1 review
0 helpful votes
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No problems
October 15, 2021

Parts fit both vehicles with out issues. I would try parts avatar for my next vehicle repair.

Date of experience: October 15, 2021
Monica S. Parts Avatar Rep
over a year old

Hi Tony,

Thanks a ton for sharing your experience with us. We hope to serve you in future too.

Canada
1 review
0 helpful votes
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Best place for parts
October 15, 2021

Fast efficient and the part was correct never had an issue yet!

Date of experience: October 15, 2021
Monica S. Parts Avatar Rep
over a year old

Hi Andrew,

We are glad to know your experience in doing business with us. Thank you for your feedback!