Parts Avatar Reviews Summary
Parts Avatar generally enjoys a positive reputation among its customers, noted for its fast shipping, competitive pricing, and a user-friendly website that simplifies the ordering process. Many customers express satisfaction with the quality of parts received and appreciate the extensive selection available. However, concerns arise regarding delivery delays, issues with customer service responsiveness, and complications with returns, particularly when items are not as expected. While some customers report a willingness to continue using the service despite occasional setbacks, consistent improvements in communication and order fulfillment could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Although the product was correct for the Nissan SUV. The manufacturers did not put tape/glue on the corners. Unfortunately all 4 got damaged due to the window catching. I bought 3M double sided tape to improve the situation. Worked well but product has a few cracked points because of manufacture lack of using tape.
I ordered parts that show in stock. Nothing has even shipped yet. My other parts have already arrived from a competitor.
There online chat was no help. Wont even tell me when they will ship. BUT>>> I CANT CANCEL THE ORDER. Terrible service!
Hi Peter,
Sorry, but the order was placed on Sun, 31 Jul 2022. Carriers are closed on weekends. Also, it was a long weekend with Monday being a holiday. The order was placed for ground shipping and it takes 3-5 business days for the order to be delivered in ground shipping. For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve them for you. Your feedback is valuable to us. Thanks for sharing it with us.
Ordered it on a Thursday got it on Monday. Fast shipping and always the right parts
Hi Cheryl,
Thank you so much for sharing your experience with us. We are looking forward to doing business with you again.
One more time I received my product on time. I'm very satisfied.
Hi Paulo,
We are glad to know you're elated with our products & services. We will be looking forward to keeping you delighted with our services every time you do business with us.
Just a quick thank you note to the Vendor. When I needed confirmation that my item was shipped, a follow up response was almost immediate. Great service
Hi Nick,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
The parts I ordered were delivered in a reasonable time and the people on the live chat were very helpful. The parts were shipped in a box without any packing material. Luckily they were not damaged even though they were very loose in the box. I would suggest they ship in a box with enough bubble wrap that they have less chance of being damaged in transport. Otherwise the parts were the correct ones and I saved literally thousands compared to what the dealership charges for the parts. They look to be good quality and I will see how long they will last.
Hi Randy,
Thank you for taking out time to rate us. Your feedback is truly appreciated.
We are looking forward to doing business with you again.
I ordered a part specifically for my vehicle and when it came, about 2 weeks, i couldnt not install it due to the wrong fitment (it is supposed to be 3M tape but mine came with screws and fasteners). Contacted the customer service and they said I have selected the wrong part and when I showed the proof that the website confirmed my vehicle, they said the part is not available for my concerned vehicle and now i cannot return it due to their policy (parts cannot be returned if installation was done by any means). They are not paying for the return fee as well. Do not buy from this website!
Hi Quan,
We are sorry for the inconvenience but as we checked the details, your required the deflector with drill mounting but the part ordered comes with stick-on mounting. In this case, you can return the part as per our return policy.
For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve them for you. Your feedback is valuable to us. Thanks for sharing it with us.
Found the right part for a decent price, came in great shape and fit perfectly. Problem solved without having to pay a untrustworthy mechanic to replace it and charge me an arm and a leg.
Hi Josh,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
Quick efficient and and very speedy service. Plus a price that was unbelievable. The BBC same part from s dealer was going to cost 3 times as much. It also fit and functions just like the original. Thss as no you Parts Avatar!
Hi John,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Shipped on time. Good quality just as shown on the picture.
Hi Emmanuel,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
Buyer Beware - they will not honor manufacturers warranty and after they admit the parts are inferior and that is why they failed want me to purchase the same inferior parts to get a refund on the failed one - THEY ALSO STILL HAVE MY FAULTY PART and I paid to get it to them paid the mechanic to remove it and I am out of pocket for all that. DO NOT BUY OFF THIS BUSINESS THEY ARE DISHONEST AND WILL NOT HELP YOU.
Hi Allister,
We are sorry for the inconvenience but as we checked your case history, our team approved your warranty for the parts and shared the policy with you to help you with the warranty replacement of the parts. The installed and used parts for a period of time can only be replaced under the warranty. We request you to please be in contact with our team to complete your warranty process. Your feedback is valuable to us. Thanks for sharing it with us.
I trust Parts Avatar when I need parts for my BMW Car. Easy yo order online, fast transaction, and great customer service. 5 star to Parts Avatar.
Hi John,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
Parts are competitively priced, inventory is quite large and I was able to source quite a few parts for a 1997 model year. So far pleased with service, and most of my orders have been free shipping which is a plus.
Hi Alex,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
Bought four filters. Two didn't fit as described. Had to pay half the price of the two filters to return them. Ended up buying off Amazon where I don't have to worry about mix-ups.
Hi Chris,
We are sorry for the inconvenience but as we checked the part was ordered with the wrong specifications and in such case, the return is processed as per our return policy. For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Order was only partially filled, one part was not avalible, only found after after the order was placed. One of the parts that arrived(brake caliper) was a rebuild but was not usable, leaked fluid.
Hi Adam,
We are very sorry for the inconvenience you had to face. For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
I was happy to receive the piece, I was fast and exactly what I need and in a great condition.
Hi Tanya,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Still waiting for my money for a return? Did all the procedures. Packaged the product in original form. Gave the receipt. Sent it back via registered mail. Still been over a month nothing? What a joke.
Hi Sergio,
We are very sorry for the inconvenience you had to face but it takes 15-20 business days for the return to be processed and to initiate a refund. Your refund will be processed within 24 business hours. For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Excellent company to deal with and fast free shipping, 5 stars!
Hi Guido,
Thank you for much for sharing your experience with us. We are looking forward to doing business with you again.
Bought the item with them because of their website's claim they ship in 4-36 hours. There's nothing like having to explain to a person they can't have their vehicle back for almost two weeks because you're waiting for a part that takes an hour to replace.
Hi Steve,
We are sorry for the inconvenience but the order was placed for ground shipping and it takes 5-8 business days for the order to be delivered in ground shipping. For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve them for you. Your feedback is valuable to us. Thanks for sharing it with us.
So they don't paye the core deposit return shipping and the value of the core deposit is less than the shipping cost, how in the world does that make sense. Why would anyone want to pay more money to return a core to them lol? Come on this is nuts, I might as well sell it for 5$ to any pawnshop near me. My core is also functional and it great condition, they could literally resell it for 300$ just by cleaning it up but they wont pay 60$ shipping... nice stuff.
Hi Jesse,
We are sorry for the inconvenience but we carry both the remanufactured parts and the new parts. The new parts don't include the core charges. Shipping back the core is the customer's responsibility and the same is provided on our website. The customer living far from the warehouse can also order new parts to avoid the core cost. For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Chris,
We are very sorry for the inconvenience you had to face. For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.