Parts Avatar Reviews Summary
Parts Avatar generally enjoys a positive reputation among its customers, noted for its fast shipping, competitive pricing, and a user-friendly website that simplifies the ordering process. Many customers express satisfaction with the quality of parts received and appreciate the extensive selection available. However, concerns arise regarding delivery delays, issues with customer service responsiveness, and complications with returns, particularly when items are not as expected. While some customers report a willingness to continue using the service despite occasional setbacks, consistent improvements in communication and order fulfillment could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Stay away from this company, the customer service is a joke like the company itself, they just want your money. I ordered a part for my car on their website after checking the car fitment but to be sure before paying for it I had a chat with one of their agent and he confirmed that was the right part fit for my car model. As matter of fact the part was wrong and did not fit my car, so I sent an email to customer service and returns telling that I was going to return it as the part was wrong and one of their so called "agents" told me to follow the instructions on the web site for returns. I followed all the instructions and sent back to them with Canada Post at the cost of $21.38 from my pocket, after 4 days that they had received the part still i didn't get any refund yet they keep telling me, by emails as they do not have a phone number, that I had to wait for the refund as they have to investigate the case so in order not to loose my money I contacted PayPal, that was my method of payment, and right away they got my money back. Now the problem I have with this "Mickey Mouse" company is that they are refusing to pay me back the $21.38 that I spent to send back the part even though they posted a wrong part on their web site and a customer service agent confirmed with me that the wrong part was a good fit for my car. This is one of the worst company that I dealt with and the customer service are trained to take your money any way they can and I bet if I hadn't contacted PayPal for a refund probably they were going to keep the money I paid for the part with some twisted excuse. Avoid this company!
It was good got parts fast and they all fit no issues
Hi Stacey,
Thank you for much for sharing your experience with us. We are looking forward to doing business with you again.
Good products at good price with reasonable shipping delay.
Hi Charles,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Complete exhaust front and rear catalyseur whit bolts kit and gasket tanks am very happy
Hi Mathieu,
Thank you for much for sharing your experience with us. We are looking forward to doing business with you again.
Bought brake calipers - prices were on a par with Rock Auto but the return cost for the core parts was crazy... I had to send from BC to Ontario and the cost of postage was more than the core charge so the parts cost $100 more than I expected!
Hi Marcus,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
Pièces reçu plus tôt que prévu et prix très compétitif, je recommande ce site! La qualité est également au rendez vous!
Hi Med,
We are glad to know you're elated with our products & services. We will be looking forward to keeping you delighted with our services every time you do business with us.
It was a good experience for me right from the moment I enquired to the day parts were delivered. Good follow up.
Hi Debo,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Price was OK, parts fit and were correct and delivery was timely.
Hi Peter,
Thank you for much for sharing your experience with us. We are looking forward to doing business with you again.
Parts categories are easy to access, fitment charts are easy to understand and simple checkout options.
Shipping was fairly quick. Prices are very competitive and large selection for my late 80's vehicle.
Hi Mark,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
I'm not sure how these guys have such good reviews. Terrible customer service and extremely slow delivery. I ordered parts the same day from a competitor, and I already have the parts, these guys haven't even shipped yet. Nothing is ready (air and oil filter, spark plugs) and they won't let me cancel, even though nothing is even ready to ship.
Hi Steve,
We are very sorry for the inconvenience you had to face. As checked your order has been canceled and refunded as per your request. For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Originally, I gave a 3 but I am giving them 4 stars. My order was finally updated with the carrier and looks like its going to all get here on time. I'm not sure why I couldn't get answers but I'm happy it's going to get here in time for my appt.
Hi Lori,
Thank you for taking out time to rate us. We’re sorry your experience didn’t match your expectations. For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
The order for air bags was made and price was good as was the quick delivery.
Hi Wayne,
Thank you for much for sharing your experience with us. We are looking forward to doing business with you again.
Pleasant and fast delivery service. The backorder springs were not marked as backorder when i bough em but became back order on my bill
Hi Simon,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
There was a delay in the delivery, but you were so kind to let me know. A few days later, I had my parts. So a very big Thank You for everything. Your parts are at a very reasonable price with only one tax instead of the two in Quebec.
HI Denis,
We are glad to know you're elated with our products & services. We will be looking forward to keeping you delighted with our services every time you do business with us.
One of my order had to get from another warehouse, it took longer to be shipped. Anyhow It was nice to received message from one of a staff on the issue.
Hi Rewat,
Thank you for taking out time to rate us. Your feedback is truly appreciated.
Be aware. Make sure and triple make sure you have bought the correct part. DO NOT follow any advice from a Parts Avatar representative via the site chat. Before buying a part for my car, I spoke to a Rep and after a lot of exhausting questions told me the part I needed. I was unsure but took his expert advice. He told me no problem just return the part if not correct. Day later while still a work in progress I proceeded to cancel the order and purchase what I thought was the correct part, only to be told by another Chat Rep. No leave it to go through as correct part. Well guess what it was the wrong part. After fluffing me off for over 5 days. I got an Email stating "I" had purchased the wrong part and "This" is the part you should have ordered. Really? So $60 later and 15% Re-Stock fee, Lets see if they are so quick paying me back?
Hi Paul,
We are very sorry for the inconvenience you had to face. As checked our team provided you with a pre-paid return shipping label for the return of the part and you will be getting a full refund for the part as well. As per the return tracking, the parts are still in Transit and your refund will be processed within 7-10 business days of the part being received back at the warehouse. For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Je suis très satisfait! Livraison rapide et bon prix
Hi Mario,
We are glad to know your experience in doing business with us. Thank you for your feedback!
Ordered two identical parts and received one correct and one not. Return process was quick and simple though so good service on that end.
Hi Dave,
We’re sorry your experience didn’t match your expectations.We will take care that you never face such an inconvenience again with us in the future. Your feedback is valuable to us. Thanks for sharing your feedback.
I like the variety in pricing and quality these belts should last at least 5 years I'm hoping.
Hi Kelcey,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Always a good experience and happy with my purchase
Hi Steve,
We are glad to know you're elated with our products & services. We will be looking forward to keeping you delighted with our services every time you do business with us.
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Hi Marcello,
We are sorry for the inconvenience but we checked the details and the case was already escalated just after you had contacted the online support to get the issue resolved, our return policy clearly states that we are unable to get the return shipping cost reimbursed. But you returned the part on your own after your case was escalated. The full refund for your order was already processed from our end. As far as the return shipping cost is concerned, our online system can only enable us to get a prepaid return shipping label to return the item at no extra cost. This case for already escalated & under investigation. A return label was also approved but just then we found that you've already shipped back the part.
Our online system doesn't allow us to process refund transactions for any value more than the amount the user has paid. However, our team has offered you a discount on your next order. We request you to please check your mail and contact us back to avail the discount. Your feedback is valuable to us. Thanks for sharing it with us.