Parts AvatarReviews 2,814

I see no evidence whatsoever that you are cheaper rhan Rockauto - which is what you claim.
I hate dealing with Rockauto but the bottom line, despite their questionable shipping cost practices, is they are less expensive.

Once you order, you're stuck!

Ordered over $500 of parts. Contacted PartsAvatar after 4 days when I didn't receive a shipping notification. Was told it would be another 3 business days before parts ship. That means I wait 2 weeks total for parts that are supposedly in stock.

PartsAvatar would not let me cancel the urgent part of my order, despite THEIR delay.

Last time I order from them.

I am very sad because after 15 days of ordering I still have not received the goods. Their service is very slow.

30% restock fee on parts! Robbery. Never will I shop here again. Last I check parts don't expire! No need!

Order parts that were in stock. Left a bad SJ review because of the checkout issues I had and was contacted asking to elaborate (which I did). Parts haven't shipped after a week, the ETA was days ago. Parts eventually shipped but took most of a week.

I asked the CSR if a certain TPMS sensor would fit, they said it wouldn't and gave me a new product. I ordered 4, they sent 16, the part didn't work, and they refused to refund it. This place is a disgrace.

My order 82EF8CDK5 was my 2nd time ordering parts for my car. I ordered on Friday Aug. 4th and was told delivery would be Thur. Aug. 10 - Fri. Aug. 11th. Now I'm not the tied to my phone type so I didn't check my email until Tue. Aug. 8th. That was when I found an email to verify my order. I couldn't believe that this had held my order being shipped. Certainly didn't hold up your billing my Mastercard. Even by Tuesday the 8th it wasn't shipped which now holds up the repair 2 weeks being the next time my mechanic could do it. I have cancelled my order and re-ordered from Rock Auto which still is too late. You made me give you my phone number in case there was a problem with shipping but never used it to call, just sent an email. You won't have to worry in the future about verification as I will never order from Parts Avatar again. Very, very poor service.
Please feel free to verify what I have written. It is all the truth and I have emails to prove it.

It was a nightmare from the second I clicked confirm purchase from payment problems to shipping. I was given the wrong tracking # to a company that wasn't even delivering my purchase. FINALLY after many lengthy chat sessions as you can not physically talk to anyone I finally found out which company is shipping my purchase along with another wrong tracking # I have finally located my purchase and hopefully should be here Monday only 17 days after my purchase that said delivery date 3-5 days from purchase

I ordered a radiator for my truck and picked the one their website said would fit. I completed the purchase and then it was discovered that it doesn't fit. I tried to stop the order but they said it was too late. I returned the radiator when it was delivered. I messaged for over a month trying to get my refund so I could order the right radiator, when I finally got it they charged me $72.00 restocking fee for their mistake. I have a picture saying it would fit, and they tried to justify their mistake by sending a picture saying it wouldn't fit after the fact. I would have given them less of a rating but 1 star was the lowest.

Easy to order.received in a timely fashion.part is excellent.thanks

I bought car parts from Partsavatar online back in September 24,2021. I was told that my parts would be arriving in 2-3 days, which never happened, I was told to wait a few more days then a month went by and still not all of my parts had arrived? Partsavatar blamed it on Purolator for being late? I had written to Griffin in regards to not receiving one of my parts which was a exhaust muffler hanger by AP EXHAUST - 8196 $9.07 he said that I would receive a refund because there is none in the warehouse. I am still waiting for a refund from Griffin who said that I should have it anytime, that was months ago? I am still waiting to this day. I e-mailed Griffen countless times for my refund?
I also have another dispute with Partsavatar.
I received a wrong cv shaft that does not fit on my vehicle. I asked for a refund and was refused? I contact Marcus from Partsavatar and he had said that I will not get my refund for the New CV Axle Shaft - ******* $58.38 for my 2004 Honda Accord? I asked why? Marcus claims that I am at fault for ordering the wrong part. I tried making him understand that It was one of Partsavatar employee's who had said that it was a fit, that's why I ordered it in the first place Marcus! To no avail would the parties involved listen to what I said? I continued inquiring to why I was not reimbursed with Griffen and several other employee's and never got an answer back? Why is there not a REAL phone number to talk to a REAL person at Partsavatar? Do not do business with these types... THIEVES!

Parts were OK and prices were very good--parts arrived in a reasonable time---BUT NO humans to ask questions to, no phone calls permitted (no phone numbers) and the "live chats" are not human, they are AI and are limited in their rote and inexperienced replies and helpfulness

I had a problem using Paypal for some reason and used my wife's credit card. Parts were easily found and there were a wide selection of products and price ranges.

Fast shipping and part was exactly as described not to mention the price was the cheapest I could find for a Quality master cylinder

I've ordered numerous times from Parts Avatar and their service, pricing and delivery were second to none. They had parts in stock that my local parts store couldn't even get such as a rear window wiper motor and hood prop strut.

Good selection of different suppliers of the same item, so there is lots of options. Parts Source did not even have one supplier.

The part I need is out of stock... when I asked when in stock can I be advised but told I have to keep calling back? I wanted approximate price info but never told.
Poor!

In October of 2021 I bought a pair of Lift Supports for a 2010 Nissan Rogue. They initially worked fine and were easy to install. Then in February of 2023 they failed and would not hold up the tail gate anymore. I looked up the warranty from the manufacturer (Tuff Support) and saw that it was for two years. These lasted for a year and a half so were within the warranty period. I then contacted Customer Service at Parts Avatar and gave them my order number (7LANC49K9) and explained the situation to them. They in turn replied that they only warranty parts for one year. I then advised them that their own website Warranty disclaimer says that they uphold all manufacturer's warranties and that Tuff Support has a warranty of 2 years. The Customer Service Represenative (Scott) then sent me a link to Parts Avatar's warranty policy and it was the same one I had referenced and wrote again that they only warranty parts for one year. I then wrote to him that there is absolutely no reference on Parts Avatar's warranty policy of one year anywhere in the dialogue. He proceeded to tell me again that they only have a one year warranty policy and then asked me if there was anything else he could help me with.
Scott's writing skills seem a bit lacking in full comprehension of the English language and I suspect that he may be off-shore somewhere. It seems like he was trained to reference a script and not really understand what my issue was concerning. So, to me, it appears as if the Customer Service contact is there to dodge and deflect the customer from getting a real answer or some type of mutual agreement and is simply hiding behind a scripted message and just repeats the same answer. Nor did he offer me an alternative route such as talking to his Supervisor or taking my name and contact information to have a conversation with someone with higher authority. He also did not outline any other procedure I might follow to return these parts for an exchange or refund. My exchange with Scott made me feel like Parts Avatar is taking our money but not accepting any responsibility to help out when actually needed. I am so, so, so disappointed in this whole situation and experience. I am not likely to order from Parts Avatar in the future. As a note to anyone who reads this please ask up front who the manufacturer is and their warranty policy and also ask what the warranty is for the parts you are ordering from Parts Avatar. As the saying goes, "Buyer beware".

Recceived rear shock mounts for my 2014 Mazda CX5 and were the wrong parts they are made for a volvo they are 3/4in to short from hole to hole. Been 3 days and 4 customers service rep. Trying to tell me that it should fit my suv PART # 924-412hp IS FOR A VOLVO AND ARE GIVING ME THE RUN AROUND FOR RETURNING THIS PART DO NOT BUY AYTHING FROM THEM I REPEAT MY SELF DONT BUY A SINGLE THING. I have just received an email will get back to me within 24 to 48 hour all i can say is WOW

So I order a set of low control arms for a car, the parts arrive, and the courier drop some off on the doorstep like normal but unfortunately, it was raining out that day, and the boxes get soaked, and ruined, I needed to return one of the control arms because our car got smashed up and we did not need it. It was still brand new, but unfortunately, the box was destroyed because of the rain parts avatar says they would take it back with a 30% restocking fee out of the goodness of their hearts, but I had to pay for the return shipping so from sale price $90 part I get back $62.80 and it cost me $50 to return it and then they get to sell the part again for full price of $128 plus tax that's a dirty scam and I have bought thousands in parts from this company and I will never buy another part from them again. This is their email….Hey Kevin,
Greetings of the day!

This is regarding Order Id: 80C811IP5 (Returns) - Parts Avatar.

We would like to inform you that as checked with the concerned team, there will a 30% restocking fee on the return of the part without the manufacturer's box. This is an exception approved by the higher management as a goodwill gesture from our end.

We request you to please confirm the same with us over this chat, so that we could assist you accordingly.

Thanks
Scott
Team Parts Avatar