Parts AvatarReviews 2,814

Service of my part was excellent from start to finish of the ordering and receiving process

My part was easy to find, shipped quickly and arrived in perfect condition

Parts were damaged but okay to install, the box was badly damaged from shipping, the rotors had marks on them and the box with the pads were crushed, but I still installed them and they were okay

I ordered a part for my car which was confirmed by Parts Avatar as a good fit according to the Make, Model and Year.

Shipping time was excellent as the ordered part was received super fast.

Unfortunately, the part did not fit my car. I tried to return it using the "easy returns" claim but found only silence from Parts Avatar staff even though I gave them all the information needed to justify the return.

This is not acceptable when I had trusted Parts Avatar to ensure a good fit for my car.

Always fast shipping and good prices
But they must be on sale regular prices inflated

Friendly courteous and quick service. Easy to purchase.

Please tell us about your overall experience with Parts Avatar:

Too many parts can choose from, price was good, online chat was very friendly and helpful

I could not find the part I wanted. When I talked to an agent he found the part I wanted and said it was in stock!

The product ordered was as expected and delivered in a timely manner. It is of good quality and installed easily.

Always find what I need at good prices. Delivery is usually only a few days and most times comes before expected delivery date

I had trouble communicating with parts avatar and was misinformed by the chat on what to buy. I sent the parts back and am waiting for a refund. Your time is greatly appreciated.

Easy, no trouble, great value, fee shipping and timely.

Easy shopping, fast delivery and good pricing. It's not easy to find parts for my old car.

Have previously had great experiences with PartsAvatar but this time they sent the right brake shoes and hardware but the drums they listed on the website were wrong. The drums that arrived didn't even match each other! Took about a week to get the return sorted out (so I didn't need to pay the return shipping) and to get the new (proper) parts. Was super frustrating because I didn't realize the drums were wrong until I had everything torn down and the new shoes on.

Simple, but my only comment is I wanted to order two rear struts and I had a hard time finding a left hand strut to go with the right hand strut but I eventually found it, would just be nice if they suggested The matching strut on the same page.

Excellent service and speedy delivery of items ordered.

Thanks for the quick shipping and the matching of the product.

Parts Avatar appear to be able to find a number of reasons to ensure parts that don't fit your vehicle was your fault not theirs
The return policy includes shipping parts back at your expense and a 15% restocking charge
So on a 200 dollar part you'll (depending on where you live in proximity to their warehouse) encore a 15% restocking charge which is 30 dollars and 65 dollars in shipping fees, so now it has cost you 45% of your original purchase to return a part to Parts Avatar
Where as Amazon and many other vendors the return shipping is covered by them

I originally purchased pads and rotors from Napa, but was ver shocked at the price. Parts Avatar had comparable products with about a 30% savings. Free fast shipping in Canada, parts avatar saves me $350. Thanks!