Parts Avatar Reviews Summary
Parts Avatar generally enjoys a positive reputation among its customers, noted for its fast shipping, competitive pricing, and a user-friendly website that simplifies the ordering process. Many customers express satisfaction with the quality of parts received and appreciate the extensive selection available. However, concerns arise regarding delivery delays, issues with customer service responsiveness, and complications with returns, particularly when items are not as expected. While some customers report a willingness to continue using the service despite occasional setbacks, consistent improvements in communication and order fulfillment could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
The issue i have is that there is no options for shipping to be sped up. It takes at least a week after an order has been processed, paid for, and receipt sent to get any progress. That 1 - 3 day delivery promise doesnt even make being processed. For example I have an order processed Aug 25 th, finally gets " shipped " on the 28th of August. Its Aug 31st and the order hasnt been updated leaving etobicoke on the 28th? That puts delivery around the 5th of Sept.? 1 - 3 days? Get bent here is the proof of purchase
Thank you for your order!
Your order 82K8343F6 has been received. We will let you know when it ships and is headed your way.
Happy repairing,
The PartsAvatar Team
Sent wrong part and dont want to send return paid postage. Not recommended, I added my cehicle details in thier vehicle selection and than ordered recommended part, now they sent me wrong part and dont want to be responsible for shipping
Hi Musharaf,
We sincerely apologize for the inconvenience that you have had to face. As I have checked, the part that you have ordered fits the vehicle that comes with manual parking brakes, which is not the case with your vehicle. The fitment note is mentioned on our website for the part. As per policy, in cases like this, it is the customers responsibility to ship the part back to us. I hope you understand our limitations.
However, we have escalated your case and our returns team is looking into it on priority in order to get back to you with the best possible resolution. Please allow us some time.
For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Ordered twice now from this company. First time took 2 plus weeks to receive item. Next time still took 2 weeks. Yes free shipping but if you have a core or need to return it's on YOUR expense to ship back. I will not be dealing with this place again.
Hi Anthony,
We are really sorry for the inconvenience that you had to face because of us. We would like to inform you that as per policy shipping back the core to the warehouse is customer's responsibility. We also want to apologize for the delay in delivery, as in your case the part that we had in stock had some issue in it. Hence, we could not ship that part. It was an uncommon instance. Please rest assured that your feedback is duly noted. We will take care that you do not face this kind of issue with us again in the future.
For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Placed an order on Aug 18, only one package arrived. Other parts only state that a label is printed. It was supposed to arrive nearly a week ago. Can't call Parts Avatar, only chat or email. No fix yet. So it appears some are still waiting to get shipped and yet I get updates stating some parts Canpar has and is going to deliver and Canpar has no idea where it is! They too are a company that has no telephone number to call. Might be the last time for me to use Parts Avatar!
Hi Tim,
We are really sorry for the inconvenience that you have had to face. We would like to inform you that unfortunately our telephone services are down due to technical issues. We are working on fixing it. As I have checked, your case has already been escalated and our shipment team is working alongside the carrier on priority to get the order delivered to you at the earliest. We will also keep you posted regarding the order status over mail as soon as we get an update from the carrier. We will also make sure that you do not face such kind of issue again with us in the future.
For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Bought two parts from avatar parts. The thermostat comes with no gasket but photo has gasket. Worst of all, radiator has a very deep straight cat cross and unluck I inspected all of before I put back to my car. Otherwisse it would be other disaster while driving on the road. Coolant will be wasted, engine will get overheat again, will be lot of disassembling again. A huge wasting of my time and money.
Hi Allan,
We are really sorry for the inconvenience that you had to face because of us. As I have checked, your case has already been escalated and the returns team has shared a pre paid shipping label with you to return the part. We request you to return the part to our warehouse using the label provided to you over mail and we will provide you with a refund for the part. We will also make sure that you do not face issues like this again with us in the future.
For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Used to buy all my spare parts with them but the one time I needed a refound/exchange learned you have to buy the part again and it'll be reinbursed within 10 days. I can't have my car sitting at the shop for 20+ days waiting for parts I already waited for. I'd stick to simple replacement parts if I was buying from them again
Hi,
Thank you for taking out time to review us. We are really sorry for the inconvenience that you had to face. We request you to please reach out to us at customerservice@partsavatar.ca if your issue is still unresolved and we shall resolve it for you quickly. We will also take care that you do not face issue like this again with us in the future. Your feedback is valuable to us. Thank you for sharing it.
Something don't know with help to choose the part for my car need
Hi James,
Thank you for taking out time to rate us. Your feedback is truly appreciated.
The first time I ordered company very good thanks quality and good service
Hi,
Thanks a ton for sharing your experience with us. We hope to serve you in future too.
Just perfect pieces for me cars. And buying again for other parts
Hi Andre,
Thanks for taking time out to share your feedback. We value customer’s feedback. Hope to see you again in the future too!
I ordered what was pictured in a generic photo and found out upon receipt what was pictured wasn't accurate
Hi Keith,
We are really sorry for the inconvenience that you have had. We would like to inform you that the images on our website are generic in nature. The part that you have ordered comes in single quantity. We would also like to inform you that ground shipping is free for orders at and above CAD $99. As I have checked, your order value is less that that. We are sincerely apologetic for the inconvenience. Please rest assured that we will take care that you do not have such kind of inconvenience with us again.
For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Parts Avatar sent me the wrong (expensive) part for my vehicle and would NOT refund me. IMAGINE! All I wanted was either refund me or send me the correct part. After 3 requests they would not help me. Then they sign off their emails with...'Your Customer Service Team'. What customer Service? They make a mistake sending me the wrong part (well over $100 dollars) and refuse to rectify their mistake. Look elsewhere people for your auto parts needs. This could happen to you as well. In all my dealings of buying from Online Companies I have never had such an experience. They have totally screwed me over and kept my money. I'm stuck with a useless part that I do not even know what it is for.
Hi Phil,
We are really sorry for the inconvenience that you have had. We would like to inform you that we have a 30 days return policy for the parts on our website. As per your case history, unfortunately your order has passed that time line. However, we have escalated your case and our team is trying to figure out a way to resolve your issue on priority. Please allow us some time to get back to you with an update regarding the matter.
For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Order will be put as pending for a few days before it's shipped, even if it just one item
Hi Christopher,
Thank you for sharing your feedback. Please rest assured that your feedback is duly noted. Looking forward to seeing you again soon.
The product Looks good, we will see if they perform good,fast shipping, price good
Hi William,
Thanks for taking time out to share your feedback. We value customer’s feedback. Hope to see you again in the future too!
Ordered parts for my 2016 F150. Came well packaged. Delivered in the time frame I was told it would be. Definitely order parts here again
Hi Pete,
Glad to hear that you had a good experience with us. Looking forward to doing business with you.
Front wheel bearings, lower ball joints, rotors and pads were ordered on Sunday delivered on Friday and installed on Saturday. Overall it was a good experience.
Hi Joe,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
Part fits perfect. Easy install. Window is working great again.
Hi Greg,
Thanks a ton for sharing your experience with us. We hope to serve you in future too.
I have just finished with the worst customer service chat ever! Would not, could not help me with a return. I just want my return label (which I am paying for) so I can return a part. Customer service just keeps copying and pasting the same thing over and over to me! They are not answering my question or dealing with my issue! Very very frustrating process! I just want my return label so I can send back a part we did not use! Should be pretty simple.
Hi Jason,
We are very sorry for the experience you've had with us. Please email us your concern at customerservice@partsavatar.ca & we will make sure we get it resolved in quick time for you. We will also make sure you do not have to face any such inconvenience in future with us.
I received the right exhaust manifold for a 2013 ford F 150 3.5l engine instead of the 5.0 engine that was selected. I need to replace both manifolds. They were ordered at the same time from the same web page. This is extremely frustrating as I need to get the vehicle safetied.
Hi John,
We sincerely apologize for the inconvenience that you had to face. As I have checked, your case has been escalated and our returns team is working on your case on priority. Please rest assured that we will get back to you with an update regarding your issue over the mail soon. We will also take care that you do not face such kind of inconvenience with us again in the future.
For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Quality parts at oem specs an beyond always on time for my last minute fixes
Hi,
Thanks for taking time out to share your feedback. We value customer’s feedback. Hope to see you again in the future too!
Ordered rotors, brakepads for 2015 500C Fiat Abarth. The parts sent to me were obviously for a truck! They asked for pics of the parts side by side for comparison. I took my tires off again to show them. Then they took over a week to get back to me asking me to basically take my car apart AGAIN so i can send them measurments when the parts are obviously way too big and the bolt pattern is way off.they are ignoring me now with my request to just return all the wrong parts they sent and get refunded my money. What a nightmare dealing with partsavatar.
Hi Stephen,
We are really sorry for the inconvenience that you had to face. As I have checked, your case has already been escalated and a resolution has been provided to you. Please return the part back to us using the shipping label provided to you and we will provide you with a refund for the part. We will also take care that you never face such inconvenience again with us in the future.
For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
We appreciate you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused. Your feedback is duly noted and we assure you that we will do better next time. Looking forward to serving you again in the future.