Parts Avatar Reviews Summary
Parts Avatar generally enjoys a positive reputation among its customers, noted for its fast shipping, competitive pricing, and a user-friendly website that simplifies the ordering process. Many customers express satisfaction with the quality of parts received and appreciate the extensive selection available. However, concerns arise regarding delivery delays, issues with customer service responsiveness, and complications with returns, particularly when items are not as expected. While some customers report a willingness to continue using the service despite occasional setbacks, consistent improvements in communication and order fulfillment could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
2nd time ordering. Quick shipping and package arrives perfectly and is a quality part. Thank you and I will continue to order from you!
System is easy to use. Vehicle information is very accurate
Hi Gordon,
Thank you for taking out time to rate us. Your feedback is truly appreciated.
Great quality, good condition, fast shipment. Great, great, great, great,great
Hi Daniel,
Thanks a ton for sharing your experience with us. We hope to serve you in future too.
Great service, good parts, fast shipping, highly recommended
Hi,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
Slight issue with first order, but customer service contacted me directly to fix the issue quickly.
Thanks
Hi Logan,
We sincerely apologize for the inconvenience that you have had because of us. As I have checked, your case has already been escalated and a refund for the 10% discount has been processed from our end. We are sorry that your experience did not meet your expectations. It was an uncommon instance. We will make sure that you do not face issues like this again with us in the future.
For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Ordered the part, received it in 3 days! Price was right, quality is good
Hi Eugene,
We are glad to know your experience in doing business with us. Thank you for your feedback!
My taillight lens for my 2012 Santa Fe was a perfect fit a7 pretty much identical to the original part.
What surprised me though was it came complete with a new bulb harness, harness grommet and all new bulbs!
The wiring colour coding & plug was identical to original.
Shipped within a week.
Hi Kevin,
It gives us immense pleasure having known that our customers are delighted with our products and services. At PartsAvatar, we strive hard to make our end users feel ecstatic. Thanks for sharing your valuable feedback with us.
I ordered my parts on Aug 25. My order didn't ship until Aug 30 or 31. I had to buy the part locally
Hi Brad,
We sincerely apologize for the caused inconvenience. We would like to inform you inform you that ground shipping usually take 5-8 days for delivery. As I have checked, your order was delivered in the same time frame. However, please rest assured that your feedback is duly noted and we will also take care that you do not face issues like this again with us in the future.
Hi,
Thank you for taking out time to rate us. Your feedback is truly appreciated.
Very well optimised website, easy to find what you need, very secure payment, and after the purchase you received notifications for the process of your order.
Hi William,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Arrived very fast, perfect fit
Great price also, would recommend this store 5 stars
Hi Leonardo,
It gives us immense pleasure having known that our customers are delighted with our products and services. At PartsAvatar, we strive hard to make our end users feel ecstatic. Thanks for sharing your valuable feedback with us.
Finding the correct part and placing the order was super easy. The part was delivered on time.
Hi Samuel,
We are glad to know your experience in doing business with us. Thank you for your feedback!
Good price, good quality, fast and free shipping and its in Canada. What more can i say…
Hi,
Thanks for taking time out to share your feedback. We value customer’s feedback. Hope to see you again in the future too!
It does what it needs, but I won't buy or recommend it to anyone because it always makes annoying noises.
Hi Kinan,
We are very sorry for the experience you've had with us. Please reach out to us at customerservice@partsavatar.ca with the elaborated concern & we will make sure we get it resolved in quick time for you. We will also make sure you do not have to face any such inconvenience in future with us.
Terrible chat---felt like a bot but apparently it was a live agent
Terrible chat---felt like a bot but apparently it was a live agent
Terrible chat---felt like a bot but apparently it was a live agent
Terrible chat---felt like a bot but apparently it was a live agent
Terrible chat---felt like a bot but apparently it was a live agent
Hi Joe,
We sincerely apologize for the experience that you have had. This is not the service we aspire to offer. Please reach out to us at customerservice@partsavatar.ca if your issue is still unresolved and we will resolve it for you in quick time. We will also take care that you do not face such kind of issue with us again in the future.
Placed an order Monday night, Friday, still says order being processed. Web site states 1 to 3 days for delivery. Have tried to call twice but only get voicemail, which no one returns. Will never order from this company again.
Hi Dianne,
Thank you for taking out time to review us. We sincerely apologize for the inconvenience caused. We would like to inform you that our phone services are down due to technical issues. We are working on fixing them. We would also like to inform you that ground shipping usually takes 5-8 days for delivery.
As I have checked, your order has been shipped from our end and our shipping team is trying their best to get the part delivered to you as soon as possible. Please allow us some time.
For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
It is very easy to find the parts i need at a very competitive price and my items were shipped very quick very satisfied
Hi Claude,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
Site easy to navigate and part was shipped quickly
Hi Dave,
Thank you so much for sharing your experience with us. We are looking forward to doing business with you again.
Still didn't installed the part but until here all is very good
Hi Paul,
Thank you for sharing your feedback. Looking forward to seeing you again soon.
Once you order any item and want to cancel or return please ready pay to 15% restocking fee. They are playing tricky with public to collect 15% restocking, better to buy from part source, Canadian tire etc. any time customer order parts wait for at least 3 day and during these day you can not cancel order once you are ready to pick, you can not cancel if want to return please ready to pay 15% restocking. This is fraud with out info to customer at the time of check out order consent, or finalize online order time to pay the consent must show to customer.
Hi,
We sincerely apologize for the inconvenience that you had to face. As I have checked your case has already been escalated and our refunds team has processed a full refund for the part that you have returned. Please rest assured that we will take care that you do not face such kind of issue with us again in the future.
For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
We are glad to know you're elated with our products & services. We will be looking forward to keeping you delighted with our services every time you do business with us.