Parts Avatar Reviews Summary
Parts Avatar generally enjoys a positive reputation among its customers, noted for its fast shipping, competitive pricing, and a user-friendly website that simplifies the ordering process. Many customers express satisfaction with the quality of parts received and appreciate the extensive selection available. However, concerns arise regarding delivery delays, issues with customer service responsiveness, and complications with returns, particularly when items are not as expected. While some customers report a willingness to continue using the service despite occasional setbacks, consistent improvements in communication and order fulfillment could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Good experience part fit. Little worried about sending core back. Would rather pay for a easier return option.
I used up 11 before so I'm gonna see if this is as good.
Hi Armand,
Thanks a ton for sharing your experience with us. We hope to serve you in future too.
Website was easy to navigate, order was simple to complete and the parts were delivered when they said they would. Overall a great experience, will be using Parts Avatar again!
Hi Bob,
We are glad to know you're elated with our products & services. We will be looking forward to keeping you delighted with our services every time you do business with us.
The customer service is terrible. I ordered parts and was given a delivery date. After that date came and went I reached out, and have been given to run around multiple times. There have been no solutions provided by them, just the same response that my order has been prioritized or it'll be shipped in the next 24 hours, this has gone on for over a week.
Hi John,
We sincerely apologize for the inconvenience that you have had to face. As I have checked, your case has already been escalated and our shipping team is getting your order shipped on priority. Please be assured that we will get back to you with an update as soon as the order gets shipped. We will also make sure that you do not face issues like this again with us in the future.
For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
I ordered a new radiator and hoses for my 1998 Subaru Legacy on Monday Sept. 4. I need this car back up ASAP. I received no notification from Parts Avatar. I went online and checked my account page and that showed no history of the order, so I checked my credit card statement and PARTS AVATAR had successfully debited my account. But I never got an email confirmation, there's no estimated delivery date... I need those parts, I need my car. I don't have a tracking number. I'm just waiting in the dark. Done with these guys
Hi Ian,
We are really sorry for the inconvenience that you have had because of us. As I have checked, our shipping team is working on your order on priority. Please rest assured that it will be shipped as soon as possible. We will also share the tracking details once it is shipped. It was an uncommon instance. We will make sure that you do not face issues like this again with us in the future.
For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
My mechanic ordered 2 brake pads to fix my 2001 Subaru Outback brake system. He quoted them the VIN number for the parts. He paid on his credit card for the parts. When received the parts were the wrong parts and did not fit the pads needed. He contacted Avatar to return parts and to credit his card. They keep stalling...it is now after the 30 day return date so they are not willing to do anything...we are stuck. I am an elderly senior just trying to get her brakes fiixed. Stick with a reputable seller.
Hi Diane,
We sincerely apologize for the inconvenience that you have had to face. As I have checked, your case has already been escalated and our team is working on it on priority. Please give us some time. Please rest assured that we will get back to you with an update as soon as possible. We will also make sure that you do not face issues like this again with us in the future. Your feedback is valuable to us. Thank you for sharing it.
Lots of products to choose from and good brands as well.
Hi James,
Thanks a ton for sharing your experience with us. We hope to serve you in future too.
I will be honest they did not have all the parts I required but the ones they did have where inexpensive and arrived quickly.
Overall good service I would definitely recommend them to any DIY mechanic.
Hi Madison,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Easy to find the part you need. Received the order promptly.
Hi,
Thanks for taking time out to share your feedback. We value customer’s feedback. Hope to see you again in the future too!
The overall experience was very good, fast and trouble free. I found the part that I was looking for and received it in just a few days.
Hi Mark,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
Parts listed as fitting were never an option in my year pickup. Can't get an email returned about resolving this. Absolutely atrocious service in something that should have never been an option to have been purchased with my vehicle selected. How are the phone lines down after a month still?!?! This place is a joke.
Hi Ryan,
We sincerely apologize for the inconvenience that you have had because of us. Unfortunately, our telephone lines are down due to technical issues. They will be back on very soon.
As I have checked, your case has already been escalated and a pre-paid shipping label has been shared with you for the return of the incompatible part. Please return the part back to our warehouse with the label and we will provide you with a refund. We will also take care that you do not face issues like this again with us in the future.
For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Besides the 4 or 5 day delivery. The new wheel bearing was worth the wait time.
Hi Tim,
Thank you so much for sharing your experience with us. Please rest assured that your feedback is duly noted. We are looking forward to doing business with you again.
Lucky find! Needed spark plugs for my 1927 John Deere D tractor. These plugs are easier to find in the USA, but in Canada they are a lot more "fewer and farther between," so I was surprised to see them in stock. Next, the price was great compared to the prices from the US retailers. I don't have it down to exact dollar and cents but I would estimate I saved around $50 with NOT having to worry about exchanges/duties etc. They were shipped really quick too (I ordered late Sunday, Monday was a holiday and I still received them on Wednesday).
Hi Shawn,
At Partsavatar, we work with our full potential to satisfy the needs of our customers and it is nice to understand that we have achieved it through the feedback from our customers. Looking forward to seeing you again in the future.
Fantastic, fast delivery. Correct part. Friendly service
Hi Keith,
We appreciate you for taking the time to share your feedback. Looking forward to serving you again in the future.
I got a good deal about $100 lower than the normal price.
Hi Priyantha,
Thanks for taking time out to share your feedback. We value customer’s feedback. Hope to see you again in the future too!
Ordered a part on Sept 3rd and still not shipped on Sept 8th...like wtf? $18 for shipping within Canada and I would of got the parts faster if I drove there and picked them up myself. Unacceptable! When I inquired they said they were going to ship out emmediately with high priority...two days later still not shipped. I try to keep my money in Canada but with this type of shipping service I am going back to buying parts from the US. Good riddance Parts Avatar!
Hi Peter,
We sincerely apologize for the inconvenience that you have had to face. As I have checked in your case, our shipment team is working on your order on priority. Please rest assured that it will be delivered to you as soon as possible. Your feedback is duly noted. We will also make sure that you do not face issues like this again with us in the future.
For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Bmw cabin filter, oem quality, easy replacement, saved hundred$$
Hi Francois,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
One week and hey never sent the requested parts, the customer service said 2 times, it will be shipped within 24 hours.
In the past I had a problem to return a wrong piece and I tried to give them a second chance. Not anymore
Hi Mauricio,
We are really sorry for the experience you have had because of us. As I have checked, your request to cancel the order has been forwarded to the concerned team. We will get back to you with an update regarding the same as soon as possible. It was an uncommon instance. Please rest assured that your feedback is duly noted. We will also make sure that you do not face issues like this again with us in the future.
For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Read on home page "Free 1-3 day delivery over $99*", that was a week ago. Placed order for over $700 and was advised delivery between 5th and 7th of September. Order still says "Preparing for Shipping".
Hi Douglas,
Thank you for taking out time to review us. We are really sorry for the inconvenience that you have had to face. As I have checked, the concerned team is working on your case on priority and getting your order delivered to you. Please rest assured that your feedback is duly noted and we will also make sure that you do not face issues like this again with us in the future,
For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Good price and info. Just mention if someone are able to speak french on chat.
Hi Nelson,
Thank you so much for sharing your experience with us. Your feedback is duly noted. If you still have any issues, please reach out to us at customerservice@partsavatar.ca and we will resolve it for you. We are looking forward to doing business with you again.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi John,,
Thanks for taking time out to share your feedback. We value customer’s feedback. Please reach out to us at customerservice@partsavatar.ca if you have any issues and we will resolve them for you. Hope to see you again in the future too!