Parts Avatar Reviews Summary
Parts Avatar generally enjoys a positive reputation among its customers, noted for its fast shipping, competitive pricing, and a user-friendly website that simplifies the ordering process. Many customers express satisfaction with the quality of parts received and appreciate the extensive selection available. However, concerns arise regarding delivery delays, issues with customer service responsiveness, and complications with returns, particularly when items are not as expected. While some customers report a willingness to continue using the service despite occasional setbacks, consistent improvements in communication and order fulfillment could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Ordered some brake hardware and caliper bracket bolts. They were quickly shipped out and I recieved them in less than a week
Perfection is standard at avatar. No simpler way to put it.
Hi Paul,
Thanks a ton for sharing your experience with us. We hope to serve you in future too.
Good I had an easy time finding parts info! The pictures where very helpful in making sure I had ordered the right part! The delivery time was faster than expected! Overall my experience was good
Hi John,
We are glad to know you're elated with our products & services. We will be looking forward to keeping you delighted with our services every time you do business with us.
Parts were very easy to find and satisfied on time delivery. Quality of parts are very good
Hi Tim,
We are glad to know your experience in doing business with us. Thank you for your feedback!
My order was received in a timely manner, as advertised and a priced reasonable.
Thank you.
Hi Brad,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Best price I could find, decent but not fast delivery time. Will definitely use them again soon.
Hi David,
Thanks a ton for sharing your experience with us. We hope to serve you in future too.
Awesome experience, great communication, and tracked my package all the way to my house too no issues
Hi Douglas,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. We will share this with the team to let them know to keep up the amazing work.
Over the past couple of months I have spent a lot of money with Parts Avatar. On more than one occasion I was sent wrong parts. In spite of many enquiries I still have not been refunded, while some orders appear to be "lost". There is no communication from Parts Avatar in an attempt to help resolve these issues. I am utterly disappointed.
HI Robert,
We are very sorry for the experience you've had with us. Please email us your concern at customerservice@partsavatar.ca & we will make sure we get it resolved in quick time for you. We will also make sure you do not have to face any such inconvenience in future with us.
I purchased wiper blades for my car, and the rear windshield wiper - which was recommended and suitable for my car- was too long and has caused some scratches on my windshield. The front driver side wiper blade was also recommended and it does not do a good job of clearing precipitation from my windshield. I was pretty excited to support this Canadian company, but I'm disappointed with the quality of the product and the accuracy of the product suitability.
Hi Michael,
We are very sorry for the inconvenience you had to face. For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Two weeks waiting for simple brake parts. Still not shipped. Chat person says package is packed should ship shortly. No Sam, correct answer is, they're leaving today! I honestly doubt that my order is ready. Last time I order from these guys.
Hi Steve,
We are very sorry for the experience you've had with us. Please email us your concern at customerservice@partsavatar.ca & we will make sure we get it resolved in quick time for you. We will also make sure you do not have to face any such inconvenience in future with us.
Wiper blades ordered for a 2003 CLK - site said 'these' will fit. I wasn't looking for a fit according to size (I can read an owner's manual or use a measuring tape). I needed a specific fit to the original wiper arm - the ones i got were standard, run-of-the-mill 4 different adapters, etc. They did not fit - not possible to install. I had no choice but to pull out the rubber and replace the ones in my old blade. Rather disappointing as my blades themselves are getting rusty. Rubber is good quality, though.
Hi Joe,
We are very sorry for the experience you've had with us. Please email us your concern at customerservice@partsavatar.ca & we will make sure we get it resolved in quick time for you. We will also make sure you do not have to face any such inconvenience in future with us.
La livraison a été rapide et de bonne pièces de qualités
Hi Serge,
Thanks a ton for sharing your experience with us. We hope to serve you in future too
Parts were delivered in promised time. Very satisfied. Loved the discounted price.
Hi Ray,
It gives us immense pleasure having known that our customers are delighted with our products and services. At PartsAvatar, we strive hard to make our end users feel ecstatic. Thanks for sharing your valuable feedback with us.
I couldn't seem to get my return shipping label so went on the chat line. The person I spoke to was very frustrating as they didn't answer my questions and kept telling me information I already knew like my email account (as if I didn't know what that was!) and where my part was shipped to (also knew that!). They just kept asking if there was anything else they could help me with but they didn't help me at all really.
I also ended up not shipping my old part back as the shipping cost was over $60 and the part was only worth about $80 so if they couldn't reuse my part, I wouldn't have got money back and I would have spent even more money on shipping. The part they shipped me was the correct one though so that was the good part of this transaction.
HI Leslie,
This is really very bothersome for us. Please email us your concern at customerservice@partsavatar.ca if your issue is still unresolved. We will make sure to resolve your concern & provide you with complete customer satisfaction with our services. We also thank you for sharing your feedback with us.
Consistently good service! The Chat feature works very well as the parts people are knowledgeable.
Hi John,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Purchased two parts that were at a good price and the delivery was reasonably fast. Definitely on my "places for parts" list
Hi Barry,
It gives us immense pleasure having known that our customers are delighted with our products and services. At PartsAvatar, we strive hard to make our end users feel ecstatic. Thanks for sharing your valuable feedback with us.
You had the best price
Had it at my door in 48 hours.
Excellent service.
I will order from you again. Thanks
Hi Ray,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
The muffler I received was not the right one for my car and it was listed as it would fit, we had to modify it to fit, because I really needed the muffler
Hi Diana,
We are very sorry for the inconvenience you had to face. For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Purchased brake light bulbs for Sienna but when I went to my mechanic to get them installed they didn't fit and I had to buy new ones.
Hi Khalil,
We are very sorry for the experience you've had with us. Please email us your concern at customerservice@partsavatar.ca & we will make sure we get it resolved in quick time for you. We will also make sure you do not have to face any such inconvenience in future with us.
I ordered a part and they said it would show up in 5-8 days and i think it came in 4. Quite impressed. The part was also as described.
Hi Anal,
We are glad to know you're elated with our products & services. We will be looking forward to keeping you delighted with our services every time you do business with us.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
HI Remy,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.