Parts Avatar Reviews Summary
Parts Avatar generally enjoys a positive reputation among its customers, noted for its fast shipping, competitive pricing, and a user-friendly website that simplifies the ordering process. Many customers express satisfaction with the quality of parts received and appreciate the extensive selection available. However, concerns arise regarding delivery delays, issues with customer service responsiveness, and complications with returns, particularly when items are not as expected. While some customers report a willingness to continue using the service despite occasional setbacks, consistent improvements in communication and order fulfillment could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I gave up trying to return a part which was not correct after several hours of tying to generate an RMA.
Sent me the wrong parts and will only allow me to return them if i get a mechanic to take off my brakes in order to compare them to the wrong brakes they sent me. Appalled by the terrible service this compant provides. A great way to sabotage their own name. Fools.
Hi Sara,
This is really bothersome for us & something we would certainly not want our customer to go through. Please email us your concern at customerservice@partsavatar.ca if your issue is still unresolved. We will make sure to resolve your concern & provide you with complete customer satisfaction with our services. We also thank you for sharing your feedback with us.
Returned to warehouse personally to show damaged carton by carrier to my address. No problems
Hi Kevin,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Restoring a vehicle, order many parts, arrived quickly. Returned one item that didn't fit. The returns process took a bit of time but worked out well.
Hi Stavros,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Chose universal fit items that did not display any dimensional information (overall size would have precluded them). In small town, no delivery to the door. Return process did NOT include pre-paid label. Return cost by Sender's agent more than items' value. Post Office rate about 1/3, but they managed to lose it's Tracking. Much online chatting to confirm return before refund deadline.
HI Dave,
We are very sorry for the inconvenience you had to face. For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Reçu mauvaise pièce, retour garanti et remboursement impeccable
Merci
Hi Sylvie,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
The website was easy to navigate, and it made finding parts for my make, model and year truck effortless. I will shop here again! -Ruarri
Wrong part - bad website guidance.
It should be more "clarify when you order the part for four or 6 cilinder cars
Hi Artur,
This is really very bothersome for us. Please email us your concern at customerservice@partsavatar.ca if your issue is still unresolved. We will make sure to resolve your concern & provide you with complete customer satisfaction with our services. We also thank you for sharing your feedback with us.
Supplier error confirmed by the suppllier verbally, but you pushed for my VIN# as if I didn't know my own car!
Hi Bruce,
We are very sorry for the experience you've had with us. Please email us your concern at customerservice@partsavatar.ca & we will make sure we get it resolved in quick time for you. We will also make sure you do not have to face any such inconvenience in future with us.
Pleased with quality-delivery was prompt-easy to install
Hi Kenneth,
Thanks a ton for sharing your experience with us. We hope to serve you in future too.
All parts received on time and worked well once installed in car. Please in future don't demand 50 characters. You get what I send
Hi Marco,
Sorry for the inconvenience. Thank you for taking out time to rate us. Your feedback is truly appreciated.
After searching the web for the oil filters, I landed on Parts Avatar site, and to my surprise, they have the best price. I placed the order that arrived to my door lightning fast. Great service. Thank you Parts Avatar.
Hi Vincent,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. We will share this with the team to let them know to keep up the amazing work.
Excellent products and great service along with speedy shipping.
Hi Tim,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Went well. No issues at all. I ordered the parts, was sent the invoice etc, paid and all went through
Hi Joe,
We are glad to know your experience in doing business with us. Thank you for your feedback!
Great and accurate on purchase items specified at on-line sales pages, as well as fast and efficient in receiving them.
Hi Tony,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Sometimes parts aren't the right ones... very frustrating returning and re-ordering.
Not this time.
The shock absorbers fit.
Knowledgeable employees, asked the right questions.
Will be an Avatar customer as long as the right parts arrive and on time.
Thanks
Hi Don,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. We will share this with the team to let them know to keep up the amazing work.
My wife's car needed a block heater. Ordered one from Parts Avatar. It came in a couple of days with no issues. It was a straight, smooth forward deal and the price was very reasonable. My wife is smiling again!
Hi Brian,
It gives us immense pleasure having known that our customers are delighted with our products and services. At PartsAvatar, we strive hard to make our end users feel ecstatic. Thanks for sharing your valuable feedback with us.
Quick! Cost effective! Reliable! Very much appreciate your service. Have used a number of times, and will be my go-to for automotive parts.
The parts arrived on time and as discribed. Fixed my issues and got me back on the road without breaking the bank.
Hi Dave,
It's so great to know that you have a wonderful experience shopping with us. We hope to serve you in the future too!
Works good, the blower fan does have alittle noise to it compared to the original but the for the price difference I am happy with it.
Hi Kevin,
Thank you so much for sharing your valuable feedback with us. We are looking forward to doing business with you again.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ola,
We sincerely apologise for the inconvenience you had to face with us. This is not the customer service we aspire to offer. We will take care that you never face such an inconvenience again with us in future. Your feedback is valuable to us. Thanks for sharing your feedback.