Parts Avatar Reviews Summary
Parts Avatar generally enjoys a positive reputation among its customers, noted for its fast shipping, competitive pricing, and a user-friendly website that simplifies the ordering process. Many customers express satisfaction with the quality of parts received and appreciate the extensive selection available. However, concerns arise regarding delivery delays, issues with customer service responsiveness, and complications with returns, particularly when items are not as expected. While some customers report a willingness to continue using the service despite occasional setbacks, consistent improvements in communication and order fulfillment could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Oh yeah. Great service online, well helped and give u every informations needed
Bought a power steering pump and a extractor tool after removing the pulley no matter what I did my pulley would not go down on the pump now I can't use either then also got $#*!ed around with customer service so idk if all deal with them again
Hi Robert,
This is really very bothersome for us. Please email us your concern at customerservice@partsavatar.ca if your issue is still unresolved. We will make sure to resolve your concern & provide you with complete customer satisfaction with our services. We also thank you for sharing your feedback with us.
Une bonne description des pièces recherchées. Et surtout les prix très compétitif avec le transport gratuit après $99.00 c'est excellent.
Merci à l'équipe
Hi Luc,
Nous vous remercions pour vos impressions. Nous l'apprécions vraiment. Chez PartsAvatar, nous travaillons dur pour satisfaire nos clients, et c'est toujours formidable de savoir que nous avons atteint notre objectif. Nous espérons également vous servir à l'avenir!
Horrible I need to return a part and no one is helping me do so
Hi Seth,
We are very sorry for the experience you've had with us. Please email us your concern at customerservice@partsavatar.ca & we will make sure we get it resolved in quick time for you. We will also make sure you do not have to face any such inconvenience in future with us.
Prices are much better than local part stores, and they have a good selection of parts. Website is easy to use, and it stores your vehicles so you can easily switch between vehicles. I've ordered parts for four different vehicles with no problems, and parts arrive fairly quickly (2-4 days). Definitely a great place to get car parts if you don't need them same day or overnight.
Hi Cornelius,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
As soon as the order was placed, I sent an email to cancel the order right away as my husband also purchased the same item as a surprised. I was informed this was not possible as the order was getting ready to ship. I did not receive shipment confirmation until 2 days later. This order could have been cancelled, my credit card hadn't even been charged yet.
By the time I received the order and then to return it right away, I was no longer within the timeframes required to return the item per your return policies. I am therefore stuck with this product that cannot use or return for a full refund. Disappointed.
Hi Anne,
We are very sorry for the experience you've had with us. Please email us your concern at customerservice@partsavatar.ca & we will make sure we get it resolved in quick time for you. We will also make sure you do not have to face any such inconvenience in future with us.
The air filters were great quality at a reasonable price.
Hi Phil,
Thanks a ton for sharing your experience with us. We hope to serve you in future too.
Fast and easy to use and very happy with the parts site
Hi Vicki,
Thank you so much for your feedback. We truly appreciate it. We are looking forward to doing business with you again.
I received my parts quickly (within a week) and they arrived safely. I also love the easy to use website.
Hi Mike,
We are glad to know you're elated with our products & services. We will be looking forward to keeping you delighted with our services every time you do business with us.
I was supported online effectively, placed the order and was delivered promptly... perfect fit on my car
Hi Craig,
We are glad to know you're elated with our products & services. We will be looking forward to keeping you delighted with our services every time you do business with us.
Needed parts! Parts Avatar had them at the right price. Order was right and arrived in good time.
Hi James,
It gives us immense pleasure having known that our customers are delighted with our products and services. At PartsAvatar, we strive hard to make our end users feel ecstatic. Thanks for sharing your valuable feedback with us.
Very satisfied price's. So far is the best online prices on parts.
Hi Andrej,
We are glad to know you're elated with our products & services. We will be looking forward to keeping you delighted with our services every time you do business with us.
I purchased 4 tpms sensors and only received part of them and when i contact you, you tell me i got what i ordered. Your picture shows a complete tpms sensor not part so i expect to get that item. If i ordered a part for a truck are you going to send me a part for a car and tell me i got what i ordered, bull$#*! i will never order from you again and i will tell anybody and everybody not to buy from you as well
Hi Dan,
This is really very bothersome for us. Please email us your concern at customerservice@partsavatar.ca if your issue is still unresolved. We will make sure to resolve your concern & provide you with complete customer satisfaction with our services. We also thank you for sharing your feedback with us.
The part was easily located on the website and ordering was no fuss. I found another major american supplier didn't even list the part. Maybe its a canadian thing! I received it in a timely fashion. Overall a good experience.
Hi John,
We are glad to know you're elated with our products & services. We will be looking forward to keeping you delighted with our services every time you do business with us.
This parts place is garbage. They sold me a caliper that was cast wrong and on another occasion I got a wrong caliper for another job.
Both times their customer service said there wasn nothing they could do.
There is something I can do. Let everyone know, so they don't have to find out the hard way and get my parts elsewhere.
Parts avatar's got a common theme.
They're parts are terrible, their customer service is terrible.
I would say it's terrible.
Hi Piero,
We are very sorry for the inconvenience you had to face. For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
The parts are always delivered on time.
Parts seem to be a good value.
Very satisfied.
Hi Kenneth,
We are glad to know your experience in doing business with us. Thank you for your feedback!
Have ordered parts a few times now. Very happy with the prices and the fact you get free shipping on orders over $99. Have even got brake parts for my 1968 Torino through them at much better prices than the specialty stores charge for the same thing. Will continue to deal with Parts Avatar.
Hi Jeffrey,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. We will share this with the team to let them know to keep up the amazing work.
Over all good but 1 was missing parts so I had to find a somewhat close to it
Hi Alex,
We’re sorry your experience didn’t match your expectations. Please share your concern with us at customerservice@partsavatar.ca or you can also contact us on Live Chat. Thanks for sharing your feedback.
My part arrived quick and was the right part I will definitely use parts avatar again
Hi Duane,
We are glad to know your experience in doing business with us. Thank you for your feedback!
Item was as described but the installation diagram was difficult to follow.
Hi Bryan,
Thank you for taking out time to rate us. Your feedback is truly appreciated.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Chukwuka,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. We will share this with the team to let them know to keep up the amazing work.