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Parts AvatarReviews 2,806

2.5
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Parts Avatar Reviews Summary

Parts Avatar generally enjoys a positive reputation among its customers, noted for its fast shipping, competitive pricing, and a user-friendly website that simplifies the ordering process. Many customers express satisfaction with the quality of parts received and appreciate the extensive selection available. However, concerns arise regarding delivery delays, issues with customer service responsiveness, and complications with returns, particularly when items are not as expected. While some customers report a willingness to continue using the service despite occasional setbacks, consistent improvements in communication and order fulfillment could enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
598
value
401
shipping
410
returns
300
quality
1,456
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Instant Feedback

10,543 reviews
Canada
1 review
0 helpful votes
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Recent Purchase
March 28, 2021

I was very pleased with the overall transaction. The delivery was quick and the products were in perfect condition and exactly what I ordered.

Date of experience: March 28, 2021
Monica S. Parts Avatar Rep
over a year old

Hi James,

Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!

Canada
1 review
0 helpful votes
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Good prices
March 28, 2021

Great prices, fast shipping, good selection of parts from lower to high quality.

Date of experience: March 28, 2021
Monica S. Parts Avatar Rep
over a year old

Hi Richard,

We are glad to know you're elated with our products & services. We will be looking forward to keeping you delighted with our services every time you do business with us.

Canada
1 review
0 helpful votes
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Balljoints
March 28, 2021

Great service and delivery... had the parts I needed and I will definitely order from them again

Date of experience: March 28, 2021
Monica S. Parts Avatar Rep
over a year old

Hi Calvin,

It gives us immense pleasure having known that our customers are delighted with our products and services. At PartsAvatar, we strive hard to make our end users feel ecstatic. Thanks for sharing your valuable feedback with us.

Canada
1 review
0 helpful votes
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HV oil pump
March 27, 2021

I ordered a High Volume oil pump for a small block Chev. I had no problem finding what I needed on your website. The parts were delivered on time and undamaged. This was my second order from Parts Avatar. I will continue to do business with them.

Date of experience: March 27, 2021
Monica S. Parts Avatar Rep
over a year old

Hi Steve,

Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!

Canada
1 review
0 helpful votes
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Satisfied
March 27, 2021

Parts arrive earlier than expect and comparable pricing

Date of experience: March 27, 2021
Monica S. Parts Avatar Rep
over a year old

Hi Les,

Thank you so much for your feedback. We truly appreciate it. We would love to do business with you again.

Canada
1 review
0 helpful votes
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Resonator? Is it worth the price.
March 25, 2021

My part came in sooner than expected. Fit was amazing... no troubles. I'll be buying all my part from Parts Avatar. Love the fact they have a convenient payment plan. That gives me more options for buying more product from Part Avatar. Only problem I'd have is the tracking... I gave up on even trying to track my parcels.

Date of experience: March 25, 2021
Monica S. Parts Avatar Rep
over a year old

Hi Wesley,

Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!

Canada
1 review
0 helpful votes
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Return no problem
March 25, 2021

Wagner rotors returned (warped), refund issued no problem.

Date of experience: March 25, 2021
Monica S. Parts Avatar Rep
over a year old

Hi John,

Thanks a ton for sharing your experience with us. We hope to serve you in future too.

Canada
1 review
1 helpful vote
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Completely messed up my order
April 24, 2021

I will never order from here again. When I called to let them know they messed up i was told it was my fault

Date of experience: March 25, 2021
Monica S. Parts Avatar Rep
over a year old

Hi Cole,

We are very sorry for the experience you've had with us. Please email us your concern at customerservice@partsavatar.ca & we will make sure we get it resolved in quick time for you. We will also make sure you do not have to face any such inconvenience in future with us.

Canada
1 review
0 helpful votes
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Prompt & efficient
March 24, 2021

Quality parts arrived on time, staff was very helpful and at a very competitive price.

Date of experience: March 24, 2021
Monica S. Parts Avatar Rep
over a year old

Hi Waldemar,

Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!

Canada
1 review
0 helpful votes
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Everything was
March 24, 2021

Awesome. My experience was great will order my items from you in the future

Date of experience: March 24, 2021
Monica S. Parts Avatar Rep
over a year old

Hi Theresa,

We are glad to know you're elated with our products & services. We will be looking forward to keeping you delighted with our services every time you do business with us.

Canada
1 review
0 helpful votes
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WOW
March 24, 2021

Very competitive price and it was here in a couple of days!

Date of experience: March 24, 2021
Monica S. Parts Avatar Rep
over a year old

Hi Joseph,

It gives us immense pleasure having known that our customers are delighted with our products and services. At PartsAvatar, we strive hard to make our end users feel ecstatic. Thanks for sharing your valuable feedback with us.

Canada
1 review
0 helpful votes
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My experience is always great, Asking the chat room for exact parts I need.

Date of experience: March 24, 2021
Monica S. Parts Avatar Rep
over a year old

Hi Cenon,

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. We will share this with the team to let them know to keep up the amazing work.

Canada
1 review
0 helpful votes
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Great price and availability of parts long list of available parts and great shopping experience.

Date of experience: March 24, 2021
Monica S. Parts Avatar Rep
over a year old

Hi Michel,

We are glad to know your experience in doing business with us. Thank you for your feedback!

Canada
1 review
0 helpful votes
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Return Items
April 23, 2021

Returned an item new condition March 5th. RMA # *******FDA 941, No credit was ever issued.
Is it Avatars policy to make it extra difficult for customers to return items? Looks like it.
Last time I ordered something from Avatar!
Keep the money - have fun!

Parts Avatar attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 24, 2021
Monica S. Parts Avatar Rep
over a year old

Hi Robert,

We are very sorry for the inconvenience you had to face. For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.

Canada
1 review
0 helpful votes
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Excellent
March 23, 2021

Ordered a part(window air deflectors). Got the part relatively quickly. The part was actually better than expected and a great brand as well. Happy with the part. Would order the part again. Apart from that I am happy. Thanks

Date of experience: March 23, 2021
Monica S. Parts Avatar Rep
over a year old

Hi Danny,

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. We will share this with the team to let them know to keep up the amazing work.

Canada
1 review
0 helpful votes
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Efficient and well priced
March 23, 2021

Canadian supplier, compares to large American suppliers in price, value, parts availability and simplicity. I've ordered several parts, came in on time(quick-few days) and as advertised. Some of the best pricing for quality parts.

Date of experience: March 23, 2021
Monica S. Parts Avatar Rep
over a year old

Hi Martin,

It gives us immense pleasure having known that our customers are delighted with our products and services. At PartsAvatar, we strive hard to make our end users feel ecstatic. Thanks for sharing your valuable feedback with us.

Canada
1 review
0 helpful votes
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Very happy and really good quality parts
March 23, 2021

Easy shopping will use again have clients that have older cars and trucks this is a good and easy site to use and get what is needed

Date of experience: March 23, 2021
Monica S. Parts Avatar Rep
over a year old

Hi Shawn,

We are glad to know you're elated with our products & services. We will be looking forward to keeping you delighted with our services every time you do business with us.

Canada
1 review
0 helpful votes
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Rear brakes
March 23, 2021

Very easy ordering and shipment arrived when they said it would.

Date of experience: March 23, 2021
Monica S. Parts Avatar Rep
over a year old

Hi Stephen,

Thank you so much for your feedback. We truly appreciate it. We are looking forward to doing business with you again.

Canada
1 review
0 helpful votes
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Review
March 23, 2021

*************************************************************good++++++++++++++++++++++++++++++++++++++++++

Date of experience: March 23, 2021
Monica S. Parts Avatar Rep
over a year old

Hi Jerry,

Thank you for taking out time to rate us. Your feedback is truly appreciated.

Canada
1 review
0 helpful votes
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Radiator CU1552
March 22, 2021

Absolutely excellent throughout the entire process - Radiator came w/Auxiliary Trans Cooler ports which were not required and not described as a option on any information provided

Date of experience: March 22, 2021
Monica S. Parts Avatar Rep
over a year old

Hi Leo,

Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!

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