Parts Avatar generally enjoys a positive reputation among its customers, noted for its fast shipping, competitive pricing, and a user-friendly website that simplifies the ordering process. Many customers express satisfaction with the quality of parts received and appreciate the extensive selection available. However, concerns arise regarding delivery delays, issues with customer service responsiveness, and complications with returns, particularly when items are not as expected. While some customers report a willingness to continue using the service despite occasional setbacks, consistent improvements in communication and order fulfillment could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Good selection of oem parts. Most of them fit my classic car. Will order again.
Ordered the parts which were delivered within days. The parts were better made then I thought.
Hi Bob,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Took to long to receive. Have not installed the parts as of yet.
Hi Joseph,
Thank you so much for your feedback. We truly appreciate it. Unfortunately, things got delayed due to COVID-19. We will take care that you do not feel any inconvenience with us again in future. Your feedback is valuable to us.
He king to replace the Master Cylinder on my 2008 GMC 2500HD. Found Parts Avatar to be the Best price. Shipping and delivery was Free and fast. Great place for All your Vehicle parts. Excellent communications. I will diffeniatly shop there again
Hi Patrick,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
I ordered some brake parts for my truck. The spring kits and adjuster kits weren't even close to matching. And I had to buy all new hardware.
Hi Leum,
We are very sorry for the experience you've had with us. Please email us your concern at customerservice@partsavatar.ca & we will make sure we get it resolved in quick time for you. We will also make sure you do not have to face any such inconvenience in future with us.
Overall I was very happy with my order experience. The only place that I see for possible improvement would be to shorten the time for delivery but maybe that would be too hard to achieve.
Hi John,
Thank you for taking out time to rate us. Your feedback is truly appreciated. We will forward this to our concerned team and will make sure you never face any inconvenience.
Good day!
I just wanted to say Thanks again for looking into my issues, And thanks again for sending the correct part out Steering Shaft Bearing. Thanks so much You guys handle this issue! :)
Hi Liz,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Very good selection of parts, but the free shipping is reason I'm a repeat customer. I'm also happy to support a Canadian company.
Hi Jordan,
We are glad to know you're elated with our products & services. We will be looking forward to keeping you delighted with our services every time you do business with us.
Very disappointed wrong parts... brake pads did not have inside and outside... and were similar but not correct and would not install...
I live in Canada... do I gamble and try again?
Not likely!
Hi Darrel,
We are very sorry for the inconvenience. Please email us your concern at customerservice@partsavatar.ca if your issue is still unresolved. We will make sure to resolve your concern & provide you with complete customer satisfaction with our services. We also thank you for sharing your feedback with us.
Parts order was complete, as ordered and very reasonably priced! Stay tuned for more orders from this guy!
Hi Dwayne,
Thanks a ton for sharing your experience with us. We hope to serve you in future too.
It was a great experience, i do not shop on line if i can help it, but this day i had decided to give it a try. For my first time i believe that my experience was well played and easy with the benefit of a great price. I have to say i am very pleased and will continue to shop for my parts with you.
Thanks again
Jim Cole
Hi James,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Ordered a part for my motor, sent me the wrong part, salesman didnt have enough experience, as far as Im concerned
Hi Albert,
We are very sorry for the inconvenience you had to face. For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Had a rough time looking for parts for my older motorhome, until I came across Parts Avatar, a very well set up website and system, to find what u need, with competitive prices to boot. And free delivery to your door for anything over $ 100.00, cant complain about that.! Well done
Hi Joseph,
It gives us immense pleasure having known that our customers are delighted with our products and services. At PartsAvatar, we strive hard to make our end users feel ecstatic. Thanks for sharing your valuable feedback with us.
Site was easy to navigate and parts availability is extensive. I easily found what I required, ordered it and was done in no time. Part ordered arrived on time and in good condition.
Hi John,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Excellent, I'm very happy with your service!. Very fast and products with excellent quality.
Hi Warren,
We are glad to know your experience in doing business with us. Thank you for your feedback!
Parts that I ordered were exactly as required. No issues at all. Delivery was quick. Process was convenient. Great job on keeping me aware of the shipment status.
Hi Gerald,
It gives us immense pleasure having known that our customers are delighted with our products and services. At PartsAvatar, we strive hard to make our end users feel ecstatic. Thanks for sharing your valuable feedback with us.
Good selection of parts for me and excellent prices and fast shipping.
Hi Roseann,
We are glad to know your experience in doing business with us. Thank you for your feedback!
Parts are working, shipping in time.
Will buy again at Parts Avatar
Hi Dieter,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
The radiator we ordered was a very decent price and arrived quickly.
Hi Terrena,
We are glad to know your experience in doing business with us. Thank you for your feedback!
This is my second time with purchasing auto parts from Parts Avatar. The first purchase was a fuel pump and assembly - the second was - front - left and right CV joints and axils. Being sure to write all details of your cars / make / model / engine size / etc; - a person should have no problem with receiving the right part or parts in new condition and in a reasonable friendly time manner. You usually also have several car part manufacturers to choose from as well.
Hi John,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. We will share this with the team to let them know to keep up the amazing work.
Answer: They have terrible customer service and wont stand behind their mistakes (which they will make) or products. Would not recomend this place.
Hi Matt,
It gives us immense pleasure having known that our customers are delighted with our products and services. At PartsAvatar, we strive hard to make our end users feel ecstatic. Thanks for sharing your valuable feedback with us.