Parts Avatar Reviews Summary
Parts Avatar generally enjoys a positive reputation among its customers, noted for its fast shipping, competitive pricing, and a user-friendly website that simplifies the ordering process. Many customers express satisfaction with the quality of parts received and appreciate the extensive selection available. However, concerns arise regarding delivery delays, issues with customer service responsiveness, and complications with returns, particularly when items are not as expected. While some customers report a willingness to continue using the service despite occasional setbacks, consistent improvements in communication and order fulfillment could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Good pricing, product as described. I wish shipping was little faster.
Received parts that did not work and I had to pay for return shipping and have to wait 20 days for my refund I was told
Hi Wayne,
We’re sorry your experience didn’t match your expectations. Please email us your concern at customerservice@partsavatar.ca if your issue is still unresolved. We will make sure to resolve your concern & provide you with complete customer satisfaction with our services. We also thank you for sharing your feedback with us.
We found parts for our vehicles with ease. We received our parts quickly. Excellent service
Hi Ingrid,
We are glad to know your experience in doing business with us. Thank you for your feedback!
Quality correct products at a decent price. Only negative is delivery time slow?
Hi Wayne,
Thank you for taking out time to rate us. Your feedback is truly appreciated. We will definitely share the feedback with the team so that you never face such an issue again.
Fair but not what I expected please change your description when selling parts if it is chrome say so if black like I thought I was getting say so
Hi Phil,
Thank you for taking out time to rate us. Your feedback is truly appreciated. Your feedback will be shared with the concerned department.
Great stuff great stuff great stuff great stuff great stuff great stuff
Hi Frank,
Thank you for taking out time to rate us. Your feedback is truly appreciated.
Purchased two oil cooler o ring seals for my two Nissan's. Price was almost half compared to other sites. Delivery was not an issue, happy happy!
Hi Dave,
It gives us immense pleasure having known that our customers are delighted with our products and services. At PartsAvatar, we strive hard to make our end users feel ecstatic. Thanks for sharing your valuable feedback with us.
Good quality parts at a good price shopped to my post office box!
Hi Gene,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
The rad has a leak in bottom corner
I know i can return and a new one
But its out of stock BTK radiator and i need this truck for work
I asked if i could just oder one rhats instock and the answer was we will have in soon
Soon like how soon
3 weeks then a week for shipping
One in stock cost more
Get back to thanks
Hi Jason,
We are very sorry for the experience you've had with us. Please email us your concern at customerservice@partsavatar.ca & we will make sure we get it resolved in quick time for you. We will also make sure you do not have to face any such inconvenience in future with us.
Order a variety of parts required for general maintenance. Parts came in a few days. Very pleased with this Canadian business.
Hi Travis,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Received goods exactly as ordered, items ordered came very quickly, prices and service were great, will definitely order from here again
Hi Cheryl,
We are glad to know you're elated with our products & services. We will be looking forward to keeping you delighted with our services every time you do business with us.
Easy and quick, will do business again in the future
Hi Jim,
It gives us immense pleasure having known that our customers are delighted with our products and services. At PartsAvatar, we strive hard to make our end users feel ecstatic. Thanks for sharing your valuable feedback with us.
The holes weren't a perfect match (off a few mm but enough for a tight fit and it could also be the holes drilled into my frame.) Pulling off the exhaust hanger proved impossible (even for a fully equipped mechanic) despite it looking so easy in the instructions and on the youtube video! But I was able to get it in without dropping the exhaust and it's perfect
Hi Dan,
Thank you so much for your feedback. We truly appreciate it. We are looking forward to doing business with you again.
They will not give you a return shipping label, and charge a 15% restocking fee. They are scammers. Do not buy from them. Buy from Rockauto, they're much better.
Hi Nolan,
We sincerely apologize for the inconvenience you had to face with us. Please share your concern with us at customerservice@partsavatar.ca or you can also contact us on Live Chat. Thanks for sharing your feedback.
Reasonably priced
Fast delivery
Knowledgeable staff directed me in the right direction to ensure I got the parts to fit my vehicle
Thanks Parts Avatar
Hi David,
It gives us immense pleasure having known that our customers are delighted with our products and services. At PartsAvatar, we strive hard to make our end users feel ecstatic. Thanks for sharing your valuable feedback with us.
First time using Parts Avatar and will be back. Good selection and good pricing. Order arrived pretty quickly and in good condition.
Hi Owen,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Absolutely the worst customer service I have ever seen.
Return process is a nightmare, customer service does not care about the customer.
Hi Martin,
We are very sorry for the inconvenience you had to face. For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
I have received exactly what ordered in a timely fashion. Excellent!
Hi Richard,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Parts where what I needed delivery took a bit. Although it came before expected delivery date it would be nice if parts that where delivered from less than 3hours away be delivered in less than a week..
Hi Kelly,
It gives us immense pleasure having known that our customers are delighted with our products and services. At PartsAvatar, we strive hard to make our end users feel ecstatic. Thanks for sharing your valuable feedback with us.
It is a great site to order parts if you are not in rush to get them. However, sometimes we do not have luxury of time. They should have another shipping option for the customer if the part is needed sooner than Purolator can deliver. Purolator don't work on the weekend so when u placed an order on the weekend, it only get ship on Monday. Atleast, have the option for the customer who is willing to pay the shipping to receive the order faster.
Hi Kevin,
This is really very bothersome for us. Please email us your concern at customerservice@partsavatar.ca if your issue is still unresolved. We will make sure to resolve your concern & provide you with complete customer satisfaction with our services. We also thank you for sharing your feedback with us.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Auto Parts Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Paul,
Thank you for taking out time to rate us. Your feedback is truly appreciated.