Parts Avatar Reviews Summary
Parts Avatar generally enjoys a positive reputation among its customers, noted for its fast shipping, competitive pricing, and a user-friendly website that simplifies the ordering process. Many customers express satisfaction with the quality of parts received and appreciate the extensive selection available. However, concerns arise regarding delivery delays, issues with customer service responsiveness, and complications with returns, particularly when items are not as expected. While some customers report a willingness to continue using the service despite occasional setbacks, consistent improvements in communication and order fulfillment could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I have ordered three times from parts avatar and the items always arrive very late. Although they are good quality I don't think I will be doing business with the company anymore.
Place order and try to cancel within an hour
No response until next day and then was told it was to late
Order had not even shipped yet
Hi Rudy,
We are very sorry for the experience you've had with us. Normally, there is a very limited time for the cancellation as the orders are directly forwarded to the warehouse after confirmation. For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
I needed a master brake cylinder for my 70 Caddy and they had the part at the best price and it was at my door before they said it would arrive - very pleased I was!
Hi Scott,
We are glad to know you're elated with our products & services. We will be looking forward to keeping you delighted with our services every time you do business with us.
Found that they were eager to assist and there was no wait times or shortage of help. However, I was a little upset and sensitive when their response left me feeling like they were inferring that I was lying about their part not fitting even though they said it would. In all the transactions nothing was said about costs or what the refund would be... total... all but shipping.
To this point I still do not know if they credited my account or for how much or when. To the customer that is not fair and IT IS NOT RIGHT!
Hi Lang,
Thank you for taking out time to rate us. Your feedback is truly appreciated. As checked your refund has already been processed from our end. For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Was very happy at the speed in which the part came and fit was perfect.
Hi Geoff,
We are glad to know you're elated with our products & services. We will be looking forward to keeping you delighted with our services every time you do business with us.
Item as described, at much better price than anywhere else and received in timely manner. Can get any more than that!
Hi Danielle,
It gives us immense pleasure having known that our customers are delighted with our products and services. At PartsAvatar, we strive hard to make our end users feel ecstatic. Thanks for sharing your valuable feedback with us.
One of the new axles had the inner joint end cap popped out of the joint housing and lost some of the grease. This was probably the cause of shipping abuse because the box was damaged. Luckily I am a licensed tech and reinstalled it no problem. Should talk to your shippers about taking better care of your products when using their services. All in all good quality parts and not a reflection of parts avatar. Should have taken photos but needed to get them job done in good time.
HI John,
We are very sorry for the inconvenience you had to face. For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Ordered an oil pan for my caravan exactly as advertised
Hi Chester,
We are glad to know you're elated with our products & services. We will be looking forward to keeping you delighted with our services every time you do business with us.
Beyond impressionable. I had issues with a pad coming off the running board of the 2006 Colorodo.
Found your company on line and ordered, then asked neighbour who is a mechanic to ensure
I had ordered correctly. He took over and is so totally impressed. I have given your name out to several people now.
It is most impressive that a sales person reaches out to discuss and ensures you have the right product. The
New parts are on and a perfect fit. Thank you so much.
Hi Diana,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. We will share this with the team to let them know to keep up the amazing work.
Pleased, will be back for other projects! #**********************************************************************#
Hi Ernest,
Thank you for taking out time to rate us. Your feedback is truly appreciated.
All customer service are good even courier lose my order. Customer service help me to fine out where my order.
Hi Liu,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Miss 1ball joint since then now I haven't car for 1month and still waiting for the part
Hi Antonio,
This is really very bothersome for us. Please email us your concern at customerservice@partsavatar.ca if your issue is still unresolved. We will make sure to resolve your concern & provide you with complete customer satisfaction with our services. We also thank you for sharing your feedback with us.
Quick, easy, good price, part came fast with tracking numbers. Part fit as described.
Very happy.
Hi Joe,
Thanks a ton for sharing your experience with us. We hope to serve you in future too.
Ordered online, part was received quickly and correctly at very reasonable price.
Hi James,
We are glad to know you're elated with our products & services. We will be looking forward to keeping you delighted with our services every time you do business with us.
Impressed with delivery time along with excellent prices.
Hi Craig,
Thank you so much for your feedback. We truly appreciate it. We are looking forward to doing business with you again.
Good prices and supply on most parts. Timely delivery and easy access to shipping/receiving warehouse if home delivery does not happen.
Hi Kevin,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Parts came in very quickly and fit perfectly. I was able to replace my exhaust within a week
Hi Kevin,
We are glad to know your experience in doing business with us. Thank you for your feedback!
I asked for info on a set of center caps for the wheels but no one ever got back to me. Still don't have any caps.
Hi Robert,
Thanks for taking out time to review us. Please share your concern with us at customerservice@partsavatar.ca or you can also contact us on Live Chat. Thanks for sharing your feedback.
The parts came earlier than expected, everything was ok, except the brake pads I ordered, also. I don't know if was manufacturing fault for not wrapping the parts individually or parts avatar fault. One pad was chipped, the bag with the grease broken. Parts avatar customer service was very responsive, a little too picky, but in the end effective and respectfully. I wait for the refund. Yes, I will buy from them in the future
Hi Dorin,
Thanks a ton for sharing your experience with us. We hope to serve you in future too.
I order a pair of rotor's from you guys it said can be picked up with in 4-24 hour's so i waited till it was 26 hr later no email was sent saying that i couldn't pick them up so i went to get them and thay were not there so i had to leave and come back 2hr later with out an email saying thay were there then thay went looking for there at first couldn't find them i was getting very up set with my service finlay found them i left not being a very happy customer not sure if i will use you again or tell any one about you have a nice day.
Hi Doug,
We are very sorry for the experience you've had with us. Please email us your concern at customerservice@partsavatar.ca & we will make sure we get it resolved in quick time for you. We will also make sure you do not have to face any such inconvenience in future with us.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ryan,
We sincerely apologise for the inconvenience you had to face with us. Unfortunately, during this pandemic situation & difficult time things got delayed. Please email us your concern at customerservice@partsavatar.ca if your issue is still unresolved. We will make sure to resolve your concern & provide you with complete customer satisfaction with our services. We also thank you for sharing your feedback with us.