Parts Avatar Reviews Summary
Parts Avatar generally enjoys a positive reputation among its customers, noted for its fast shipping, competitive pricing, and a user-friendly website that simplifies the ordering process. Many customers express satisfaction with the quality of parts received and appreciate the extensive selection available. However, concerns arise regarding delivery delays, issues with customer service responsiveness, and complications with returns, particularly when items are not as expected. While some customers report a willingness to continue using the service despite occasional setbacks, consistent improvements in communication and order fulfillment could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
-received my order and noticed (1) item damaged.
-contacted parts avatar and they gave me the option of a replacement part or reimbursement for the part.
-response was great
-issue resolved quickly
Hi, i ordered from you guys control arms it came to my house but was misplaced somewhere by the carrier so technically i received it late. My car has been at the garage and they we re charging me 50$ A day for the parking till i receive the parts. At the end I told them i want to return the items they told me you will lose 15% and we cannot provide a shipping label. If the carrier didnt misplace the items i would of already installed the parts. I want a resolution, i dont mind paying for the 15% or the shipping but not both of them. If your able to help me i would greatly appreciate. Thank you *******400
Hi Ralf,
We are very sorry for the inconvenience you had to face. For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Lordco, said it was unavailable to them, so I did some research and found parts avatar, they had my rad hose, so I bought it, I'm happy, thank u
Hi Darrell,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
$#*!ty never use again. Very disappointed not sure why no one called back
Hi Chris,
This is really very bothersome for us. Please email us your concern at customerservice@partsavatar.ca if your issue is still unresolved. We will make sure to resolve your concern & provide you with complete customer satisfaction with our services. We also thank you for sharing your feedback with us.
Easy to find and order. Fast delivery.
Easy to find and order. Fast delivery.
Hi Calin,
Thank you for much for sharing your experience with us. We are looking forward to doing business with you again.
Ordered an was shipped next day received in half the time it said after paying for it an was the correct part good quality would recommend to anyone
Hi Adam,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Satisfied overall with the parts selection and prices to date. I received a muffler for my Honda delivered in nothing more than a plastic bag. I expect parts to be adequately packaged when shipping from Que to NS, a simple plastic bag for a $360 part is concerning. Additionally, i would like to know when to expect the order at the time of making the order and to receive shipping details within 24 hrs of making the order. Last two purchases i felt the need to contact the company in order to get a ETA for my part delivery, because i had not received shipping notification in 48 hrs.
Love to support Canadian business.
Hi Bill,
Thank you so much for sharing your feedback with us. We will forward it to the concerned department so that none of our customers face this issue again. We are looking forward to doing business with you again.
I had the worse experience with the order. This is my first and last order. I would not recommend to deal with the company. It is do cheap price but you will get a lot of headache. I ordered two lower arms from the same supplier and when received it found that they are both different. The part numbers on the boxes were correct but the part looks differently.
HI Evg,
We are very sorry for the experience you've had with us. Please email us your concern at customerservice@partsavatar.ca & we will make sure we get it resolved in quick time for you. We will also make sure you do not have to face any such inconvenience in future with us.
When factoring in the cost of returning the core I could have bought a caliper 10 blocks away for another $3, don't think I'd do it again
Hi Barry,
We are very sorry for the experience you've had with us. Shipping back core is the customer's responsibility. For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Price is right, fast delivery is free, correct parts shipped (which is not always the case with other suppliers). Will order again.
Hi Peter,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
Easy to find what you looking for on the website. Good prices and fast delivery. Will use again in the future.
Hi Gui,
We are glad to know your experience in doing business with us. Thank you for your feedback!
I had the best experience when ordering parts. I wasn't sure of the parts I needed and when I chatted with an assistant they immediately found the parts I needed and put them in my cart for me.
Hi Lisa,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
The help line was great, delivery well within reason.
Hi Garry,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Always have the parts I need and always deliver a great service, don't need to go anywhere else
Hi Andrew,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Ordered a part, good pricing, delivery was fast, quality part.
10/10
Hi Yvon,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
Excellent/ prompt economical and courteous... that's all I ask for
Hi Dale,
Thank you for much for sharing your experience with us. We are looking forward to doing business with you again.
Very satisfy on line parts order and the fast delivery of the parts.
HI Michel,
We are glad to know your experience in doing business with us. Thank you for your feedback!
I installed 2 control arms, fit perfect, only problem was one of the balljoint nuts were missing. Price was very good.
Hi David,
Thank you so much for your feedback. We truly appreciate it. For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Ordered TPMS sensors, turns out it was only one and not four. Shipped it back and got a refund. Good company to deal with and most likely will again.
Hi Matt,
It gives us immense pleasure having known that our customers are delighted with our products and services. At PartsAvatar, we strive hard to make our end users feel ecstatic. Thanks for sharing your valuable feedback with us.
I purchased an altetnator, it worked for about a week and then started making weird noises and stopped charging properly. Apparently you can't return a part if it has been installed on your vehicle you need to go through the warranty process, and the warranty process says you need to buy a new part and only onces you send the malfunctioning one will they refund your new purchase.
Hi Denis,
We are very sorry for the experience you've had with us. Please email us your concern at customerservice@partsavatar.ca & we will make sure we get it resolved in quick time for you. We will also make sure you do not have to face any such inconvenience in future with us.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Pete,
It gives us immense pleasure having known that our customers are delighted with our products and services. At PartsAvatar, we strive hard to make our end users feel ecstatic. Thanks for sharing your valuable feedback with us.