Parts Avatar Reviews Summary
Parts Avatar generally enjoys a positive reputation among its customers, noted for its fast shipping, competitive pricing, and a user-friendly website that simplifies the ordering process. Many customers express satisfaction with the quality of parts received and appreciate the extensive selection available. However, concerns arise regarding delivery delays, issues with customer service responsiveness, and complications with returns, particularly when items are not as expected. While some customers report a willingness to continue using the service despite occasional setbacks, consistent improvements in communication and order fulfillment could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I ordered parts for my vehicle and the parts that came up for my vehicle were not correct. I now have to send them back.
Hi Richard,
We are very sorry for the inconvenience you had to face. For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
The parts arrived earlier than expected and were great quality. I will definitely order car parts from here in the future.
Hi Elizabeth,
It gives us immense pleasure having known that our customers are delighted with our products and services. At PartsAvatar, we strive hard to make our end users feel ecstatic. Thanks for sharing your valuable feedback with us.
This isn't the first time that I have ordered parts from Parts Avatar, the parts arrived on time, fit perfectly and at a lower cost
Hi Corson,
We are glad to know you're elated with our products & services. We will be looking forward to keeping you delighted with our services every time you do business with us.
Parts price was excellent and delivery right on time
Hi Robert,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
It was great they had quality parts and very good prices. I got 2 exhaust manifolds and some gaskets and bolts and not only was shipping free. It it was quick too. Great site!
Hi Kyle,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Its been almost two weeks since I placed my order and it has still not been shipped. I contacted the live chat several times and got the same line of BS "your order has been packaged" I'm beginning to think its all a big scam My first and last order
Hi ED,
This is really very bothersome for us. Please email us your concern at customerservice@partsavatar.ca if your issue is still unresolved. We will make sure to resolve your concern & provide you with complete customer satisfaction with our services. We also thank you for sharing your feedback with us.
My parts arrived in 2 shipments which they advised me would happen
First came in 2 days the second half 2 days later, both quicker than what I had been told to expect
Hi Timothy,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Sent wrong parts and to send bad is a pain in my $#*!, and was told I ordered the wrong ones
Hi Dan,
We are very sorry for the inconvenience you had to face. For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Ordering from Avatar was quite simple and the product is just fine but shipping it via Canada Post -not so fine!
Hi Duaine,
Thank you for taking out time to rate us. Your feedback is truly appreciated. We will forward the feedback to the concerned department.
Quick service and parts received very promptly, will use them again
Hi Keith,
Thank you for much for sharing your experience with us. We are looking forward to doing business with you again.
Easy and simple but I ordered 2x the same piece and I didnt got same exact product in the box but the box had the same part number on it. It fitted right on tho!
Hi Thomas,
This is really very bothersome for us. Please email us your concern at customerservice@partsavatar.ca if your issue is still unresolved. We will make sure to resolve your concern & provide you with complete customer satisfaction with our services. We also thank you for sharing your feedback with us.
The item is not suitable then I return. I know it is the period of Covid 19, but i still donot get back my refund. Not effective and efficiency...
Hi Michael,
This is really very bothersome for us. Please email us your concern at customerservice@partsavatar.ca if your issue is still unresolved. We will make sure to resolve your concern & provide you with complete customer satisfaction with our services. We also thank you for sharing your feedback with us.
I got my parts in record time two days, the price was great the qaulity was great. I'd order parts from you again for sure
Hi John,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
I wanted to return 20 plugs I bought and no help for a return label, customer service is a joke, first time ordering. Consider taking business elsewhere!
HI Anwaar,
This is really very bothersome for us. Please email us your concern at customerservice@partsavatar.ca if your issue is still unresolved. We will make sure to resolve your concern & provide you with complete customer satisfaction with our services. We also thank you for sharing your feedback with us.
Good knowledge of their products. Very helpful in solving some part-to-model issues I encountered. Happy with results.
Same province delivery took 10 days. (Could be due to Covid so no harm). Thank you.
Hi Tony,
It gives us immense pleasure having known that our customers are delighted with our products and services. At PartsAvatar, we strive hard to make our end users feel ecstatic. Thanks for sharing your valuable feedback with us.
I ordered a set of brake pads from them. Their ad showed a picture showing 4 pads and 6 hardware shims, when they arrived I stripped the old parts off in my driveway and started the install, the plastic wrap inside the box had been slit open and there were no shims. Not being able to wait for a new shipment I bought shims from a local store for as much $ as I paid for the pads. I contacted their live chat and was told "shims not included" My concern was elevated to next level. I asked for nothing other than they correct their ad. They said their disclaimer says actual parts may vary SLIGHTLY in SHAPE and SIZE. They even sent me a screenshot of their ad with a picture that showed the 6 shims. They wouldn't explain how the parts pictured missing were a slight variation in shape or size?. They even said that I should have looked at all the different ads and should have noticed that other companies say hardware included, then I could have deduced that just because they show it in the ad, doesn't mean that it is included This concern went through 3 levels of their Customer Care with about 10 E Mails, and they still refused to answer the questions I asked them. I will never buy from them again
Hi Tom,
We sincerely apologise for the inconvenience you had to face with us. This is not the customer service we aspire to offer. Please email us your concern at customerservice@partsavatar.ca & we will make sure we get it resolved in quick time for you. We will also make sure you do not have to face any such inconvenience in future with us.
Partsavatar is the worse business to deal with. They quote ships in 24 hours but it ends up being 4-5 days until they ship. Then if they don't have your item they don't tell you, you sit there wondering where your item is until you contact them after a week only to be told we don't have that product. When it comes to getting a refund good luck! No phone numbers to call, never a manager or anyone to speak with. Pathetic
Hi BP,
We sincerely apologise for the inconvenience you had to face with us. Unfortunately, during this pandemic situation & difficult time things got delayed. Please email us your concern at customerservice@partsavatar.ca if your issue is still unresolved. We will make sure to resolve your concern & provide you with complete customer satisfaction with our services. We also thank you for sharing your feedback with us.
I paid for standard shipping and yet I received my package in record time! The parts were exactly as ordered, and 100% OEM to the untrained eye. My order included parts for my truck-lover boyfriend and he was very satisfied with them. I would order from Parts Avatar again in a heartbeat! Highly recommend!
Hi Mary,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Très bon service bravo et reçu la marchandise tôt merci Roger Fortier
Hi Roger,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jerry,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.