Parts Avatar Reviews Summary
Parts Avatar generally enjoys a positive reputation among its customers, noted for its fast shipping, competitive pricing, and a user-friendly website that simplifies the ordering process. Many customers express satisfaction with the quality of parts received and appreciate the extensive selection available. However, concerns arise regarding delivery delays, issues with customer service responsiveness, and complications with returns, particularly when items are not as expected. While some customers report a willingness to continue using the service despite occasional setbacks, consistent improvements in communication and order fulfillment could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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RED FLAG COMPANY.! Second review about this company. After emailing and speaking with many agents my issues where not resolved. 1 item was extremely late forcing me to look else where for the part and the 2nd I was miss sold a product. I requested a return shipping label as the parts weighed a lot. After repeatedly stating the issues I had and how it was Parts Avatars fault in both circumstances. They continued to refuse fault into which I took the matter further and reported them to Canadian Board of Trade. They have breached a lot of consumer rights. I also found out an agent had created a second account for me with out my permission as a transaction was not being processed.
I had no use for the late and miss sold parts so had to pay $117 to return them. What a waste of time, money and effort. Agents are all scripted there is no phone number to call. I asked for compensation for shipping but all they offered was 10% off next order that's their "policy".
Fast service. Great pricing and the product was excellent.
Hi Phil,
Thanks a ton for sharing your experience with us. We hope to serve you in future too.
I was leery at first but they have proved to be efficient, accurate and received my first and second order in a timely manner.
So yes I will be repeat customer thank you Parts Avatar
HI Robert,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Received the order but so late, customer service sucks
Hi Alex,
We are very sorry for the experience you've had with us. Please email us your concern at customerservice@partsavatar.ca & we will make sure we get it resolved in quick time for you. We will also make sure you do not have to face any such inconvenience in future with us.
What can I say. Product as promised, delivered on time. Good-work.
Hi Dave,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. We will share this with the team to let them know to keep up the amazing work.
After 4 orders, I finally obtained the correct disks and pads for front and rear brakes for an ordinary 2018 Camry. Web site parts description is unacceptable, not even marginal at best. Correct parts required the VIN to be ordered properly. Website easily mixed Lexus parts with Camry's.
HI Luc,
We are very sorry for the inconvenience you had to face. For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Thank you for taking out time to rate us. Your feedback is truly appreciated.
Call center in India type of business. Everything about them is a lie. You should avoid at all cost even if it means paying more money.
Hi JJ,
We are very sorry for the experience you've had with us. Please email us your concern at customerservice@partsavatar.ca & we will make sure we get it resolved in quick time for you. We will also make sure you do not have to face any such inconvenience in future with us.
$40.00 cheaper than local wholesale. Everything fit perfectly, first time.
Hi Darrel,
We are glad to know you're elated with our products & services. We will be looking forward to keeping you delighted with our services every time you do business with us.
Order a bunch of filters for multiple cars, great products good prices good delivery
Hi David,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
Ordered a rad, it was about 1/3 the cost of oem. Looked identical to the oem one I removed and it shipped quick!
Hi Brett,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Great, delivered on time. Easy to purchase and fit perfect
Hi Steve,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
I found everything I was looking for including an exhaust pipe and cabin filters that were not available anywhere else. And the prices were great as well as the fast delivery. Very happy with the entire experience.
Hi Rich,
We are glad to know you're elated with our products & services. We will be looking forward to keeping you delighted with our services every time you do business with us.
100% satisfied it was great that I was able to speak to an associate to ensure the parts I ordered were correct for my vehicle by using RPO codes
Hi Edward,
It gives us immense pleasure having known that our customers are delighted with our products and services. At PartsAvatar, we strive hard to make our end users feel ecstatic. Thanks for sharing your valuable feedback with us.
Shipping speed that they brag about on their website is a joke, everything for my car is either out of stock or delayed because it's in the far reaches of the warehouse from Indiana Jones. Items that were in stock at the time of purchase are suddenly out of stock and are back ordered, no shipping estimate or timelines for delivery given when an item is backordered.
Asked for a refund on a backordered item, it was informed, had to start a case file for non-shipment via PayPal in order to get a refund.
Hi Les,
We are very sorry for the experience you've had with us. Please email us your concern at customerservice@partsavatar.ca & we will make sure we get it resolved in quick time for you. We will also make sure you do not have to face any such inconvenience in future with us.
Excellent service, hard to find parts older car, good quality parts, excellent prices
Hi Ronald,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Returned and still charged a re-stocking fee for a website error.
Hi Greg,
We are very sorry for the experience you've had with us. Please email us your concern at customerservice@partsavatar.ca & we will make sure we get it resolved in quick time for you. We will also make sure you do not have to face any such inconvenience in future with us.
Awesome. Parts came very fast. Would and will shop here again
Hi Scott,
We are glad to know your experience in doing business with us. Thank you for your feedback!
The cabin filter ordered for my 09 Tucson did not fit correctly... 3/5 stars. Delivery was delayed but to be expected due to Covid. Other items ordered fit correctly.
Hi Livio,
We are very sorry for the inconvenience you had to face. For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Although they advertise shipping within 12-24 hours after the order, this was not the case. I contacted them 3 times about why my order was still sitting in the "preparing to ship" stage for 5 days and was told they would expedite the order. Order finally arrived on 7th Day. Not again for me thanks.
Hi Rob,
We are very sorry for the inconvenience you had to face. For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Got the correct parts in a timely manner on several occasions. Thanks for being there.
Hi Jerry,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kristian,
This is really very bothersome for us. Please email us your concern at customerservice@partsavatar.ca if your issue is still unresolved. We will make sure to resolve your concern & provide you with complete customer satisfaction with our services. We also thank you for sharing your feedback with us.